Virkelig god oplevelse fra start til slut! Bestillingen var nem, leveringen var hurtig, og produkterne er både rigtig flotte og af super god kvalitet. Alt levede fuldt ud op til mine forventninger... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
On the positive side: these Bibs are plastic-free - which assuages concerns about chemicals leaching into the baby's milk. The teats are good - with a latex option And the brand seems smart... Vis mer
Selskapet har svart
Virkelig lækre produkter og super god kvalitet. Man kan tydeligt mærke, at BIBS går op i både design, materialer og komfort for de små. Sutterne holder godt, ser flotte ud og føles som et premium prod... Vis mer
Selskapet har svart
I'm thoroughly unimpressed by my experience with bibs world. I feel like I'm being 'swept under the carpet' and stonewalled. Although the products are good, the service is terrible.
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
BIBS is a premium Danish baby brand that was established in 1978. Our initial focus was on pacifiers and our iconic round Colour pacifier has a history of more than 40 years. Our pacifiers have been refined several times, to secure the best possible material and product for little ones.
Your Feedback Matters
Skrevet av virksomheten
- Every review helps us improve
- We read every review and take your feedback seriously. Your experiences help us improve our products, customer service, and the overall BIBS experience for families around the world.
Kontaktopplysninger
Kattegatvej 40, 2150, Nordhavn, Danmark
- care@bibsworld.com
- bibsworld.com
3,1
Middels
127 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 89 % av de negative anmeldelsene sine
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Ordered dummies over 2 weeks ago
Ordered dummies over 2 weeks ago, no delivery and everytime I track it says they’ve gone from Amsterdam to Spain and have been in Spain for a week.
Have contacted via instagram and sent a few emails but no response yet. This has very much exceeded the delivery time frame they have given.
Really gutted as they’re the only dummies my baby will take and she’s stuck with ones that are now too small for her!
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hi Sophie,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been, especially when your little one was waiting for new pacifiers.
Unfortunately, during this period we experienced issues with one of our shipping partners, which resulted in delays and limited tracking updates for some orders. We've since identified the cause, taken action, and are now working with a more reliable logistics partner to provide a smoother and more dependable delivery experience.
We're also sorry that you didn't receive a timely response from us. We know how important clear communication is, particularly when an order is delayed, and we're actively working to improve this as well.
We're pleased that your case has now been resolved by our Customer Care team, but we sincerely apologize that your experience didn't reflect the level of service we strive to provide.
Thank you again for your feedback, it helps us continue to improve.
Very disappointing experience
Update: I finally received a full refund. Although I am still sad that I never received my order, I appreciate that the issue was eventually resolved. I truly love the brand and hope that future customers will have a better experience.
I am updating my 1-star review to 3 stars because they handled the situation fairly in the end.
Very disappointing experience. I placed my order on June 2 and expected delivery within the advertised 3–8 business days. My parcel was sorted in the country of origin on June 5, but according to the tracking information it did not leave until June 16. Since then, there have been no further updates at all.
I have contacted both BIBS and SkyNet several times. Unfortunately, SkyNet stopped replying completely, and BIBS only sends the same generic responses saying that the case is being investigated. Weeks have passed and nobody has been able to provide any real information about where my parcel actually is.
I also contacted BIBS several times on Instagram. My messages were seen, but I received no reply, even after asking about the status of my order and the refund process.
I paid around $85 for my order, and after almost a month I still have neither my products nor any clear information. I ordered with great trust because I really liked this brand, but unfortunately this has become the worst online shopping experience I have ever had.
I understand that delays can happen, but the lack of communication, the unanswered messages, and the constant generic responses have been extremely disappointing. I only wish I had read the reviews before placing my order.
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hi Boglarka,
Thank you for updating your review, and for acknowledging that your case was resolved fairly in the end. We're very sorry that it took so long to reach that point, and that your order never arrived as expected.
We completely understand your disappointment. During this period, we experienced serious issues with one of our shipping partners, which caused delays and missing tracking updates for a number of customers. We have since taken action and are now working with a more reliable logistics partner to provide a better and more transparent delivery experience going forward.
We're also sorry that our communication did not meet the standard you should expect from us. Receiving generic updates and unanswered messages is understandably frustrating, and we are working to improve how we communicate during delivery issues.
Thank you again for your patience, your honest feedback, and your kind words about the brand despite this experience. We truly hope to have the opportunity to provide you with a much better experience in the future.
Never received my items
I placed my order 2 weeks ago for 2 dummies. From the tracking link it looks like it’s been shipped to Spain from Amsterdam and has been stuck there for days.
Not sure if I’m going to receive my items or not, have emailed customer services and am waiting for a response.
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hi Amy,
Thank you for taking the time to share your experience. We're very sorry to hear that your order was delayed and that this caused uncertainty about whether your items would arrive.
Unfortunately, during this period we experienced issues with one of our shipping partners, which affected a number of deliveries. We've since identified the cause, taken action, and are now working with a more reliable logistics partner to ensure a much smoother delivery experience going forward.
We're pleased that your case has now been handled by our Customer Care team, but we sincerely apologize that your experience fell short of the standard we strive to provide.
Thank you again for your feedback, it has helped us improve both our delivery process and our communication with customers.
It’s hard to know if this is a scam…
It’s hard to know if this is a scam company or just a really badly run one!
Spent £60 on a few items. A month has passed and nothing. A few ambiguous updates (after me chasing) about shipping problems. I finally requested a full refund today but told they cannot do this as the items have left the warehouse - to anyone reading this who may be in the same situation, that is actually against EU legislation so don’t be palmed off with that crap.
The product range looks lovely online…. Utterly pointless if it they don’t arrive. Avoid this company.
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hi Matt,
Thank you for taking the time to share your feedback. We're truly sorry that your experience with us was so disappointing.
We completely understand how frustrating it must have been to wait for your order while receiving limited updates. Unfortunately, during this period we experienced significant issues with one of our shipping partners, which impacted a number of deliveries. While this doesn't excuse your experience, we want you to know that we've identified the cause, taken action, and are now working with a more reliable logistics partner to prevent this from happening again.
We're pleased that our Customer Care team has now been able to resolve your case, but we're genuinely sorry that we didn't deliver the experience you expected from BIBS in the first place.
Thank you again for your feedback. It has been an important part of helping us improve both our delivery process and our communication with customers.
This is a review of the order process only, not the product
UPDATE 16th June
Bibs customer services got back to me and said they'd look into why my order was now in/coming from Spain.
I responded and asked for a refund due to goods not delivered and they have done this without any quibble which I'm thankful for. Such a shame they seem to have considerable issues with shipping when bought direct from their site. Changed to 2 stars as I didn't have to fight for a refund.
Original review
This is a review of the order process, not the product.
I placed an order for 4 dummies/pacifiers and a case on 24th May. To cut a long story short, this is what the order and shipping process has looked like for me so far:
24th May - placed order
29th May - I requested an update via email
2nd June - Order dispatch email (using SkyNet with tracking info)
5th June - sorted to destination in Amsterdam hub (according to SkyNet tracking info)
9th June - response to my update request that my order had been shipped with a Royal mail tracking number included, plus an email from royal mail saying they've been advised of my item. This is when I discovered my order was now in Spain and being dispatched from there. I emailed them back and asked how it had ended up in Spain.
15th June - date of writing this review, no response from customer services, no update on royal mail or SkyNet tracking. It's now been 22 calendar days since I placed my order (16 buisness days). Standard shipping to UK is advised at 2-7 business days.
My advice? Get them from a local stockist or just go with another brand.
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hi Sarah,
Thank you for updating your review.
We are truly sorry for the poor delivery experience and the lack of clear tracking updates along the way. This is not the experience we want our customers to have when ordering directly from us.
We can confirm that your refund was processed a few days ago. We can also see that the parcel has since been delivered today, despite the earlier tracking issues and delay.
We completely understand your frustration, and we sincerely apologize for the inconvenience caused.
Worst product kept giving our newborn…
Worst product kept giving our newborn gas and teets a very poor kept getting draw back and nipple tucked into bottle, worst product how this product is praised has got me baffled.
7. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hi,
Thank you for taking the time to share your feedback.
We are sorry to hear that our bottle system did not work well for your newborn.
Every baby feeds differently, and while many babies do well with our bottle nipples, we understand that the feeding experience can vary from child to child. If the nipple is collapsing during feeding, it can sometimes be related to the assembly of the bottle components or the baby's feeding technique.
We are disappointed to hear that the product did not meet your expectations and will share your feedback with our product team for review.
Katastrophal
Wir haben für unseren Sohn über Amazon ein Set dieses Herstellers gekauft.
Die Verpackung war nachweislich bereits geöffnet worden.
Der Versender Amazon und auch der Händler Bibs haben sich diesem Problem (Mangel) nicht annehmen wollen.
24. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hi Dennis,
Thank you for sharing your experience.
We are sorry to hear that you received a product in packaging that appeared to have been opened.
As the order was placed through Amazon, the product was packed and shipped by Amazon's fulfillment network. Unfortunately, we do not have visibility into or control over Amazon's warehouse handling and packaging processes.
While we understand your frustration, fulfillment-related issues for Amazon orders must be handled directly through Amazon, as they are responsible for the storage, packing, and shipping of the products sold on their platform.
Lyn levering :)
Virkelig lækre produkter og super god kvalitet. Man kan tydeligt mærke, at BIBS går op i både design, materialer og komfort for de små. Sutterne holder godt, ser flotte ud og føles som et premium produkt. Derudover blev vores ordre leveret lynhurtigt, hvilket bare gjorde oplevelsen endnu bedre. Vi har været meget tilfredse og kan varmt anbefale BIBS til andre forældre
26. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hej,
Tusind tak for den fine anmeldelse.
Vi er rigtig glade for at høre, at I er tilfredse med både produkterne, kvaliteten og leveringen. Det betyder meget for os, at vores design, materialer og komfort bliver værdsat.
Tak fordi I anbefaler BIBS.
Order missing critical and expensive item
I placed an order on April 26 for 5 items. 4 out of the 5 items were 13 euros or less. The most important item was a 79 euro baby blanket that I planned to use as my receiving blanket for my infant that is due to arrive ay day now. The package arrived with the small things I ordered, but not the most important - the baby blanket. I immediately reached out to customer support for help. They told me they'd get back to me in 1 - 3 business days. I let them know it was urgent. They have not replied. I can not find a phone number or chatbot to receive faster support. I am incredibly disappointed. It has been 2 business days. I hope they get back to me within the 3 days with a satisfactory resolution.
Update: they eventually refunded me for the missing item.
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hi Katherine,
Thank you for taking the time to update your review.
We're truly sorry that the most important item in your order was missing, especially at such an important time while you were preparing for your baby's arrival. We completely understand how disappointing and stressful that must have been.
We're pleased that we were ultimately able to resolve the matter by issuing a refund, but we sincerely apologize that the process took longer than it should have and that our communication did not meet your expectations. We know how important it is to provide timely support, particularly when an order issue is urgent, and we're working to improve our response times and overall customer experience.
Thank you for your honest feedback. It helps us identify where we need to do better, and we hope we'll have the opportunity to provide you with a much better experience in the future.
Leverer ikke korrekt bestilling
Havde bestilt en masse sutter, hvorefter halvdelen af min bestilling slettes. Jeg er ikke blevet kontaktet i forhold til om jeg vil bibeholde ordren - hvilket jeg ikke er interesseret i. Har skrevet til kundeservice der ikke svarer, derefter skriver jeg denne anmeldelse, da deres kundeservice er til maximum én stjerne.
4. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hi Sarah,
Thank you for taking the time to share your feedback. We're truly sorry for the frustration and disappointment this experience caused.
Unfortunately, some of the items in your order were out of stock and could not be shipped. However, we sincerely apologize that we failed to communicate this to you properly. We take full responsibility for the lack of communication, and we completely understand why this was frustrating.
Please be assured that you were not charged for the items that were unavailable and therefore not included in your order. However, we recognize that this does not make up for the poor experience or the lack of timely communication from our Customer Care team.
Your feedback has been shared internally, and we are actively working to improve both our communication and our processes to ensure situations like this are handled much better in the future.
We sincerely apologize that we let you down and appreciate you bringing this to our attention.
Ordre ikke kommet
Lavede en ordre d. 14/4, og på deres hjemmeside står der levering er 1-3 dage. Kontaktede dem pr mail efter 4 dage, har intet hørt retur og de har reserveret pengene på min konto.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hej Josefine,
Tak for din anmeldelse.
Vi beklager den forsinkelse, du oplevede med din ordre, og at du ikke modtog et svar så hurtigt, som du med rette kunne forvente.
Vi kan se, at pakken blev leveret få dage efter anmeldelsen blev skrevet. Som kompensation for forsinkelsen har vi også refunderet fragtomkostningen.
Vi beklager oplevelsen og håber, at du er blevet glad for produkterne.
Bestelling nooit ontvangen
Een aantal weken geleden heb ik bibs spenen besteld. 1 april is de zending aangemeld maar tot op heden is er geen update meer geweest over mijn bestelling. Ik heb de klantenservice benaderd maar ik krijg geen reactie.
Ik hoop dat ik de bestelling ooit nog ontvang, maar Ik had wel beter verwacht van een bedrijf zoals bibs world..
Ik raad het af om via hen te bestellen. Wat een teleurstelling.
19. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hi Michael,
Thank you for taking the time to share your feedback. We're truly sorry that your order did not arrive and that you did not receive a response from our Customer Care team.
Unfortunately, during this period we experienced issues with one of our shipping partners, which affected a number of deliveries and caused delays and limited tracking updates. We have since identified the cause, taken action, and are now working with a more reliable logistics partner to provide a smoother and more dependable delivery experience going forward.
We're also sorry that our communication fell short. We understand how frustrating it is to be left waiting without updates, and we know this is not the level of service our customers should expect from BIBS.
We sincerely apologize for the disappointment this caused and appreciate you taking the time to share your experience. Your feedback has helped us improve both our delivery process and our customer communication.
Ich bestelle regelmäßig mehrere…
Ich bestelle regelmäßig mehrere Schnuller auf einmal, als Vorrat.
Mein Kind nimmt ausschließlich die Schnuller von BIBS. Alle anderen scheinen ihn absolut nicht zu interessieren.
Er nimmt auch nur die aus Latex und in runder Form.
Ich persönlich kann diese nur empfehlen.
Sie sehen nicht nur wirklich schick aus mit dem runden Design und farbenfrohen Farben, sondern es lässt sich durch das Latexmaterial sehr gut erkennen wenn sie ausgetauscht werden müssen. Da der Sauger dann größer aussieht wie davor. Ich hab auch keine sorge dass der Latexschnuller reist oder kaputt geht durch daran ziehen oder herumbeißen, da mein kleiner seinen Schnuller ab und zu wirklich sehr bearbeitet...
Außerdem würde ich definitiv die Glow in The night Sauger empfehlen da sie nachts gut sichtbar sind, Grade wenn das Kind ihn im Schlaf rausnimmt aber ihn zum wieder einschlafen benötigt.
Positiv zu erwähnen ist meiner Meinung auch, dass die Produkte immer vorbildlich und sehr ansehnlich eingepackt und versendet werden. Sprich mit extra Papier umwickelt, wenn mehrere Packungen der gleichen Größe bestellt wurden sind sie sauber und sortiert angeordnet eingepackt. Also ich kann mich nur positiv über die Produkte äußern und werde sie definitiv weiter benutzen und weiter bestellen
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hi Marina,
Thank you so much for your wonderful review and for your continued trust in BIBS.
We're delighted to hear that our pacifiers are your little one's favourite and that they've become a product you can rely on. It's especially lovely to hear your feedback about the natural rubber latex pacifiers, the Glow in the Dark range, and the thoughtful packaging of your orders. Knowing that these details make a difference means a great deal to us.
Thank you as well for recommending our products to other parents. Your kind words and continued support truly motivate our team to keep delivering the quality and care that families expect from BIBS.
We look forward to being part of your family's journey for many more years to come.
After many pacifier failures, SUCCESS with Bibs!!!
My granddaughter refused to take a pacifier. She would just cry and spit them all out, until I tried Bibs. Bibs is literally the ONLY pacifier she would accept!! Boy what a blessing. The glow in the dark pacifiers are amazing! Makes finding it easy when mid-night wake ups occur. Worth every penny!!
15. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hi,
Thank you so much for your wonderful review!
We are absolutely delighted to hear that your granddaughter found her perfect match with BIBS after trying so many different pacifiers. Knowing that we could help make life a little easier for both baby and family means the world to us.
We're also thrilled that you're enjoying the GLOW pacifiers – those middle-of-the-night searches can certainly be challenging, and we're glad they're making bedtime a bit easier.
Thank you for choosing BIBS and for taking the time to share your experience with us.
Ware bezahlt, aber nie erhalten – keine Reaktion vom Kundenservice
Ich habe bei BIBS Schnuller bestellt, jedoch lediglich einen leeren, original verschlossenen Karton erhalten – ohne jegliche Ware. Direkt nach Erhalt habe ich den Kundenservice kontaktiert und alle erforderlichen Fotos mitgeschickt, um den Vorfall zu dokumentieren.
Auf meine erste Anfrage wurde schnell reagiert und ich wurde gebeten, ein Online-Formular auszufüllen. Dies habe ich umgehend erledigt. Leider konnte ich dort nur ein einzelnes Produkt auswählen, obwohl meine komplette Bestellung betroffen war. Auch darauf habe ich im Kommentarfeld sowie per E-Mail hingewiesen.
Seitdem habe ich keinerlei Rückmeldung mehr erhalten. Weder auf meine weiteren Nachfragen noch auf meine Mitteilung, dass ich andernfalls mein Geld zurückfordern werde, gab es eine Reaktion.
Ich habe für meine Bestellung bezahlt, jedoch keine Ware erhalten und fühle mich vom Kundenservice komplett im Stich gelassen. Sehr enttäuschend.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hi Denise,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience.
Receiving an empty package instead of your order is unacceptable, and we're very sorry for the frustration and inconvenience this caused. We're equally sorry that, after initially contacting us and completing the requested form, you did not receive the follow-up communication you deserved. We understand how disappointing it is to feel left without updates, especially in a situation like this.
We take full responsibility for the lack of communication and sincerely apologize that we did not provide the level of service you should expect from BIBS.
Thank you for bringing this to our attention. Your feedback helps us identify where we need to improve, both in our internal processes and in the way we communicate with our customers.
Wir lieben die Bibs Nuckis
Wir lieben die Bibs Nuckis. Die Farben und Formen sind toll. Wir hatten bisher nie Probleme,ein sehr toller Onlineshop...
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hi Nicole,
Thank you very much for your wonderful review!
We are delighted to hear that you love our BIBS pacifiers and have had such a positive experience with our online shop. It is especially nice to hear that you enjoy the colors and designs and that the products have met your expectations.
Thank you for your trust in BIBS and for taking the time to share your experience with us.
Commande jamais livrée apres 3 semaines
Commande EU430708, tétines pour bébé attendue depuis presque de 3 semaines! Service client absolument pas réactif et compétent ils vous répondent pas des e-mail automatique sans lire votre e-mail. Je souhaite me faire rembourser ma commande car apres 3 semaines j’ai commandé sur Amazon qu’il n’ont livres en 48h. Seule solution à chaque fois proposée, c’est une remise de 15% pour mon prochain achat! Je ri. Je ne veux plus de ma commande et surtout aucune envie de réitérer cette expérience chez eux. C’est déplorable…
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hi Stephanie,
Thank you for taking the time to share your feedback. We're truly sorry that your order did not arrive as expected and that your experience with our Customer Care team was so disappointing.
Unfortunately, during this period we experienced issues with one of our shipping partners, which affected a number of deliveries and resulted in longer delivery times than we would ever want our customers to experience. We have since identified the cause, taken action, and are now working with a more reliable logistics partner to provide a smoother and more dependable delivery experience going forward.
We're also very sorry that our communication did not meet your expectations. Receiving generic updates when you're waiting for an order is understandably frustrating, and we recognize that we should have communicated more clearly throughout the process.
We're pleased that your case has now been resolved by our Customer Care team, but we sincerely apologize that your experience fell short of the standards we strive to provide.
Thank you again for your honest feedback. It has helped us improve both our delivery process and the way we communicate with our customers.
Never received my order
I was charged 60€ on the 8th of March. I have never received my order after 16 days and the customer service doesn’t answer my emails. I have asked for a refund but I doubt I will ever get it.
8. mars 2026
Anmeldelse skrevet uten oppfordring
Bestelling geplaatst
Bestelling geplaatst, ondertussen al bijna 2 weken onderweg. Contact opgenomen met de klantenservice waar mijn pakket blijft, maar uiteraard geen gehoor. Vreselijk, bestel er niet!
Verder zijn de fopspenen erg fijn, maar een tip: bestel deze lekker op een andere website!
21. mars 2026
Anmeldelse skrevet uten oppfordring
I placed an order with BIBS on March…
I placed an order with BIBS on March 9th, and unfortunately, my experience since then has been quite disappointing.
The tracking information only updated once on March 16th, and since then there have been no further updates or clarity about where my order is or when it will arrive. This lack of transparency has been frustrating, especially for a brand of this level.
I reached out to customer service to get more information. The first time, they simply sent me the same tracking link I already had, without any additional explanation or support. When I contacted them again for further assistance, I did not receive any response at all.
While I believe that BIBS offers high-quality products and has a strong brand image, the customer service and logistics are far below expectations. A brand positioned at this level should place much greater importance on communication and delivery reliability.
Overall, I am disappointed with the post-purchase experience and hope the company takes steps to improve these critical aspects of their service.
9. mars 2026
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
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Lær om anmeldelsesprosessen på Trustpilot.
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