The scooter was great, it did have a fault luckily towards the end of my journey. I spoke to Lizzie on customer service who solved the issue quickly and efficiently. She was kind enough to give me a... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Used the scooters a few times, once had an issue unlocking but generally all been good. Yesterday I hadn't noticed the bike failed to end the ride, unsure why as I defienetly clicked it, but when I go... Vis mer
First time on Beryl Bikes. Really expensive per minute particularly for the electric bikes and scooters. Hard to unlock, Hard to relock and you don't find out about the locking system upon return unti... Vis mer
Selskapet har svart
I love using the Beryl scooters. I use them for short journeys to work to help me get there in good time as the bus doesn't take me the full journey. On the few occasions I've run into technical issue... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Beryl is on a mission to get people moving around cities in a more sustainable way. Find out more about our bike, e-bike and scooter share schemes across the UK. Or buy one of our lights for your own personal bike. All our products have been designed and built with people and safety at its heart.
Kontaktopplysninger
The Green House, 244-254 Cambridge Heath Rd., E2 9DA, London, Storbritannia
- +44 0203 0035044
- support@beryl.cc
- beryl.cc
3,9
Bra
910 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Worst company I have ever hired from
Worst company I have ever hired from, don't recommend it to anyone.
The big thing is that you need to hire a scooter or bike online on its app. We wanted to hire more than one scooter, however, for some reason the app couldn't verify faces on one of the phones so the three of us had to get on one scooter (which was unsafe.)
It definitely isn't suited for groups of three or more. We all complained about the pain we got from the scooter on our feet. The phone holder didn't work well and it kept digging into my body when we had to stop using it!
Waste of time. The three of us should have went in the car. Will not be using Beryl in the futyre
28. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Beryl
Each rider is required to have their own verified Beryl account before they can hire a vehicle. This verification process is in place to help keep our riders and other road users safe. For this reason, multiple people should never travel on a single e-Scooter.
We'd like the opportunity to review what happened, so please contact our Customer Support team via support@beryl.cc with the email address linked to your account and we'll be happy to investigate further.
They are great for getting across the…
They are great for getting across the city and customer services is always very helpful
24. juli 2026
Anmeldelse skrevet uten oppfordring
Sent my money back explained it well…
Sent my money back explained it well deserves employee of the month or whatever cus she's super help full informative and kind
24. juli 2026
Anmeldelse skrevet uten oppfordring
Quick and easy way sorted out the query
Quick and easy way sorted out my query,
Understanding and replying in two minutes.
🙂
24. juli 2026
Anmeldelse skrevet uten oppfordring
Sherry
Sherry was wonderful, really helpful and a quick and simple response/resolution.
⭐️⭐️⭐️⭐️⭐️
22. juli 2026
Anmeldelse skrevet uten oppfordring
Sheryl
Sheryl helped me with kindness and efficiency and resolve my problem immediatly. Many thanks to her.
18. juli 2026
Anmeldelse skrevet uten oppfordring
The end is nigh
The end is nigh! Now charging £10 if you can't lock your bike and can't prove it with a video. The amount of time you spend a) unlocking bikes and/or b) locking bikes is silly, but this new £10 thing as per their new t&c's is a joke. Too much admin!
UPDATE: Beryl responded to me today pointing me to the specific t&c’s. This is just box ticking gubbins from their operations teams so take it with a healthy dose of salt. Be prepared for the bikes not locking, the video you submit (if you have time) not being accepted and being charged an additional £10 for an expensive bike ride in the first place.
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Beryl
Good Morning Ben,
Thank you for your feedback. Any feedback good or bad is always appreciated and helps us to develop & improve as a business.
The £10 charge is not intended to penalise riders, but to help ensure our bikes are left secure and available for the next user. As outlined in our Terms of Service, if you experience an issue that prevents you from locking a bike, we ask that you provide a clear video showing the lock mechanism and your attempt to secure it. If the video demonstrates a genuine locking issue, our Customer Support team will manually end your journey without applying the unlocked bike charge.
If video evidence isn't provided, we will end the journey and apply the £10 unlocked bike fee in line with our standard policy. Our on-street team will then inspect the bike within 48 hours. If they confirm a genuine locking fault, the charge will be refunded automatically. If the lock is found to be working correctly, the charge will remain. Where an inspection cannot be completed within 48 hours, any associated charges may be refunded at Beryl's discretion.
This process helps us distinguish genuine faults from situations where a bike has simply been left unlocked, protecting the security of our fleet and ensuring bikes remain available for everyone.
You can find full details in Section 13.6 of our Terms of Service: https://beryl.cc/terms.
We appreciate your feedback and will ensure your comments are shared with the relevant team as we continue to review and improve our service.
Kind regards,
Scott Campbell
Customer Operations & Risk Manager
Beryl
Customer service is ace
Whilst I have experienced a small handful of problems over the years I've spent using the service the customer support has been phenomenal in resolving issues, providing refunds for overcharged rides and informing me how to use the service with minimal issues.
11. juli 2026
Anmeldelse skrevet uten oppfordring
Bikes are never available
Bikes are never available, rude customer service. Good idea terribly run company, doing it on the cheap not enough people on the ground
8. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Beryl
Good Morning Al,
We're sorry to hear about your experience and would like to understand what went wrong. Your input helps us improve. Please reach out to us at support@beryl.cc so we can address your concerns and make things right.
We make vehicles unavailable for hire when they need servicing or inspection due to customer and staff reports. This also applies to vehicles out of battery.
If the vehicle is not visible in the app, it means it is unavailable for hire.
Please check the app for all the available vehicles you are able to use. When you click on the Bay in the app, you will be able to see the vehicle number.
We value your opinion and hope to provide a better experience.
Kind regards,
Scott Campbell
Customer Operations & Risk Manager
Beryl
Very frustrated with the bikes
Very frustrated with the bikes, many aren’t working, sometimes pausing doesn’t work, I recently got charged due to not being about to pause a journey and when I complained they would not refund. It’s a terrible and expensive service and they need more bikes, more docking stations and lower prices and to give refunds when journeys and days are ruined due to the bikes.
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Beryl
Good Afternoon Hannah,
Thank you for your feedback. We greatly appreciate all forms of feedback, whether positive or negative, as it helps us to continuously develop and improve our business.
We understand how disappointing it is when a bike doesn't work as expected or you experience issues during a journey. Our team works hard to keep the fleet maintained, and any faults reported are investigated as quickly as possible.
Regarding the £10 out of bay charge you mentioned, this was refunded after you re-hired the bike and returned it to a bay. We explained this during our live chat conversation, and the refund has since been processed.
We appreciate your feedback about bike availability, parking bays and pricing, and we'll make sure it's shared with the relevant teams as we continue to improve the service.
Please rest assured that we are committed to improving and providing a better experience for our customers.
Kind regards,
Scott Campbell
Customer Operations & Risk Manager
Beryl
Very quick response time
Very quick response time. Problem sorted within minutes
30. juni 2026
Anmeldelse skrevet uten oppfordring
Convenient w/ Great Customer Service
Had a few struggles navigating this at first since I’ve never hired a bike before, but customer service had gotten back to me so quickly and were really attentive! I spoke to Lizzie, who immediately understood the situation and provided me with a great solution, which helped add to my peace of mind! Will be using again 👍🏾
27. juni 2026
Anmeldelse skrevet uten oppfordring
Excellent Service
Very fast customer service, was helped within 5 minutes for a refund. Thank you Sherry.
23. juni 2026
Anmeldelse skrevet uten oppfordring
Needed help with a billing enquiry from…
Needed help with a billing enquiry from earlier today it was rectified really quickly and Sherry was so helpful.
The online chat on some schemes can take so long to connect but my total interaction was no more than a couple of minutes. So efficient!!
21. juni 2026
Anmeldelse skrevet uten oppfordring
Always excellent support provided.
Locking the bikes at the end of the ride is sometimes hampered by local mobile signal quality; but have always had a very prompt and positive response from the support team.
20. juni 2026
Anmeldelse skrevet uten oppfordring
The customer service live chat is…
The customer service live chat is quick, responsive and helpful. Lizzie went above and beyond to address my issue. Thank you!
18. juni 2026
Anmeldelse skrevet uten oppfordring
Terrible bikes. Do not trust
In Leeds the bikes are completely unusable. Customer service is ok when complaining and regarding refunds but the bikes are the least reliable things ever. Needs sorting out. Complete joke
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Beryl
Good Afternoon Jack,
Thank you for taking the time to provide feedback regarding your recent experience with our bikes. I am truly sorry to hear that you had a negative experience with the quality of the bike and the service provided. We aim to offer reliable and enjoyable rides, and it is clear that we did not meet your expectations this time.
We take maintenance and safety seriously, and I assure you that we will inspect the bikes thoroughly to address any faults. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to ensuring that our bikes are in top condition for all users.
In order to better assist you, may I kindly request for your Beryl account details via an email to support@beryl.cc
We’ll strive to do better.
Kind regards
Scott Campbell
Customer Operations & Risk Manager
Beryl
Lizzie was online supporter
Lizzie was online supporter. It was very helpful for me to deal with locking bike
8. juni 2026
Anmeldelse skrevet uten oppfordring
Overcharge and glitches
I used it in beighton for almost two weeks daily and found it better than Uber cost or the bus however the app and lock/unlock mechanism is glitchy and there is consistent issue with ending the ride and being over charged or spending time of upto 5 mkns to end the ride. There was also challenge of the app and ride disappearing often. Customer support is responsive but only certain hours and they ask for proof and questions which clearly we can't be expected to track and keep as it's the job of the app and not mine to do that. Many time I was given refund for overcharge but once I wasn't and was even almost argued with and it took almost 20 to 30 minutes to resolve the issue. The bikes are also not in great shape. Many have broken seats or broken bells or not bells or gear switching issue. I would use it less frequently and during non peak hours when better shaped bikes are available.
30. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Beryl
Good Morning Rohit,
Thank you for your feedback. Any feedback good or bad is always appreciated and helps us to develop & improve as a business.
I’m glad to hear that you found the service to be a cost effective alternative to Uber and the bus while riding in Brighton. That said, the issues you’ve described around the app reliability, locking mechanism, and bike condition are not the experience we want for our riders.
Regarding the specific journey you mentioned, our Customer Support bot initially confirmed:
"Currently, our customer support services are unavailable. We will thoroughly assess this conversation and address any concerns or incorrect payments at 7am when we resume operations."
However, due to a delayed locking system update, the journey remained active until 21:31:15. This resulted in an additional 6 minutes and 58 seconds being charged beyond the actual ride time. This was identified, clearly explained with supporting evidence, and the additional time was credited back to your account, ensuring you were at no financial loss. Your charge was adjusted accurately when this was raised with our Customer Support team.
We are continuing to improve both app performance and fleet maintenance, and your comments help us focus on where improvements are needed most.
Thank you again for your feedback.
Kind regards,
Scott Campbell
Customer Operations & Risk Manager
Beryl
Sherry was extremely helpful and sorted…
Sherry was extremely helpful and sorted out our issue promptly.
30. mai 2026
Anmeldelse skrevet uten oppfordring
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