Bcic Anmeldelser 

MOST HORRIBLE EXPERIENCE - SCAM!!!!! - This company is a SCAM, do not, I repeat, DO NOT even CONSIDER using them even for one second. We have never had a more horrible experience with any company. They completed a "clean" at our 2 bedroom property which wasn't up to standard, they say they have a 7 day guarantee, we contacted them on the 7th day to let them know the clean didn't pass inspection, they tried to tell us that the 7 days was over, pretended they didn't receive any correspondence from us letting them know which areas needed a re-clean. After about 10 emails and calls back and forth finally managed to arrange a re-clean which didn't pass inspection AGAIN.
We ended up losing $200 of our bond for our real estate to have to get their own cleaners in for a touch up! Mind you this clean cost $555, we are now out of pocket $755 for a clean that didn't pass 2 x inspections!
Our property manager was amazing and contacted them herself, they told her they would refund us the $200 we lost on our bond, and when I followed up they've just told us they're only offering us $30!!!!
Disgusting, should be reported.

EDIT: called and offered us a refund of our $200 bond in exchange for deleting or updating this review, literally hush money

BCIC sucks big time. They quoted $1290 for 15 hours work. Some guy who knew 0, nothing, zip, not a thing about cleaning came and made the home dirtier than when we booked it. He claimed his workmates had car trouble and would be there soon. 2 holes later they still hadn’t arrived. After approximately 4 hours and 27 minutes (mostly sitting around playing on his phone) he left the floor wet like a small flood as he had pushed the small amount of dust into the dirty water and left the floor looking 1000% worse than when he started.
The walls had streaky dirty water pushed on some of them, the windows looked worse than when he began and there were clear, obvious marks everywhere.
I called BCIC within 10 minutes (after taking 10 minutes of video evidence) and asked for a re-clean. They said they wanted the agent’s review before they did anything. I insisted that it was worse than when he started and they needed to re-clean. After 13 days of going back and forth on phone calls, we lost all of our money and had to put in the 15 hours ourselves on top of full time work. Don’t waste your money on these scam artists.

DO NOT USE THIS COMPANY. The worst company I have ever dealt with from start to finish. Was quoted $480 for end of bond cleaning paid in full. When real estate inspected the property they where unsure if a cleaner had even been to the house. They tried to contact BCIC but where unable too. When I finally did get through to someone they told me that the job had been done to there highest standards and could provide pictures of the complete job. When I sent them the pictures the real estate had taken they then agreed to send someone back with a list from the real estate of things that hadn't been done.

THROUGHOUT
Clean window tracks & frames (Dusty, hair).
Clean light fittings (Bugs).
Clean curtains (Marked, dusty).
Clean walls, skirtings/doorstops (Dusty, hair, marked)

ENTRANCE HALL
Clean doorframe, doorstop, vent on ceiling (Marked, dusty, sticky substance, hair).
Remove red tape from floor.

BEDROOM 2
Clean red marks off floors.

BEDROOM 3
Place stools back into kitchen under bench.
Clean wall along back of house (Marked).

BATHROOM
Clean drawers, floors, (Sticky, drip marks, dusty ).
Clean shower, shower seal.
Clean ceiling.

LOUNGE
Clean door frame (Marked).

KITCHEN (Include area between kitchen & laundry)
Clean back door, ceiling, floors, kickboard PowerPoints, cupboards (Include tops), backsplash (Mould, dusty, grime, marked)
Clean oven, rangehood & stovetop (Oily, grime, burnt food).

LAUNDRY
Clean basin/drain, taps, toilet (Hair, marked).

After a re clean the house was still not done and nothing on the list was even attempted. When I reached out to them again to explain the job was not done properly they said they where sorry and offered $150 refund only if I agreed not to write a review or take the matter further.
We had nothing but problems with this company. Attached you'll find pictures of there "Hight Standard Of Cleaning".

Do not use them

BCIC Cleaning is a Complete Scam - Avoid at All CostsMy experience with BCIC Cleaning was an absolute nightmare and, in my opinion, a complete scam. This company preys on people who are already stressed from moving. They use deceptive practices to upsell additional services, and if you refuse, they effectively cancel the job and back you into a corner.
I was told my property was "heavily soiled" – a baseless claim meant to justify extra charges. When I declined their upsell, the cleaner left, causing severe delays. my property was meant to be cleaned on friday and wasn't completed until Sunday - the day I had to hand back my keys. the cleaner also asked for additional money 'paid off the app' before even viewing the property. To to the terrible cleaning job, i was forced to go back and clean the property myself, and I’ve now spent days emailing and calling with no resolution.

Their conduct is highly questionable; all calls are recorded without consent, and their terms and conditions are blatantly unlawful. I have reported them to the ACCC and urge anyone considering their services to stay away.

BCIC Cleaning offers nothing but frustration and stress. Do not use them – save yourself the time, money, and hassle. This is SCAM.

"Avoid [BCIC] INDIAN Scammer From Delhi Unreliable and Unprofessional!"

I hired [BCIC Indian Scammer From Delhi] for a cleaning service, and it was a terrible experience from start to finish. They arrived late, and the quality of the cleaning was far below what was promised. They missed several key areas, including [mention specific areas like kitchen appliances, windows, bathrooms, etc.], and the overall attention to detail was poor.When I contacted them to express my concerns, they were unresponsive and dismissive. Worse yet, they tried to charge me for additional services that were never agreed upon. I feel completely scammed by this company.I would strongly recommend avoiding [BCIC INDIAN SCAMMER FROM DELHI] if you're looking for professional and reliable cleaning services. This was a waste of time and money!

Honestly whatever you do, go with anyone else but these guys. The closest thing I’ve come to a scam in Australia.

Initially all seemed well they did a good job of selling me but website looked legit so I went along with it. I gave a detailed quote on the house, it’s rooms and even down to the number of blinds. For reference it was a 2 bedroom unit with a single bathroom. They quoted $350 and I thought initially a bit expensive but whatever.

I get a call while at work that the cleaners need an extra $175 to clean the house. So I head over to the house and ask what’s gone wrong. Their response was literally ‘The house is dirty’. This was when I realised they do this for every customer. They give a quote then ask for more money when they arrive because they know you need it cleaned and you’re unlikely to have time to get another cleaner before move out date.

So I called and argued and all sorts to plead my case but their response being: ‘quotes are just estimates’ which is fair enough but I couldn’t believe they were off by so much. Regardless I go back to pay the extra money because I realise this isn’t going anywhere and I have no choice but to pay the money. So I do. The cleaner then starts abusing me saying he already booked another job and they aren’t finishing the house. Mind you I sat around and tried to talk to them and he told me it takes 3 hours to clean a kitchen properly (this gets juicy in the end) and watched them do almost nothing but wipe the kitchen over and over spots that had already been cleaned.

So I get on the phone to the office and they’re obviously a little apologetic and say he will be there in the morning to finish the job. I roll up in the morning and see them back very unhappy and again abusing or flat out ignoring me when I point out parts of the house that need to be finished for the inspection to be covered.

They leave in the end and the house looks average at best but nothing I can do. Real estate gets back to me a week and a half later which is fair they say it only covers 7 days which again be careful cause most real estate’s won’t get there in less than 7 days. The real estate says they’re going to need $200 to cover what was cleaned poorly. You wouldn’t guess but not even the oven or dishwasher got cleaned. So the 4sqm kitchen that took 3 hours didn’t even get cleaned properly haha.

All in all:
- Abusive
- Unprofessional
- Slow
- Expensive/Scam
- Poor cleaning ability

Worst clean ever. They charged for a 4 hour service and I don't even believe 1hr was provided. Would not recommend. When I called after I had sent the report to them there was no offer to go back or to offer some sort of refund. I now have to organize another cleaner.

Please don't waste your money or energy on this company. I booked them for a bond clean on a 3B3B unit, here's what happened:
1. They did an unsatisfactory clean; missing many areas including stairs, sink areas, corners of rooms, etc. They left all the lights and fans on. Worst of all, they left the back sliding door wide open which is a huge safety and security risk, and negligent behaviour.
2. When the landlord showed up to the property 2 days later (meaning the back door had been open for two full days), a bunch of debris and dirt was had come back into the property and they were forced to cancel the inspection they had planed.
3. My bond was being held back, and I booked a reclean with them. *They never showed up*.
4. This resulted in the landlord having to bring in their own cleaner as the property was about to be tenanted again. This cost me having to pay for the additional cleaner in order to get my bond back.
5. Upon complaining, BCIC "analysed" the ECR and invoice, offering 1/3 of the additional out of pocket costs because things fell "out of their scope" that they wouldn't have cleaned anyway.
6. I continued to push them for a refund of the original service that they did not deliver on (initial unsatisfactory clean, not showing up for the guaranteed reclean) to which they finally offered $200 total (mind you, I've paid an additional $325 out of pocket for the additional clean, on top of what I paid BCIC) under the condition that I do not leave any reviews or file any more claims, also known as hush money.
7. Lastly, I had to repeat information in every email and ever phone call - their system does not seem to be connected at all. They are not professional at all, when you call them they answer (IF they answer) with "Hello?" making you wonder if you're even talking to a real company.

Please, do yourselves a favour and don't use this company.

Booked for an EXIT CLEAN. The two cleaners turned up over an hour late after several phone calls from me to a variety of mobile numbers. Had very basic, grubby equipment with them and no real idea of what was expected. Paying the full, rather expensive price, up front is ridiculous, but unless you pay, they don’t clean!
Totally failed inspection with 52 photos from the agent!
I would definitely NOT recommend this “company” to anyone.