Great customer service from Keith from the moment we first made contact when looking suitable cars a week earlier. No pressure and not a problem to look at several cars. We chose one and when we came... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great service, no pressure salespeople, special shout out to Nick Chuter at Evesham, nothing was too much trouble for him, explained everything in simple terms and made buying my car pleasurable exper... Vis mer
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Extremely helpful staff, especially Gary Barney at your Evesham showroom who went to great lengths to find a car suitable for our needs. It proved to be a tricky process but Gary stuck with us and ca... Vis mer
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Personal friendly attention ,nothing too much trouble. Prepared to go that extra mile to ensure that this customer was happy. Excellent service from all staff involved.
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We are an established dealer representing Vauxhall, MG, Peugeot, Suzuki, Mitsubishi, Leapmotor and KIA (aftersales) which has a network of dealerships throughout Gloucestershire, Herefordshire, Worcestershire & Merthyr Tydfil. At Baylis we able to offer servicing, MOT, Diagnostic and many other repairs. All our branches have New and Used vehicles in stock for you to test drive and buy. We are also able to assist you with a huge range of parts for a wider network of makes, including Jeep, Citroen, Fiat and Alfa Romeo.
Kontaktopplysninger
Princess Elizabeth Way, Cheltenham, GL51 0AL, Cheltenham, Storbritannia
- 01242 525252
- info@baylis.uk.com
- baylis.uk.com
4,6
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My CHR
Great customer service
Lovely car
Great after sales service.
Lovely staff very friendly and knew their role
23. juni 2026
Svar fra Baylis Group
Linda, thank you for taking the time to leave a review, I am pleased to hear you received great service and a lovely car. We would love to know what we could have done to boos this to a 5, so if you have any further feedback, feel free to reach out. Baylis Customer Care.
I brought my Suzuki Swift in to have wing mirror repaired
I brought my Suzuki Swift in to have its broken wing mirror reattached. It was seen to immediately and an excellent repair.
I am extremely pleased with all the service from Baylis…. The Sales, the Service dept and recently the Body shop. ( Gloucester and Cheltenham)
A huge thanks to all at Baylis.
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baylis Group
Jocelyn, thank you for the 5 Star review. I am pleased to hear that the teams across the different departments and branches have provided great service and an excellent repair. I will be sure to pass along your thanks, Baylis Customer Care.
Every thing ok except the car was not…
Every thing ok except the car was not registered to me I had to do it costing £25 .Also the touch up paint on front left wing was poor ,when I washed the car most of the paint washed off . I do change my cars quite often so I was quite surprised when it not been registered to me it usually is . Salesman was friendly so I am not sure if I would return to buy another.
31. januar 2026
Svar fra Baylis Group
Thank you for taking the time to leave your feedback.
I'm pleased to hear that your overall experience was positive and that you found our salesperson to be friendly. However, I'm sorry to learn that the vehicle registration wasn't completed on your behalf and that you incurred an additional cost to register the vehicle yourself. That certainly isn't the experience we aim to provide.
I'm also disappointed to hear about the quality of the touch-up paint on the front wing. We would welcome the opportunity to inspect this and, if appropriate, put it right for you.
Your comments are important to us, and we'd appreciate the chance to discuss your experience further and restore your confidence in Baylis. If you could contact me directly at info@baylis.uk.com with your vehicle registration and contact details, I'll ensure this is investigated promptly.
Thank you again for your feedback, and I hope we have the opportunity to provide you with a much better experience in the future. Baylis Customer Care Team
Svar fra Baylis Group
Thank you for the 5 Star review. I am pleased to hear that you received excellent customer service during your recent visit, we hope to see you again, Baylis Customer Care.
Ricky Thompson was most pleasant not…
Ricky Thompson was most pleasant not pushy at all very knowledgeable nothing was too much trouble even swapped his day off so I could pick the car up when I wanted would deal with him again well done ricky
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baylis Group
Karen, Thank you for the 5 Star review. It is lovely to hear that Ricky was pleasant and not pushy but Knowledgeable and going out of his way to accommodate the collection of the vehicle on a day that suited you. We hope to see you again, Baylis Customer Care.
on 18 of may we bought a vauxhall mokka…
on 18 of may we bought a vauxhall mokka 2023 from baylis merthyr tydfil on the way home i found the steering to be very light on checking the tyres i found the tyre front off side bigger than the rest225/65/18 the rest 215/55/18 after checking the rest of the car the washer bottle was empty also thy had to top up coolant parcel shelf was missing thy taking the shelf because the shelf bracket was broken 12v socket not working then i had a diagnostic check to find a fault with the aircon and to top all the bonnet had been resprayed this was inspected service was stamp on 30/4/2026when i asked if could return the car and have have ore money back he was not very happy he they had fix all the faults we are still not happy with car we are disapointed about the after sales servics we had
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baylis Group
Dear Elwyn,
Thank you for your review. I am sorry to hear that you have been disappointed with your experience.
Following your contact, we arranged for the vehicle to return to us promptly and rectified the incorrect tyre that had been fitted in error during preparation. We also addressed the concerns raised regarding the washer fluid, USB socket and parcel shelf, including fitting a replacement parcel shelf carrier.
We also inspected the air conditioning system following your concerns but were unable to identify any fault, with the system operating as intended at the time of inspection.
Whilst I appreciate your frustration, we have sought to address each issue raised as quickly as possible and I am sorry that we have not met your expectations on this occasion. Baylis Customer Care Team
The young man was so helpful and…
The young man was so helpful and friendly it made the whole experience very easy
16. juni 2026
Svar fra Baylis Group
Jacqueline, thank you for the 5 Star review. I am pleased to hear the team were helpful and friendly, making your experience easy. We hope to see you again, Baylis Customer Care.
Jamie Taylor was excellent
Jamie Taylor was excellent. A true professional. Our experience couldn’t have been bettered.
18. juni 2026
Svar fra Baylis Group
William thank you for the 5 Star review. I am pleased to hear that Jamie was excellent and made it so your experience couldn't have been better. Take Care, Baylis Customer Care.
Extremely poor communication and seemingly predatory diagnostics.
Deeply disappointed by our experience with this branch today. My husband booked in our 21 plate Mokka after carefully checking that the diagnostic would be at no charge due to the nature of the fault it is experiencing. He asked multiple times to ensure that it was the case and was reassured that it would be.
We dropped it off this morning to find that that wasn't the case and that we would be expected to pay the diagnostic fee. While we can understand the purpose of the fee, not honouring the quote we received specifically from this branch has left us quite baffled. Had we not been told it would be a free diagnostic we absolutely would have taken it elsewhere.
We have just received the report and rather than exploring other potential solutions (such as a software update that it has not recieved since new), we have been quoted nearly £1,000 for a new camera which will "hopefully" fix the problem according to the report. We are disappointed that if we are dealing with hopefully, no other simpler fixes could be explored first. Extremely poor communication and seemingly predatory diagnostics.
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baylis Group
Dear Mr Rawlinson, thank you for taking the time to leave your feedback.
We are sorry to hear that you were dissatisfied with your recent experience and that there appears to have been some misunderstanding regarding the diagnostic process and associated charges.
Having reviewed the visit, the vehicle was booked in for diagnostic investigation of the collision warning fault you reported. Our technician carried out a diagnostic assessment, including a road test, and identified a fault relating to the camera system. As with many modern vehicle electronic systems, diagnosis can only be based on the fault codes, test procedures and manufacturer guidance available at the time. While replacing the identified component is the recommended next step, it would be inappropriate for any technician to guarantee the outcome of a repair until the faulty part has been replaced and the system retested.
We also understand there was frustration regarding the diagnostic charge. Whilst diagnostic time is chargeable, we are sorry if conflicting information was provided before your appointment.
We always aim to provide clear explanations and excellent customer service, and we regret that on this occasion we did not meet your expectations. If you would like to discuss your concerns further, please contact the dealership management team directly and we would be happy to review the matter with you. Baylis Customer Care Team
Our Mokka-E is 4 years old
Our Mokka-E is 4 years old, £35k new (now worth barely 10) thousands spent on only Vauxhall Servicing and they have quoted £1000 for a new camera which will "HOPEFULLY" fix the fault. They don't know if it will or wont?! Its a Vauxhall, they are Vauxhall. Why would I ever pay £1000 with no idea if it will fix it.
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baylis Group
Dear Mr Rawlinson, thank you for taking the time to leave your feedback.
We are sorry to hear that you were dissatisfied with your recent experience and that there appears to have been some misunderstanding regarding the diagnostic process and associated charges.
Having reviewed the visit, the vehicle was booked in for diagnostic investigation of the collision warning fault you reported. Our technician carried out a diagnostic assessment, including a road test, and identified a fault relating to the camera system. As with many modern vehicle electronic systems, diagnosis can only be based on the fault codes, test procedures and manufacturer guidance available at the time. While replacing the identified component is the recommended next step, it would be inappropriate for any technician to guarantee the outcome of a repair until the faulty part has been replaced and the system retested.
We also understand there was frustration regarding the diagnostic charge. Whilst diagnostic time is chargeable, we are sorry if conflicting information was provided before your appointment.
We always aim to provide clear explanations and excellent customer service, and we regret that on this occasion we did not meet your expectations. If you would like to discuss your concerns further, please contact the dealership management team directly and we would be happy to review the matter with you. Baylis Customer Care Team
Very good service from Baylis Ross-on-Wye
We have had a really positive experience buying a used car from Baylis Ross-on-Wye. Elliot was courteous and friendly, and took the time to explain everything necessary for us to be satisfied with our purchase. At no time did we feel under any pressure, and we were entirely happy with the car we selected. Elliot and Stefan made sure everything was clear, and we especially appreciated the care Elliot took to explain the various features of our purchase. We would have no hesitation in recommending Baylis Ross-on-Wye for the supply of a new or used car.
15. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baylis Group
Thank you for the 5 Star review. I am pleased to hear that Elliot was courteous and friendly, taking the time to explain everything without applying pressure. We hope you are enjoying your new car, Baylis Customer Care.
All very polite and helpful pleasure to…
All very polite and helpful pleasure to buy the Mokka from couldn’t do any more if they tried 👏👏👏
10. juni 2026
Svar fra Baylis Group
Nicholas, thank you for the 5 Star review. I am pleased to hear that the team were polite, helpful and a pleasure to deal with during the purchase of your Mokka. Take Care, Baylis Customer Care.
Svar fra Baylis Group
Alan, thank you for the 5 Star review! I am pleased to hear that the team were excellent and provided professional customer service! Baylis Customer Care.
Amazing experience
Amazing experience, first time buying a brand new car, i felt that everyting was explained clearly and very attentative. Nick kept in touch with me all the time with any updates,
8. juni 2026
Svar fra Baylis Group
Thank you for the 5 Star review. I am pleased to hear you had such an amazing experience with us recently and that you felt that everything was explained clearly and that they were attentive, keeping you updated. Take care, Baylis Customer Care.
Svar fra Baylis Group
Lucy, thank you for the 5 Star review. It is lovely to hear that the team were professional and helpful during your recent visit. Take Care, Baylis Customer Care.
It was great
It was great , we were given a test drive staight away left alone to look over car and talk, it was a simple and easy prosess wich our sales person was 100% on the ball. Freindly and knew his stuff, many thanks great customer service
4. juni 2026
Svar fra Baylis Group
Gavin, thank you for the 5 Star review. I am pleased to hear that the team were friendly and knowledgeable, allowing you to take time after the test drive to discuss and process your options. I will be sure to pass along your thanks, Baylis Customer Care.
Great Company To Deal With.
All the staff we spoke to were friendly, helpful and professional.
2. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baylis Group
John, thank you for the 5 Star review. It is lovely to hear that the whole team were friendly, helpful and professional during your recent visit. We hope to see you again in the future, Baylis Customer Care.
Service was great.
Service was great.
Nicole in Gloucester kept me up to date on everything. Didn't add any costs without speaking to me first.
Would definitely recommend on great service.
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baylis Group
Dan, thank you for the 5 Star review. I am pleased to hear that Nicole kept you up to date and fully informed throughout. We appreciate the recommendation also, Baylis Customer Care.
Excellent service received from Darrell…
Excellent service received from Darrell at Worcester Baylis. He is polite and exceptionally helpful. Very impressed with the service I received from him. I would highly recommend him and Baylis Group.
Carol Cooper
4. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baylis Group
Carol, thank you for the 5 Star review I am pleased to hear that Darrell was polite and helpful and provided great service during your recent visit. We appreciate the recommendation also, Baylis Customer Care.
I have bought two cars from Baylis in…
I have bought two cars from Baylis in Evesham and always had a great experience from both the sales and service department. Gary in the sales department is absolutely wonderful- always so friendly, chatty and patient. He is never pushy or condescending and I trust his advice 100% Alex and the service team are also very patient and accommodating. They explain everything simply and I always feel I can trust their advice and guidance about my car. I wouldn’t go anywhere else now!
4. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baylis Group
Rachael, thank you for the 5 Star review. I am pleased to hear you continue to have great experiences with both the sales and aftersales teams. I will be sure to let Gary know how friendly, patient and chatty he was. We hope to see you again, Baylis Customer Care.
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