Great customer service from Keith from the moment we first made contact when looking suitable cars a week earlier. No pressure and not a problem to look at several cars. We chose one and when we came... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Great service, no pressure salespeople, special shout out to Nick Chuter at Evesham, nothing was too much trouble for him, explained everything in simple terms and made buying my car pleasurable exper... Vis mer
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Extremely helpful staff, especially Gary Barney at your Evesham showroom who went to great lengths to find a car suitable for our needs. It proved to be a tricky process but Gary stuck with us and ca... Vis mer
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Personal friendly attention ,nothing too much trouble. Prepared to go that extra mile to ensure that this customer was happy. Excellent service from all staff involved.
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We are an established dealer representing Vauxhall, MG, Peugeot, Suzuki, Mitsubishi, Leapmotor and KIA (aftersales) which has a network of dealerships throughout Gloucestershire, Herefordshire, Worcestershire & Merthyr Tydfil. At Baylis we able to offer servicing, MOT, Diagnostic and many other repairs. All our branches have New and Used vehicles in stock for you to test drive and buy. We are also able to assist you with a huge range of parts for a wider network of makes, including Jeep, Citroen, Fiat and Alfa Romeo.
Kontaktopplysninger
Princess Elizabeth Way, Cheltenham, GL51 0AL, Cheltenham, Storbritannia
- 01242 525252
- info@baylis.uk.com
- baylis.uk.com
4,6
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Svar fra Baylis Group
Thank you for the 5 Star review. It is lovely to hear that you received great service from the team during your recent visit. We hope to see you again, Baylis Customer Care.
Svar fra Baylis Group
James, thank you for the 5 Star review. I am pleased to hear that you received good service and that the team were attentive and knowledgeable too. Take Care, Baylis Customer Care.
Good experience from start to finish
Very happy. Millie at the Cirencester branch was able to set up a test drive of a second hand vehicle very quickly. Then Craig did an excellent job sealing the deal and went the extra mile in picking me up from Kemble Station on the handover day. The car was really well prepared which is a credit to the team at the garage. A great team effort.
7. august 2026
Svar fra Baylis Group
Thank you for the 5 Star review. I am pleased to hear that you were able to arrange a test drive promptly and that craig was able to arrange the deal for you, including picking you up from the station. We hope you are enjoying your new car, Baylis Customer Care.
From start to finish on buying a car…
From start to finish on buying a car from Evesham Baylis was a very smooth process. Nick Chuter from the Sales Team was very helpful honest patient and friendly. Answered all the questions we asked.Kept us updated.
Would certainly recommend Baylis a place to visit if thinking of buying a new/used car.
2. august 2026
Svar fra Baylis Group
Sally, thank you for the 5 Star review. We appreciate you taking the time to let us know how honest, helpful and patient that Nick was during your recent visit and that he answered all of your questions and kept you informed throughout the process. We hope to see you again, Baylis Customer Care.
A friendly service and smooth process.
A very friendly, helpful and knowledgeable salesperson, the same for the overseeing management staff. No pressure, just a smooth process. Great customer service.
2. august 2026
Svar fra Baylis Group
Stephen, thank you for the 5 Star review. It is lovely to hear that you didn't feel pressured during your recent visit, But instead found the team to be friendly and helpful creating a smooth sales process. Take Care, Baylis Customer Care.
Thankyou Baylis Cirencester
Ben helped us find a car and answered any questions that we had.Craig showed us around the car and took us on a test drive and discussed the paperwork when Ben was on holiday ,both were very helpful friendly and knowledgeable.Milly gave me good advice regarding updating the car insurance.we are really pleased with our new car.Thank you for such good customer service, and wonderful staff.
1. august 2026
Svar fra Baylis Group
Liz, thank you for the 5 Star review. I am pleased to hear that Ben was helpful and that both he and Craig were able to assist throughout the test drive and subsequent paperwork. I will be sure to pass along your thanks to all involved for being so friendly and helpful too, Baylis Customer Care.
Thank you very much for your assistance…
Thank you very much for your assistance in the purchase of our car thank Murray for the way we were dealt with.
3. august 2026
Svar fra Baylis Group
David, thank you for the 5 Star review. I will be sure to pass along you thanks to Murray for all of his assistance during your recent visit to us. We hope to see you again in the future, Baylis Customer Care.
Highly recommend
John and Craig were both incredibly accommodating, and professional.
I'd highly recommend.
2. august 2026
Svar fra Baylis Group
Conor, thank you for the 5 Star review. I will be sure to pass along your lovely comments to both John and Craig for being so accommodating and professional during your visit. We hope to see you again soon, Baylis Customer Care.
Craig McClellan Excellent
Fab experience from start to finish, no delays, friendly, prompt, 1st customer service, love my new car.
1. august 2026
Svar fra Baylis Group
Leanne, thank you for the 5 Star review. It is lovely to hear that you had such a fab experience with us recently and that there were no delays during your visit. We are glad you love your new car, enjoy! Baylis Customer Care.
Svar fra Baylis Group
John, thank you for the 5 Star review. I am pleased to hear the team were very friendly, helpful and provided good communication, we hope to see you again in the future, Baylis Customer Care.
Great service - Ross on Wye
We have had a really positive experience buying a used car from Baylis Ross-on-Wye. Elliot was courteous and friendly, and took the time to explain everything necessary for us to be satisfied with our purchase. At no time did we feel under any pressure, and we were entirely happy with the car we selected. Elliot and Stefan made sure everything was clear, and we especially appreciated the care Elliot took to explain the various features of our purchase. We would have no hesitation in recommending Baylis Ross-on-Wye for the supply of a new or used car
Everything was explained and the guys had so much time to explain everything about the car and associated support such as warranty and care plan.
There was apparently no limit either with explanation or with long test drive.
16. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baylis Group
Mark, thank you for the 5 Star review. I am pleased to hear you had such a positive experience with us recently and that Elliot was courteous and friendly, taking the time to explain everything without applying any pressure. We hope you are enjoying your new car, Baylis Customer Care.
Take your money give you a dirty car…
Take your money give you a dirty car and false promises. If you call either messages are not passed on or they don’t contact you back.
Typical dealership service sweetness and light until they have your money.
1. juli 2026
Svar fra Baylis Group
Thank you for taking the time to leave your feedback. We're very sorry to read that your experience has left you feeling this way, as it's certainly not the level of service we aim to provide.
We would like the opportunity to understand what has happened and resolve any outstanding issues. A member of our management team has been trying to contact you but has so far been unable to reach you.
If you're happy to do so, please contact us directly or let us know the best number and time to call. We would genuinely appreciate the opportunity to discuss your concerns and see if we can put things right. Baylis Customer Care Team
Undecided
I genuinely don’t know what score to give so it may be fair or unjust .
Having seen a car I liked ,test drove and put a deposit on , I asked for a rear view camera to be fitted, my understanding was this would be done within a week .
The week passed and no camera whoever was told it would be in next few days , I was due to go on holiday so asked it was possible to have camera fitted before I go ( as I’d need the car ) thinking job done , collect car go on hols .
We are now 10 days plus after first seeing the car …… only to get told wrong camera sent !
So I collected car, minus camera and went on my hols. …. I’ll sort camera after Hol .
The phrase over promised and under delivered seems apt …. Some honest communication would have been appreciated.
17. juli 2026
Svar fra Baylis Group
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet the standards we strive to provide.
We completely understand how disappointing it must have been to expect your rear view camera to be fitted before collecting your vehicle, only for this not to happen. We appreciate that clearer, more proactive communication throughout the process would have made a significant difference, and we're sorry that we fell short in this instance.
While the incorrect camera being supplied was an unforeseen issue, we recognise that this does not change the inconvenience caused to you, particularly with your holiday plans. This is not the level of service we aim to deliver, and we sincerely apologise for the frustration this has caused.
We hope you have a wonderful holiday, and we look forward to welcoming you back afterwards so we can complete the installation of your rear view camera as quickly as possible and leave you with a much more positive impression of our service.
Thank you again for your honest feedback. It helps us identify where we can improve, and we appreciate the opportunity to put things right. Baylis Customer Care.
Good customer service
17. juli 2026
Svar fra Baylis Group
Gerald, thank you for the 5 Star review. I am pleased to hear that you received a good level of customer service during your recent visit. We hope to see you again, Baylis Customer Care.
I have previously bought from Baylis…
I have previously bought from Baylis and the service I received from Gary Barney was excellent. Even though we had moved 150 miles away the level of service was still maintained.
18. juli 2026
Svar fra Baylis Group
Ian, thank you for the 5 Star review. Firstly we would like to thank you for your repeat custom, even after moving 150 miles away, this is greatly appreciated. I am then pleased to hear that Gary maintained a high level of service. Take care, Baylis Customer Care.
Amazing service from Harrison Dunlop-Clark
I went looking for a specific car to match my needs we had the pleasure of being supported by Harrison Dunlop-Clark he was very knowledgeable put me at ease and went through all my options. From the start of the sale to the end he provided an amazing service, staying in touch at every point. He is a credit to your firm and he made me definitely recommend you to others and return myself
11. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baylis Group
Claire, thank you for the 5 Star review. I will be sure to pass along your lovely feedback to the team, and especially Harrison for providing lots of knowledge, putting you at ease and talking through all of your options. We appreciate the recommendation and hope to see you again, Baylis Customer Care.
was very helpful
was very helpful, and polite at the Merthyr store , answered all questions.
Will definitely call there again when changing car.
10. juli 2026
Svar fra Baylis Group
Elaine, thank you for the 5 Star review. I am pleased to hear that the team were polite, friendly and answered all the questions you had during your recent visit. We look forward to seeing you again in the future. Baylis Customer Care.
Rob Slepcik Made the Whole Experience Exceptional
It’s not always what you buy that makes the experience memorable, it’s who you deal with. For us, that person was Rob Slepcik.
From the moment we arrived at the showroom, Rob was fantastic. He was professional, approachable, knowledgeable, and incredibly efficient in answering our questions and providing information. His attention to detail and easy-going manner made the whole experience enjoyable from start to finish.
We’ve dealt with a few car representatives recently, and Rob was genuinely head and shoulders above the rest. The dealership itself is immaculate, and every member of the team we encountered was friendly and welcoming.
Rob is the complete opposite of the usual “car salesman” stereotype. He is genuine, professional, and clearly takes pride in what he does. Dale also deserves a mention, as we’ve spoken with him several times and he has always been professional and helpful.
My children have made it clear that I’m not allowed to buy from anyone else now! Rob is absolutely a keeper, and when we need another car, we know exactly where we’ll be going.
Thank you from me, my husband, and the children, who loved the hot chocolate, test drives, and colouring tasks just as much as the car itself!
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Baylis Group
Thank you for the 5 Star review. It really is lovely to read such a glowing review. I will be sure to pass along your feedback to Rob for providing such a lasting impression and making your experience one to remember. The Customer really is at the heart of what we do and it is lovely that this came across in Robs mannerisms and attitude, remaining professional and genuine without being a typical salesman. We look forward to seeing you again in the future, Baylis Customer Care.
Helpful and friendly staff
Helpful and friendly staff. Answered all my questions with ease …
13. juli 2026
Svar fra Baylis Group
Carol, thank you for the 5 Star review. It is great to hear that the team were helpful and friendly, answering all of your questions with ease. We hope to see you again, Baylis Customer Care.
New i10
Very easy from buying the car and picking it up very simple, now waiting to see how the after care is , and seeing if is as professional
14. juli 2026
Svar fra Baylis Group
Russell, thank you for the 5 Star review. I am pleased to hear of your recent purchasing experience and how the process was easy and collection simple. We hope this continues with the Aftersales care too. Baylis Customer Care.
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