Banca Transilvania Anmeldelser 

"My experience with Banca Transilvania was disappointing. I had problems with [describe the problem - e.g. delayed transactions, unjustified fees, poor support], and the resolution was extremely cumbersome. I tried to contact customer service on [date], but the answer was [describe the situation]. I hope they improve their services, but at the moment I cannot recommend this bank."

They deliver what they promise. Completly satisfied about them in 10 yrs of using their services

This is the worst bank that I've ever had to come across. I just moved to Romania less than 3 months ago and I have no idea how many times I've had to go to the bank and waste my time there. First thing, they don't activate your account instantly when you go, it took around 2 weeks, then I had to wait another whole week for my card. Second, not even one month after my account was approved, they called me saying that I needed to update my residence card, when it was not even necessary to have one when I opened the account. And last but not least, when I went to update my document they told me that they need to CLOSE my account and creat a new one ALL OVER AGAIN because I have a profile since I got a job, so of course I'd love the idea of being three weeks or even more with NO ACCOUNT OR CARD in a foreign country with no one else only because their system is a piece of trash. For any little inconvenience with your account or cards you'll have to go personally and spend a noticeable time there, because their call center can NEVER solve anything. Choose any other bank if you're a foreigner, because Banca Transilvania will only make your life hell.

Hello.
Am avut cont la Transilvania de cel puțin 5 ani dar a trebuit sa renunț la el deoarece politica comisioanelor lor este absolut aberanta, orice miști în contul tău orice tranzacție dacă nu este interbancara este taxata.M-am saturat de taxele lor sa poată menține armate de persoane pe la ghișee!Oare ei nu vad ca lumea sa mutat în online,pentru ce atata lume pe la ghișeele lor chiar nu înțeleg politica asta.Dar in fine sa fie sănătoși ca la ei numai ma întorc.

Hello,

I don’t understand what the management of this bank is doing, as they don’t seem to care about improving the BT Pay app. Instead of having an app that doesn't work all the time or is only 90% complete, it would be better not to have it at all.

When I try to exchange currencies in the app, it simply doesn't allow me to do so – absolutely unbelievable. The app is poorly designed and unreliable.

It might be understandable that the bank doesn’t care too much about its customers, but things can certainly change in the future. Customers may no longer come running to you; instead, you might have to chase after them.

The worst experience ever! I would give minus 5 stars if the option would have been available.
You can't even process an easy payment without their stupid application.The app is as useless as the one who approved it! After seeing what a horrible bank this is,I have decided to transfer all my money in an international bank. They couldn't even tell me the amount I will receive in my international bank because they use multiple banks to transfer the money and lose the money in multiple currencyexchange, although when I first transferred money from abroad from an arab bank I knew exactly the amount I will have in the BT account and the money were sent on the spot immediately from my arab bank account into my romanian bank account,from my phone....outstanding banking sistem in the middle east as opposed to this incompetent bank BT!
The employees and the management are highly incompetent as well at BT. They have no clue about anything, not the transfer rate,nor the time...nothing! Just avoid this bank all together! Very unpleasant experience 👎👎👎Horrible! Worst of the worst!

PC login screen is a nightmare.
Password copy/paste was deactivated which does more harm than good.
First, this forces you to choose a weaker password, otherwise you'll quickly make mistakes typing it in and get locked out of your account.
Second, if this wants to be a 'security measure', manually typing the PW allows keyloggers to pick it up (in case you're infected).
Furthermore, the old way to login (BT24) allowed copy/paste - but hey, every 'upgrade' means in fact more prohibitions and downgrades.
Excellent decision, mates !

In ultima vreme duduile de la callcenter sunt politicoase dar degeaba. Nu sunt in masura sa faca nimic, nu stiu decat niste raspunsuri standard de pe prompter, cel mult iti fac legatura la alte colege. Rezultat... nimic. In afara de faptul ca regulile bancii sunt rigide, unele dintre ele (regulile) sunt chiar stupide. Timp de asteptare intre 15 si 40 minute, cateodata se intrerupe legatura dupa 15-20 minute. Nimeni nu recunoaste ca a gresit si nimeni nu rezolva nimic. Cel mai bine e sa nu ai nevoie ce callcenter ca o sa-ti pierzi timpul degeaba. Cred ca s-a umflat un pic prea mult aceasta banca si devenit un exemplu negativ la relatiile cu clientii.

Cea mai proastă experiență posibilă!

Am încercat să intru în contact cu call center-ul, iar după ce introduc datele firmei și CNP-ul, apelul este închis automat. Este deja a treia oară când se întâmplă acest lucru în decurs de 30 de minute.

Dorim să efectuăm o plată urgentă către o bancă din SUA, iar procesarea acesteia este esențială pentru noi. Din păcate, două plăți au fost deja refuzate, iar una dintre ele este în așteptare de peste 14 ore.

Dacă nu sunteți capabili să oferiți servicii de bază clienților, poate ar fi cazul să închideți afacerea. În anul 2025, cu siguranță vom alege o altă bancă.

Absolute worst bank. Offers the worst exchange rates, says will negotiate for large sums but wont. Their negotiated rates are lower than the starting rates for all other banks. Pathetic, dont use them . Their transaction fees are also ridiculoualy high. No benefit to using them, avoid at all costs

destul de slab pregatiti angajatii in sucursale, timpi mari de asteptare in call centre. ar putea macar sa ofere o estimare a timpului de asteptare in call centre.

One day just randomly got my card permanently blocked, after i get the new card I’m going to use Revolut instead
Worst bank
Hope they see this and do something about it being a shit bank, don’t even wanna talk about the waiting time and the fu**ing Ino bot.
One word that describes this bank is USELESS

Terrible, stupid, totally not recommended!
They don't deserve not even 1 star maybe - 5 Stars.
Protect yourself from losing your time, nerves and money...this review was pending and I had all the patience in the world, for years but they are not getting better...they are absolutely under any expectation...in absolutely any point of view. Banca Transilvania 👎🏻👎🏻👎🏻👎🏻👎🏻

Few good options to pay for stuf inside the btpay app but if u want to receive money that are sent from Germany the processing time is a joke. Simply the worst i have ever seen in 20 years.

Nu am putut să cred că îmi iau banii doar pentru că sistemul lor îmi trimite mesaje SMS, a trebuit să mă duc într-o sucursală ca să dezactivez această setare. În final am decis să mă mut cu salariul cu tot la altă bancă.

Updates after updates without any real improvement. The mobile banking app is slow, difficult to navigate, not intuitive and not user-friendly. I wanted to give this Romanian bank a chance but I am very disappointed. I'll return as soon as possible to the foreign bank whose customer I've been for several years, because it never disappointed me.

Avoid with all cost this bank, they just contact me to provide documents for money received as a gift or heritage, if not they will close all my accounts,!!!
where it's democracy on this days...??
Wanted to buy some cryptocurrency and they block the transaction saying bank doesn't agree this kind of transaction... as I see the future with this bank it's like a dictator telling you what or can't do with your personal money
Definitely I will close my account, just to arrive back to the country

Way too many steps verification !!! I live in United States and i can't make transfers , i can't pay bills i can't do anything in Romania because they send a code to the phone number that i gave the Bank when I opened the account , Why don't you sent the code to the email adress ??? The email is as safe as the phone number !!!

Una dintre cele mai proaste bănci!
La un ghișeu faci o tranzacție, la altul te pune să semnezi altă mizerie și uite așa stai cu orele la rând!
A rămas și în evul mediu, nu se poate face nimic online!

Am o linie de credit deschisa la banca Transilvania, am achitato si am depus in plus bani.De o saptamana am facut cerere sa inchid contul si linia de credit si nimic.In ficcare zi merg la banca Transilvania, sun la call center, care nu raspund sau nu stiu nimic, urmeaza sa apelez la protectia consumatorului, sper sa ma ajute. Sfatul meu este sa ocoliti aceasta banca.Calitate zero,servicii zero,,angajatii slab pregatiti.