B-Spoke Group Anmeldelser 

Thomas provided a detailed explanation of rough casting and its associated costs, thoroughly educating us on the quality and procedure, which was incredibly helpful given our lack of prior knowledge. His professionalism and politeness were greatly appreciated.

Getting a new roof by b-spoke, the inspector checking there work doesn’t check the inside of the building for any damage or work done. Had a skylight removed and air vents cut or should I say smashed through my roof, called Monday left a message with no reply, called Tuesday and spoke to someone who got me to send an email with pictures of the damage and the mess left by the workers. Large skip supplied yet I had to tidy up 7 handfuls of nails in my driveway and path, Stanley blades, cans of juice and a used vape. Still left over materials left in my garden, ridge tiles and a board of wood. After sending an email and getting confirmation of email receipt on Wednesday morning and being told I would get a phone call back on the Wednesday I still have no reply except on Friday an email with my guarantee and a link for this review. Skip and scaffolding have now been removed telling me this issue hasn’t even been looked at never mind dealt with, clearly unacceptable as they called several times the day the inspector was coming out to get me to call the finance company and chase them to speed up the payment process yet they can’t return a phone call when an issue has occurred and been raised with the installation team. Very disappointed after being sold the roof as described as a “higher end” of the workmanship and quality range.

Just had B-Spoke out to roughcast mum's home and it looks amazing! The tradesmen were so hard working, to the point that we have never seen such hard-working tradesmen, who took such a pride in their work.Their attention to cleaning and tidying around was impressive, each day cleaning up before leaving, and placing anything required for the next day in a tidy manner.They hosed down the windows, even though they had been protected, and also brushed and cleaned all the grass!

B-Spoke really has been the whole package, from first contact with Gary, who was so personable and professional, and also mindful in explaining everything roughcast., to Lyndsay and her clear and professional communication, to the tradesmen on the ground who were hardworking, and took pride in their work. Team B-Spoke, thank you for the great job! 

I would 100% recommend people to avoid this company. Biggest jokers I've ever dealt with.
The "roofers" that came to do our roof were clearly cowboys. Arrived to work by getting dropped off in a car everyday, yet had the cheek to call us one day to say their van had broke down so wouldn't be out til later. Due to this said they would be out over the weekend to finish the job. No shows! Due to this, our roof was left exposed to the elements with just a breathable membrane, which we were told before work commenced it would be water tight the whole time. We had heavy rain that weekend with a large amount of water coming into our loft. The company weren't too fussed, the "roofers" came out the next day to put another cover on and told us they weren't working on our roof that day as they had other repairs to do. What does that tell you.
The job was eventually "complete" 6 weeks later, we were told it would take a week maximum.
Scaffolders came to remove scaffolding and made us aware of cracked and chipped tiles and untidy finishes up the edges. The company sent someone else out to correct this however we still had leaks coming into our roof and leaking gutters.

Shoddy workmanship from the outset and throughout. Unprofessional at all times.

Great experience.
Came out & gave us great advice

Allison

Superb workmen who transformed my gable end terraced house in two days. After they left there was little sign they had even been there other than the excellence of their work on the walls. B-spoke kept every promise from start to finish' Delighted I made them my choice. Highly recommend

Well presented, Thomas was friendly, professional and efficient. However, the one negative was that we were being actively encouraged to make a decision on the night.

Thomas represents your company so well. Very pleasant and informative. We will be in touch soon

The guy came to our house for a quote. He seems professional and explained everything about the roof. He takes a very long time, gives you a discount and the quote only valid for today. You don’t have enough time to think about it. It was kind of forced sale and you must pay 30% of the deposit today. Avoid any upfront payments! Don’t let the salesmen pull you into a nightmare.

Recently I just had my new roof installed. The roofers didn’t show on time. They took off my roof one day before the storm came. They told me it was watertight but it wasn’t. All the water came in my attic leaks into two of the bedrooms. They damaged my walls and my brand new attic window. They refused to do anything and told me it was natural. They cheated me very badly.It took 4 weeks to complete, before they started the work they told me just 3 to 4 days. The middle of the roof line connecting to my neighbors was not straight. All cutting tile was not fit properly and looks untidy. They also take off my neighbors tile. Overall, the workmanship was very poor. It wasn’t worth that money. If you want to use this company please consider carefully. It was a nightmare! Horrible company!

Thomas was so professional. He knew everything about his job and was very nice to talk to, great guy.

B-Spoke replaced our roof at the start of November last year (2024). We have an extension and porch, however only the main roof was replaced. While we were generally happy with the installation of the new roof, we have been extremely disappointed with the service afterwards, mainly because of:

1. Tiles were broken on the extension roof. This was from the weight of the scaffolding and we were assured these would be replaced. This has not happened.
2. Spare tiles were left on the extension roof. I realised this the night before Storm Eowyn, and went out onto the roof to remove them. If I hadn’t, they likely would’ve blown off and damaged something, or worse injured someone.
3. The extension roof was left extremely dirty with rubble still on it. The dirt is concentrated around where the scaffolding was. This roof was new in 2021 and it was certainly not this filthy beforehand. I had asked B-Spoke for someone to clean it. It was suggested I ask the scaffolders to 'hose it down' when they come to remove the scaffolding. I did so and they have clearly washed all the rubble down into the gutters, or just left it on the roof. The roof is still a mess, and now the gutters are too.

After our initial appointment, I really believed B-Spoke would provide an exceptional service. I have been in touch with the office on multiple occasions. While the person I have spoken with is very pleasant, and has forwarded my messages onto the operations manager, they are clearly then being ignored.

I am in tears writing this because of the upset this has caused my partner and I.
We agreed to have our roof done (almost 2 hours of sales pitch) however after a week of our agreement we received bad news regarding my partners health (she was in hospital.) I attempted to call their ‘office?’ However it was only an American voice on their answer machine’ - her name was **** (I have been advised by B-Spoke to remove
Which I have done)
I didn’t want to leave messages as I wanted to speak with a person. I attempted to email however my emails were returned.
They were attempting to call my partner (who was in hospital Obviously not answering her phone) despite me saying at the very onset of the agreement you must call my number as my partner might not be able to answer.
Long story short they are adamant I didn’t make any contact with them during the ‘14 day cooling off period’….untrue because I tried on numerous occassions…..I then received a call from someone stating not only were we not getting our £1,000 deposit back but that we also owed them a further £678!!!!!!
This has put us in a dreadful position.
I have since taken legal advice and will continue to pursue this as it’s disgusting the way we have been treated. I’m now questioning every single thing about this company. Please avoid at all costs. Learn from my mistake…..do not give any cash to them upfront. The sales pitches are there to pull you in….dont be fooled.

The work was carried out to a high standard, it looks amazing very pleased with it. Wish I could say the same for the clean up, this was not done to any standard, leaving me with no choice but to complain following this different guys were sent back to carry out the clean up and they did do it to a better standard.

Sales team deserves 5 star review.
We had a team from b-spoke surveying our house. Knowledgeable and friendly team. We signed the contract but after one day thinking and considering we realised we cannot go ahead for certain reasons for now. I called b-spoke and I was promised a call back from the manager which happened within minutes. He popped in to our house few house few hours later and there was nothing unpleasant there. Very friendly person. No pushing of sales nothing of this stuff. Unbelievable is the fact that I received my refund on my card within 2 hours!!! (Still pending but chase bank allows me to see it that it has been processed on their side). I'll be considering them in the future.

Tom was fantastic. He arrived at our agreed appointment and was extremely helpful. He explained everything to me in great detail. He was brilliant and helped us in every way. Definitely recommend.

Had Tom out this evening which was a very pleasant experience! He was great from start to finish explaining everything from the company to what would happen during the work being carried out! We have two young kids which where messing about around him and he was brilliant with them. Very quick at giving a fabulous price

Tom came to survey my house for possible harling replacement, after giving me the background of his company and the standard of work they provide, he then did a thorough assessment of the outside of the building and concluded that although the harling was over 30 years old there were no deficiencies worthy of re harling the house at this time . It was nice to have an open and honest review with no hard sell from this pleasant and polite young man.

Wouldn't even give any stars if it allowed.

Awful company. Communication is the worst ive dealt with. The roofers didn't show up on time, again no communication. We were told the roof would be watertight during the whole process, had an obscene amount of rain water coming in during the 2nd night. Company couldn't have cared any less. The roof took 6 weeks to complete (should've been a week). It was too narrow and didn't go all the way to the fire wall, tiles were cracked and chipped (which we wouldn't have known about if the scaffolding guys didn't tell us). Gutters weren't fitted properly and were continuously leaking rainwater. The manager is very patronising, when discussing issues he speaks to you as if you're stupid.

Our roof is still leaking now, 5 months later and they are refusing to fix it (breaching contract). We will be taking it further.

AVOID AT ALL COSTS.

The roofing guys were good at their job 5 star to them, service was satisfactory so far, yes pricing was very high.
Unfortunately I specifically asked to clean after themselves once they lift the scaffolding and skip throughout this whole process and didn't happen.