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Autzu Anmeldelser 19

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TrustScore 3.5 av 5

3,4

Programvareselskap
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Informasjon om virksomheten

  1. Programvareselskap
  2. Bilutleiefirma

Skrevet av virksomheten

Autzu is a drivesharing platform offering versatile hourly and daily electric vehicle rentals for ride-sharing or food delivery services. Our fleet of well-maintained, clean vehicles are always prepared for your needs. Hourly rental fees start from $7/hour. We are a forward-thinking mobility technology company dedicated to creating a sustainable, efficient, and accessible transportation system for all. We develop and deploy cutting-edge technology for electric autonomous vehicles, providing necessary charging and maintenance infrastructure, and maximizing the utilization of vehicles through multiple dispatching platforms. Our innovative solutions aim to revolutionize urban mobility, reduce carbon emissions, and improve the quality of life in cities worldwide.

Kontaktopplysninger

3,4

Middels

TrustScore 3.5 av 5

19 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har svart på 100 % av de negative anmeldelsene sine

Bruker vanligvis over én måned på å svare

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 4 av 5 stjerner

High availability of vehicles in the…

High availability of vehicles in the fleet, ease of setup, and quick learning curve driving the altered Teslas. For a few hundred dollars a week, it's not bad.

20. september 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Autzu

Hi David,

Thank you for sharing your experience! We’re glad to hear you found setup easy, vehicles readily available, and the Teslas enjoyable to drive. It’s great to know the platform has been working well for you.

We appreciate your feedback and look forward to continuing to provide a smooth, reliable experience every time you book.

– The Autzu Team

Vurdert til 5 av 5 stjerner

Autzu for uber

My 2nd week with Autzu, I love the Tesla and the credit I get.
Try it out.

3. oktober 2025
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Svar fra Autzu

Tony,

We’re so glad to hear you’re enjoying your second week with Autzu — and loving the Tesla! Thanks for giving us a try and for sharing your experience with others.

We appreciate your support and look forward to keeping you on the road.

– The Autzu Team

Vurdert til 5 av 5 stjerner

First time using Autzu in San…

First time using Autzu in San Francisco, booked a car for 12 hours, everything was smooth.

22. september 2025
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Svar fra Autzu

Hi Tony,

We’re so glad to hear your first experience with Autzu in San Francisco went smoothly! Thanks for choosing us, and we look forward to getting you on the road again soon.

– The Autzu Team

Vurdert til 5 av 5 stjerner

10/10 experience

I believe Autzu is great! I rent a Tesla whenever I need it and uber around in SF. 10/10 experience

3. september 2025
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Svar fra Autzu

Hi Padel,

Thank you for the awesome feedback! We’re thrilled to hear you’ve had a 10/10 experience renting Teslas with Autzu in SF. We’ll keep working to make every ride just as smooth.

– The Autzu Team

Vurdert til 1 av 5 stjerner

Trying to contact support since last 3…

Trying to contact support since last 3 days no response to text/call or anything at all.

23. juli 2025
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Svar fra Autzu

Hi David,

We’re truly sorry for the lack of response you experienced. During the time you reached out, Autzu had paused operations, and unfortunately some customers were negatively affected, including delays in support.

We know that’s not acceptable, and we’re committed to doing better moving forward. Our team has been working to improve both communication and response times so drivers can rely on us without interruption.

Thank you for your patience and for sharing your feedback. It helps us grow stronger as we move ahead.

– The Autzu Team

Vurdert til 1 av 5 stjerner

Scam company report it to your bank to…

Scam company report it to your bank to have them investigated immediately

2. mai 2025
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Svar fra Autzu

We’re sorry it took us some time to respond to your review, and even more sorry to hear about the frustration you experienced. Please know that Autzu is not a scam — we are a licensed rideshare rental provider and take these concerns very seriously.

If there was an issue with your booking or payment, we’d like the chance to look into it and resolve it quickly. Please reach out to our support team through the Support Center in the Autzu app or via live chat so we can review your case in detail.

Thank you for sharing your feedback. It helps us improve, and we’ll make sure future concerns are addressed faster.

– The Autzu Team

Vurdert til 1 av 5 stjerner

Worst Start-Up Ever!

Worst Start-Up Ever!

7. mars 2025
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Svar fra Autzu

Hi Armin,

We’re sorry to hear that your experience with Autzu left you feeling this way. As a growing start-up, we know we haven’t always gotten everything right, but we’re committed to improving every day and making the service smoother for our drivers.

If you’d be open to sharing more about what went wrong, please reach out through the Support Center in the Autzu app via live chat, or email us at customerservice@autzu.com. Your feedback will help us do better.

– The Autzu Team

Vurdert til 1 av 5 stjerner

Worst company ever.

Worst company ever.

24. januar 2025
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Svar fra Autzu

Hi Brandon,

We’re sorry to read your feedback and to know that your experience with Autzu was so disappointing. That’s not the impression we want anyone to have of our company.

We’d really like the opportunity to understand what went wrong and work toward a resolution. Please reach out to our support team through the Support Center in the Autzu app via live chat, or email us at customerservice@autzu.com so we can review your situation directly.

Thank you for taking the time to share your experience. It helps us identify where we need to improve.

– The Autzu Team

Vurdert til 4 av 5 stjerner

I have been a Uber driver renting cars…

I have been a Uber driver renting cars from Autzu for the last 2 years until now, so far it has been a good experience for me to rent a car from Autzu, no major issues until now. Every time I need help, Autzu support team is always available 24/7 to help through the app. The profit is not huge, but it helps to pay my bills.
I will recommend everyone to try it. As every job, the beginning is always challenging but as gain experience you will be able to make profit. I am confident that Autzu will continue to improve in order to easily attract more drivers. Thank you.

28. juni 2024
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Svar fra Autzu

Thank you so much for sharing your experience and for being a loyal customer of Autzu. We’re glad to hear that our support team has been able to assist you whenever needed and that the platform has helped you keep things moving.

We truly appreciate your recommendation and your confidence in us. We’re always working on ways to improve and make the experience even smoother for drivers like you.

Thanks again for being part of the Autzu community!

– The Autzu Team

Vurdert til 1 av 5 stjerner

All car smell bad

All car smell bad, and there are many issue with car you can hear noise breaking system or absober system. Don’t use the Autzu. I booked by mistakenly 1 week day didn’t give it to back my money so I had to drive their car for 1 week. I tried 4 different car all of them same. I have never seen like this company.

20. april 2024
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Svar fra Autzu

Hello,
Thank you for review of Autzu. We sincerely appreciate your honest and direct feedback. We apologize this has been your experience on our platform. We would be happy to address vehicle cleanliness and booking issues with you directly. Please feel free to reach out to us at customerservice@autzu.com.
Thank you, we look forward to speaking with you soon.

Vurdert til 5 av 5 stjerner

I've joined Autzu in 2017

I've joined Autzu in 2017 my experience since has been nothing but great, staff will treat you like family and help you in any way possible for you to have a great experience..

I can say that forward thinking-mobility technology with Autzu App is affordable with no upfront payments or term-commitments. From only $7/hour is a no brainer when they supply Insurance, clean vehicles maintenance and unlimited mileages 24/7.

Uber drivers take advantage of these great opportunities and simple way to maximize profits on weekdays and weekends

19. april 2024
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Svar fra Autzu

Hi Pedro,

Thank you for being with Autzu since 2017 and for sharing such kind words about your experience. We’re so glad to hear that our team has made you feel supported and that the Autzu app has helped make driving more affordable and flexible.

Your feedback highlights exactly what we aim for — simple, reliable access to Teslas with insurance, maintenance, and unlimited miles included, so drivers can focus on maximizing earnings.

We truly appreciate your support and recommendation, and we look forward to continuing to serve you for years to come.

– The Autzu Team

Vurdert til 5 av 5 stjerner

Exquisite Service

The customer service crew is absolutely phenomenal.All the girls that work there are truly the example of top class customer service .

1. april 2024
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Svar fra Autzu

Hi Bay,

Thank you so much for the kind words about our customer service team! We’re thrilled to hear that the crew made such a positive impression. They work hard to deliver top-class support, and feedback like this means a lot.

We’ll be sure to share your comments with the team, it will make their day.

– The Autzu Team

Vurdert til 5 av 5 stjerner

Autzu

After 2 month of using the platform, I can say my experience has been very positive given trial and error!

Affordable, reliable and good support team there 24/7 to assist you with any concerns you may have. Since I started I’ve put together a work schedule that works for me, accommodated by Autzu.

I highly recommend this platform for any Uber driver looking for an alternative to the normal car rental process!

There’s nothing but upside if you have a hustle mentality and want a simple way to make a profit, you pay as you go and rack up the profit at the same time.

Give it try!

12. april 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Autzu

Hi Tomy,

Thank you for sharing your experience after two months on the platform! We’re glad to hear you’ve found Autzu affordable, reliable, and flexible enough to build a schedule that works for you.

We truly appreciate your recommendation to other drivers. It means a lot coming from someone who’s put the system into practice. We’ll keep working hard to provide the support and tools drivers need to succeed.

Thanks again for being part of the Autzu community!

– The Autzu Team

Vurdert til 1 av 5 stjerner

Autzu Dirty Mafia

At Autzu it’s 141.225 day for the rental plus another 40 to charge the car. You’re in the hole $181 before you make a dollar.

$988.75 for the week before you make a dollar not including charging fees which is $280 for the week.

$1268 for one week of rental with charging fees. You will also be charged 0.45 a minute if you return the car late.

If you have a credit card or 1000 deposit that will be returned to you, go with another company through Uber or Hertz, they charge $499 a week for a Tesla, not what Autzu is charging. Autzu is for people that don’t have credit cards and desperate.

6. januar 2024
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Svar fra Autzu

Hello,
Thank you for your feedback about our services and we apologize this has been your experience on our platform. We offer daily rates to drivers, however, we recommend that you book only for the hours that you need to drive for Uber for as low as $7/hour. This ensures maximum profitability for a minimum cost.

Concerning supercharging fees, we are confident that these rates are more affordable than gasoline-powered vehicles. We would be happy to discuss earnings and profitability directly. Please reach out to us at drivers@autzu.com. We look forward to speaking to you!

Vurdert til 1 av 5 stjerner

They will take all your money and leave…

They will take all your money and leave you with nothing...RUN! I booked for 24hrs, at $125 +tax, when I checked my email my rent came out my account Dec 1, 2023 and made it $50 short for Autzu's withdrawal. By the time I deposited the $50 back into my account I was already 30 minutes into my booking. Autzu took $141.30 out of my account then canceled the rental car and told me their cancelation fee is 100% of the booking fee. The lady let me know they have cars still available that I pay $141.30 again and book! RUN 🏃‍♀️ 🏃‍♂️

1. desember 2023
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Svar fra Autzu

Hello, Thank you for your review of the Autzu platform. Our cancellation policy is to ensure that during periods of high utilization, all drivers have access to vehicles based on availability. Late cancellations could potentially prevent another driver from creating a booking. We are happy to work with you to refund any cancellation fees incurred and get you driving again. We look forward to speaking with you soon.

Vurdert til 1 av 5 stjerner

Unfairly charge poor uber driver

Autzu is very bad rideshare providing company at uber platform. It's reasonable to start renting their car for uber . But you do not make money . You loose money at the end . They are very unfair with poor uber driver . They overcharge driver most of the time and never admit their mistake . They have lack of communication with uber . All mistakes they blame driver and rip off driver with overcharge . I had recent bad experience with them its not worth to rent vehicle gor uber . They are not fair with their driver and rude .

6. august 2023
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Svar fra Autzu

Hello,
Thank you for review of Autzu. We sincerely appreciate your honest and direct feedback. We apologize this has been your experience on our platform. We would be happy to address your concerns about booking fees and profitability directly. Please feel free to reach out to us at drivers@autzu.com.
Thank you, we look forward to speaking with you soon.

Vurdert til 1 av 5 stjerner

Rip off charge you on the fine print

Rip off charge you on the fine print. Bad experience do not recommend it at all.

21. juni 2023
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Svar fra Autzu

Hello,
Thank you for review of Autzu. We appreciate your honest and direct feedback. We would like to hear more about your experience and would be happy to address your issues concerning Autzu's booking fees directly. Please feel free to reach out to us at drivers@autzu.com.
Thank you, we look forward to speaking with you.

Vurdert til 1 av 5 stjerner

Run far away

First off, Uber Driver service have the worst customer service then came along Autzu who decided to piggyback on Uber to provide rental cars for Uber drivers. The problem with Autzu it’s a carbon copy of Uber. It’s like a perfect marriage between Autzu and Uber. Two of the worst get together decided to make people life hell.
To me, it appears their app built by the same developers, supported by the same customer service agents. Everything feels and sound the same. It’s even quack the same. I booked for rentals month in advanced, every day just two hours before my pickup time, my rental reservation get cancelled and I get text messages followed by phone calls from agents with lies after lies like System glitch, Uber dealing with huge backlogs not updating our vehicles on time, your booking will continued to be cancelled since you are new driver, and your active vehicle threshold less than 21% until you reach more than 40% threshold of active / available vehicles. Total BS. Stay away from both Autzu and Uber, find something else better do. In fact, considering all this, flipping a burger at a burger joint ain’t that bad. Bunch of offshore liars.

27. mai 2022
Anmeldelse skrevet uten oppfordring
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Svar fra Autzu

Hello,
We sincerely appreciate your honest and direct feedback concerning our services. We apologize that this has been your experience on our platform. Due to high demand, there may be times when cancellations occur and we make sure to let you know 2 hours in advance. We have since added many more vehicles to our fleet. We sincerely hope this alleviates your concerns and would be happy to address any issues you may have experienced with our customer service team. Please feel free to reach out to us at drivers@autzu.com and a manager will respond to you directly. Thank you, we look forward to speaking with you.

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