AustralianSuper Anmeldelser 

My previous Australian Super withdrawals were in my bank account within 3 days.
Since 2025, it now takes at least 14 days to receive a withdrawal amount. It also requires repeated phone calls about why the withdrawal is delayed. Annoyingly, the same issue is presented by multiple AS staff, who mention that they are reading through recent actions on your matter from their computer records (e.g., "You have not provided a certain detail.") However, the application cannot be submitted without that information being provided, yet they keep saying this is the reason the withdrawal is delayed...

It has been a total nightmare dealing with them to get my fund rolled over. Delay after constant delay and endless excuses to not process my request. They never communicate you have to call them just to find out they delayed it again. Massive regret not choosing #m𝗈netian# for a seamless rollover instead. Awfully dismal customer experience.

AustralianSuper’s level of negligence and incompetence is genuinely breathtaking. For three exhausting weeks, I have been trapped in a administrative nightmare just trying to execute a standard rollover into my SMSF. They cannot even manage the basic task of entering my details correctly.

Every single phone call puts me in touch with completely uneducated, utterly useless staff who clearly have no grasp of the rollover process. I have had to lodge five separate formal complaints—one for every single call made—and yet the exact same mistakes are repeated every single time. It is a endless wall of apathy and excuses.

At this point, it feels like calculated sabotage. The continuous, deliberate-feeling delays are putting a time-sensitive property settlement at immediate risk of falling through. It feels less like customer service and more like a desperate tactic to stall and hold my own money hostage.

Absolute disgrace of an organisation. Avoid at all costs.

super performance was below average.
added premium insurance by default.
when I tried to leave, they have asked for certified identity docs which they kept knocking back making excuses.
stay away from these clowns

Worst fund ever to deal. It took me 2 years to changed my name back to my maiden name after they kept telling me I had to supply different documents and kept making it so hard. Now I'm trying to leave them and again they are making it so difficult and have delayed the process time and time again.
I would go with a different fund all together. Don't spend time with Australian Super.

Two matters. Went to increase my life insurance at age 60. Have as many aussies would share have picked up a few miles and issues, diagnosed cardiac issues, stent, pacemaker, high blood pressure. Co Branding with TAL. TAL, 4 MONTHS! later, after full disclosure cant find any documents sent from cardiology, and cant return calls, or respond to emails? Then after a complaint ring me, like it was a bother, but apparentily im uninsurable. Found insurance else where within an hour. 4 months to deny = 4 months of premiums, absolute disgrace whilst Aussie Super distances themselves from their insurer. Its their choice to insure, 4 months to make a decision has wasted my time and the time of the medical fraternity. From my complaint im assured that they would have paid out in the event of my death $9k? Sure you would.
Then setting up a TTR account that according to their website takes about 5 days? Well its been 3 weeks, Aussie cant find documents sent, it appears default lines from staff are that members havent processed paperwork correctly. Having corrected them of this i was told an official investigation would be commenced! Oh Goodie somethings happening! No, 3 days later still nothing, no calls, no emails.
Im bailing, get out people. The most unaccountable bunch of baffoons managing your money.
Now as i start roll out processes watch this space, charges for a TTR account that was never set up, access to my funds denied.
Something is clearly wrong here and once what was a trusted brand should be viewed with caution. "Cheap fees, S#.Service.

Ridiculous customer service
AI would be better then the representative there , no empathy understanding customer situation and position no updates will just give standard response and you won’t go anywhere with your request until you call 100 times no option to escalate and get resolution. Never recommending Australian superfund

Australian Super took three months to respond to my complaint regarding my being told by their call takers that I had to withdraw my money into a bank account, instead of rolling the money over. This had the consequence that I withdrew money from superannuation that I could not recontribute because of the non-concession superannuation contribution caps. Australian Super caused delays, and has in place a barrier to giving information to clients regarding their own accounts. Call takers will tell you that they can't give you your own account information, as the company has set up 'Chinese walls' to prevent giving the client any information, including regarding the progress of a complaint. I have moved all of my money out of Australian Super. There is no substantive customer service at all.

The department of communities paid me 15k in wages in December 2025 (five years after I quit) and they didn't pay any superannuation. Australian super couldn't give a dam and didn't help me when I asked, nor did the WA ombudsman, Labor relations, the industrial relations or the ATO. The department of local government industry regulation and safety who investigated me instead of the department of communities refusing to pay me also ignored the issue. I had to complain to the tax Ombudsman to get the department of communities investigated for unpaid wages and superannuation. The department of communities are a government department, why are government departments allowed to get away with ripping off their staff wages is a great question but why Australian super don't care and didn't help is an ethical problem

Terrible company,and service I ever saw.when you need their services you will know.

I lost over $500 in 2 days after transferring my whole super balance from REST to AustralianSuper. I really regret moving and wish I had stayed with REST. This company are obviously terrible when it comes to investment & growth strategies and they don't care when their clients lose money. They would not provide any advice or offer any solutions on how to make the money back. Their customer service is terrible and non existent. It seems like their staff are under trained & don't want to be there.

cant even download statements after two days, trying to get this to the accountant to secure a property purchase. When I called they couldnt even send me statement because they dont have access either!!!! This is basic and concerning

I was not expecting my funds to be sent somewhere else without my knowledge after completing the withdrawal process. When I asked for an explanation I felt like nobody wanted to take responsibility. That experience was enough for me to leave. I have been using market integrity since then and I have felt much more comfortable with how everything has been handled.

Do not use this company.when you need to change superfunds they will put you through a paperwork loop. Customer service is terrible. Do not use this company.

After doing some work for AustralianSuper's chosen call centre and seeing the way customers are treated behind the scenes, I made the decision to switch Super providers. The trust is gone.

Very poor service incompetent staff they seem to look for an excuse to not help you very difficult to deal with

*** WARNING please read ****
If I could give this company negative 100 stars I would. Australian Super is partnered with TAL Insurance they are described as evil, disgusting and fraudulent through hundreds of reviews.

I was denied income protection insurance with a cancer diagnosis. 2 years out of work, a bone marrow transplant, and the things Australian Super and TAL did to deny the claim made me sick. I was too sick to keep fighting. It is repulsive beyond words. Please if your have super with these people go elsewhere !!!!!! Read the reviews people unable to get access their super when they need it, denied insurance claims both companies are described as fraudulent and evil. Please do not put your super with these pigs!

The overall sentiment regarding AustralianSuper is overwhelmingly negative, driven by severe administrative failures and a breakdown in customer support. While a small minority of users praise specific staff members or historical investment returns, the vast majority report extreme difficulty accessing their own funds, whether for retirement, financial hardship, or rollovers for simple transfers from the accumulation stage to choice income streams in drawdown. Recurring themes include systemic delays, lost documentation, and a perceived lack of accountability that has led many members to lodge formal complaints with AFCA. That is what I have had to do. It seems the call centre in Qld has been cut off from the processing team and all supervisors, so no follow-up. No communication. Just seems totally unprofessional staff not following up or returning calls or emails. Reached 60 or 67 and want to transfer to draw down on a Choice account; don't expect the transaction to go through in 3 days; it's still not gone through, and it's been 33 days. Just ignoring members. very poor indeed. I thought it would take at most 3 days like a bank transfer,

I have been an Australian Super member for around 8 years and am now retired. Their investment performance is fair in comparison to other funds and the fees are at the lower end. The major letdown is their slow, impersonal, unresponsive, uncaring and unhelpful customer service and administration. Their account security technology is also deeply flawed. Twice I have been overseas and unable to access funds because of administrative stuff-ups. When I first retired, I transferred funds from super to a pension account, so I could draw a regular income. This took several weeks longer than the promised time period and left me without access to funds whilst overseas.

In February 2026, whilst in Bolivia, I tried to use the Aussie Super app, and was unable to receive the security code by SMS because (I'm told) there's no reciprocal telephony agreement between Bolivian and Australian mobile phone carriers. My Telstra SIM would not register on any Bolivian mobile network. I had Whatsapp but Australian Super wouldn't use that service to send me the code; I note that many other financial institutions do use Whatsapp for this purpose. I was locked out of the app, meanwhile it took many weeks for Australian Super to reply to my emails, which then offered zero help or solutions. To Australian Super, if you use security codes for account access, you urgently need to address this serious deficiency and implement the means for customers to receive security codes in ANY country and make provision for such means in addition to SMS.

You can now talk to a human but they read word per word on the computer and can’t connect you to anyone or department - might as well talk to a robot!