AustralianSuper Anmeldelser 

Smug & arrogant phone support staff and shadowy backroom people who could not care less

Ver~tel~waves provided excellent service and helped resolve my issue quickly. Thanks for the help.

The worst and most diabolical service you could use as someone who is travelling or semi permanently living in Australia. The entire company is run on bots and you cannot get a single response from a human if you have any issue. The worst / non existent customer service I have encountered. Shame.

Returns are OK but what ever you do- don't try and roll over your money. They have constructed the most insane and inept system for rollover. A 5 year old could come up with a better system. Clearly it is designed to be intentionally frustrating for customers. Multiple complaints to them did nothing to resolve issues. I spent hours on the phone over 15 + phone calls. Their complaints process is a complete joke. They had no intention to fixing their issues.

This is not a complaint about the customer service representative’s as I have only experienced helpful assistance within an archaic, outdated and inefficient manual system. To change any detail such as address, payment bank account etc you are required to download, print and complete a 4 page …. Wait for it…. FORM! This then needs to be scanned and your only options are to upload to a hard to find portal or send through snail mail. As yet the time frame is unknown but it is suspected 2-3 weeks. Trying to close super to TTR fund over 12 months has resulted in consistent messages the online process is unavailable and the same manual process is required and the simple task is still not complete. Maybe a few less bonuses and some investment in current systems would resolve this..,,

Two months of trying to rollover my AustralianSuper account into another fund.
Repeatedly requested to provide documents I have already provided, then given a resolution time of 3-5 business days every time I've called.

Giving 1 star seems complimentary, there is quite obviously a culture issue at AustralianSuper, no one cares. I wouldn't recommend this company to anyone.

Stay away. No compassion. Taking advantage of people going through hell after losing someone. Completely denied to pay for my partner’s death cover $80k, after making me wait nearly 2 years. Disgraceful.
There’s nothing we can do, is what they will give you when time comes. They want to talk to the person who has passed away. Easy way to get out of everything.

Worst super ever stay away from them are like scammers

deeply concerning operational issues—the service is dangerously slow, the website features don't match reality, and phone support is a total nightmare. It feels like a legacy system about to break or being attached anytime soon. If you value peace of mind and access to your money, look elsewhere.

I cant access Australian super website and have logged a request for an urgent resolution. Australian Super have not replied days later. In the meantime I am unable to duivest myself of position. Australian Super is costing me big time.

As at Nov 2025, customer service continues to be consistantly belligerent & unhelpful with wait times to the call centre over 1 hour, that often can never be resolved. They are also not allowed to transfer calls to their customer resolution centre who can help.
Very high fees if you have a high balance with frustrating, belligerent & unhelpful customer service! I have been with Australian Super for many years & my fees increased by 22% in a single financial year. I tried to seek answers for a justification & received a belligerent, dismissive, vague & unhelpful response that took 6 weeks. So I lodged a formal complaint with AFCA & still never received a satisfactory explanation from customer service who could not care less about losing long-term loyal members.

Unfortunately I had to submit a formal complaint regarding the complete failure of Australian Super to provide functioning and accessible customer service, which has left me unable to manage my superannuation and exposed to significant financial risk.

The call centre frequently has wait times exceeding 90 minutes, and often refuses to take calls altogether. As a result, I have been unable to resolve an urgent issue regarding my account access. My complaint was lodged two weeks ago and I still have not received a resolution.

I cannot recommend this super fund.

Terrible customer service. I called more than 10 times over the period of 6 months and the waiting time is never less than an hour. Are you kidding me?

I have been waiting 2 hours on the phone just to simply change my phone number. This is absolutely ridiculous

After Aussie Super had a data breach, they locked members' accounts as a security measure. I have been trying to get my account unlocked since this happened and it has been an absolute nightmare.

After waiting nearly 2 hours on the phone, I got through to an operator and was advised it would be unlocked within the next half-hour. However, the account remained locked. Not having the time to wait hours on the phone, I tried their app chat function, which takes about 24 hours to get a reply - so one never knows if they will be ready to attend to the reply, depending when AS message back. During my most recent attempt, I was able to engage and was asked to submit a "selfie" photo holding my ID and a 3 month bank statement (super professional AS!). In the few minutes it took me to collect and upload these documents on their clunky system, the operator ended the chat and sent me a satisfaction survey (they scored poorly!).

So then I was required to start the chat again and was advised of delays, meaning I'll have to wait another 24 hours or so for a reply. Folks, THIS IS JUST TO UNLOCK MY ACCOUNT, which was locked through no fault of my own. How would Aussie Super's customer service cope with dealing with more important financial matters??? Subsequently, I have registered with a different super fund but I still need access to my account so I can get my insurance CoC for transfer.

AustralianSuper failed to properly handle my account closure and fund transfer. Despite repeated attempts to verify my identity and provide instructions, they claimed they couldn’t verify my details, never responded clearly, and left me frustrated. After all this, they transferred my remaining money to the ATO without obtaining or acknowledging the instructions I submitted. Communication was poor, support unhelpful, and the process needlessly convoluted; now I have to chase the ATO for my own money. One star, as the experience caused me needless stress and wasted time.

10 days just trying to lodge a request to withdraw funds. I have been told blatant lies from several "customer service staff" about why the online withdrawal wasn't working. I was told yesterday that I would receive a call today, it didn't come, I call them yet again, another hour and 10 minutes on hold only to be hung up on by Ben after I said Jesus Christ when he said " that office is closed now". Written complaints need to go to the Trustee for Australian Super followed up by a written complaint to the AFCA. Don't use their facility for feedback/complaints, it won't go anywhere. I had only planned to withdraw a small portion though will now withdraw the the full amount and close the account.

From trying to withdraw $3,000 from my super fund with these clowns, I’m yet to receive a cent after 4 weeks. They had the audacity to ask me what the money was for!
The system is pathetic, every robotic operator I @communicate” with always says sorry but it’s out of my hands!
Even after 2 apparent “escalations” nothing has happened…..as soon as I get this money the whole lot will be taken from this pathetic service. Never ever again will I deal with Australian Super.

Worst of the worst of the absolute worst in customer service. I am sure the Executives get paid beyond imagination - maybe they can come down from their ivory lofty heights and focus on customer service
I am fuming with the purposeful Catch 22 approach to making changes.

I've been with Australian Super since my first job, but after transferring to an SMSF, I would never use them again. Their whole system is a mess, from having to wait on hold for an hour to reset a password, to generic rejection emails that don't tell you WHY a form was rejected, forcing more hours on hold.

They incorrectly entered my middle name as my first name, then claimed I had to prove my identity again, promised 24 hour escalations then forgot to notify me when a form was rejected for no reason until I rang a week later, had me upload the same forms and ID via the web portal at least four separate times, claimed the ATO was at fault two months after I started the transfer process, and a dozen other excuses that meant my "quick transfer" took almost three months.

Just remember that good reviews of any company are usually based on seamless experiences. Bad reviews come from seeing companies under pressure.