aurologic GmbH Anmeldelser 6

Tüm kimlik avı sitelerinin arkasında upstream firması olarak karşımıza çıkıyorlar. Haklarında adli süreci başlattık. Bu firmanın Almanya'da bunları yapabiliyor olması inanılmaz. Alman makamları nasıl oluyorda bunu görmezden geliyor anlamıyorum.

Ich war fast drei Jahre Kunde bei der aurologic GmbH. Technisch war der Service stabil und funktional - darum geht es in dieser Bewertung ausdrücklich nicht.

Die Probleme begannen, als ich Ende 2024 den Vertrag regulär kündigen wollte. Bei Vertragsabschluss im Oktober 2023 waren die Bedingungen im Kundenportal klar ersichtlich: Mindestlaufzeit 12 Monate, danach monatliche Verlängerung mit 90 Tagen Kündigungsfrist.

Ich kündigte im Dezember 2024 - aus meiner Sicht also fristgerecht zum 31.01.2025. Die Kündigung wurde jedoch abgelehnt. Stattdessen ging man von einer automatischen Jahresverlängerung aus, für die mir keine vertragliche Grundlage vorgelegt wurde. Im Gegenteil: Eine Nachricht des Geschäftsführers bestätigte mir sogar, dass der „Renewal Term“ eine monatliche Verlängerung bedeutet.

Trotzdem folgten weitere Rechnungen, ein Inkassoverfahren und ein gerichtlicher Mahnbescheid, gegen den ich Widerspruch eingelegt habe. Meine Klärungsversuche blieben unbeantwortet oder wurden abgelehnt.

Was mich besonders enttäuscht hat, war der Umgang mit der Situation. Anfangs war die Kommunikation freundlich, später wurde sie spürbar gereizt. Auf Rückfragen kamen ausweichende oder abwertende Antworten.

Die Leistung war in Ordnung, aber im Umgang mit Verträgen hätte ich mehr Verlässlichkeit erwartet.

Wichtig: Der Rechtsstreit wurde inzwischen außergerichtlich geklärt. Aufgrund einer Vertraulichkeitsvereinbarung kann ich keine weiteren Angaben dazu machen.

Diese Bewertung bezieht sich ausschließlich auf Vertragsabwicklung und Kommunikation – nicht auf die technische Leistung.

No DDoS protection when the speed is below 50 Gbps.
Support is non-existent. The response time for a ticket is approximately 7 to 10 days!

Furthermore, Aurologic allows itself to charge for tickets without notifying the customer.

We ended up with a support ticket billed at $250 for only receiving 3 responses to the ticket and no action from Aurologic.

AVOID!!

I ordered a server a month ago, which was listed on the website as delivered in 30 minutes. After waiting a few weeks and talking with support over and over again, they lied about having stock and was given another server. After getting access and setting it up, I am left with a server that has 1 single IP address. I require an additional IPv6 subnet, and ordered that and have been waiting over a month now for that subnet to be delivered... How can it take a month to deliver a subnet? I've been patiently waiting but at this point am starting to look at other providers. I even got charged an invoice for a server I cannot use and their support still has not even fixed it.

EDIT: These guys don't want new business and try their best to ignore any and all tickets. We waited two months to find out they in fact CANNOT deliver IPv6 addresses only to have the CEO try to cite their ToS its "not guaranteed" after we were told many times it was possible. So why did they accept the money if they cannot give the services we paid for?? In the end we have given up and would like a full refund of any and all payment made.

I would like to leave a review, for enough time using the service in my opinion (5 months). I'm used only dedicated server at AuroLogic, review based on it.

I will start with the disadvantages that were there at the beginning, which were solved and which are there now.

When working with AuroLogic, I waited 15+ days for help in configuring the server (namely their subnets), because the system incorrectly configured the subnet itself and it simply did not work.

Also there were some misunderstandings in terms of DDoS protection, which very much throws away normal traffic.

What I described above was solved and I was compensated, which I was pleasantly surprised about.

Let's move on to the cons that are now:
- Extremely slow technical support, this is observed all the time and not the first month of working with AuroLogic, the situation in my opinion has not changed in any way. You can wait for a week for an answer, which will not solve the problem, and wait another week to solve the problem itself!
- Strange work of DDoS protection, unlike the service from which I moved to AuroLogic I noticed that their protection during DDoS attack kills legitimate traffic, perhaps it is because my players are from CIS countries, not Europe, I do not know. -> I wrote to them about this, they said to create Flexrule and it helped, but the last days during attacks I notice my players get kicked out, maybe the raitlimit of 250000 is not enough and the mitigation on the port is turned on. Since I see that my server is able to filter traffic, but Aurologic kills all legit players, although the attack could not do that, because we also filter on our side on our RouterOS sideRouterOS. And the port in 10Gbit(our server) is enough for filtering, but I repeat, it mitigation 250k raitlimit is not enough, as DDoS attack inbound can be completely cleared by us, but the server goes down due to Aurologic mitigation? - I would suggest selecting cleanup scenarios at the ip address level for example: Mild, Medium, High and None.
- Occasional problems, unfortunately they do exist, you can see this on the status page.

What I can't categorize as pros or cons:
- Control Panel functionality. The average user will not understand anything in your Firewall, you simply do not have any documentation about the principles of the network, not about the configuration of the Firewall and its logic. You need it, you need it! You position yourself as a service with a flexible firewall but without any documentation?

Pros:
- Beautiful interface, it really looks fresh and nice.
- Beutiful UI x2 - monitoring of dedicated server like voltage and temps awesome.
- Payment with cryptocurrencies, although I have not used it, but as for me it is good. I would be happy to see Binance Pay or accept USDT
- Good choice of server configurations, so far you won't find such servers with such network speed for such cost anywhere. But again, there is a disadvantage here (Aurologic mitigation) which just doesn't allow to realize the whole network channel.
- Very low ping for Europe, it surprised me, the ping is lower than in large and popular data centers.
- Potential in Firewall and so on
- Overall potential

I would like to summarize, and to clarify for those who are reading this - THIS REVIEW WILL BE CHANGED IF THE PROBLEMS ARE FIXED, I live in the present, and I want to see Aurologic flourish. I would like to address the aurologic team, or rather personally describe a big problem for me that I wrote here - it's mitigation, in my region it works extremely lousy, and I would love to see scenarios of how it works up to disabling certain filters (TCP). The 250k is either missing or something is broken. in a ticket I'm still waiting for a reply.

At the moment the real rating of the service is 3/5, but I will give it 4/5 with the hope that they will solve my main problem, if not - I will change the rating to what I wrote earlier, and also change the rating to 5/5 if all the problems will be solved.

Ein spitzenmäßiger Support, aber das Routing nach Vodafone ist noch ein wenig verbesserungsbedürftig.

Gegenwärtig wird der Traffic von Vodafone-Kunden zum Rechenzentrum in der Nähe von Frankfurt über das SkyLink Data Center im südlimburgischen Eygelshoven geleitet.
Die Frage ist, warum es kein Peering mit AS3209 gibt.