Augustinusbader Anmeldelser 49

Promised a pouch with free products if buying mre than 325 € until 31 December 2024.
No pouch. No answers.
Horrible customer service. After a couple of days they answered that i had yo buy 325 €. My order was 330 €. TOTAL JOKE. Lies. Total lack of respect for customer. Big disappointment. Dishonest company

Personal discount code does not work!
Tried to use this £15.00 discount 6 times, I can't reset password. Customer service - no phone contact can only be emailed! They reply when it is convenient for them! DREADFUL considering how much their products are! Customer service can't even get y first name right (they think it is my surname!) I will bin this voucher code now which is very badly written in invitation anyway! This company should check their reviews and see how low the rating is. They don't even bother responding so can't think much of their reputation! It is a NO from me I'm afraid and awful way to treat customers!!!

terrible customer service

no way to contact them. No phone number or e-mail on the website and the live chat is broken/unhelpful. Terrible customer service, product has not even arrived months after purchase

I got The Cream as a present some time ago and was quite happy with the product.
I tried placing an order at their website now, but there was a problem with the payment. Customer service told us to try with a different card, because cvv was probably not correct. So we tried with different cards and totally the money was blocked 6 times and still the order was not accepted. I sent screenshots of the error messages and the card statements, but no response from AB till now.
Seems they are not interested in selling their products. They also don’t accept bank transfer. I am truly disappointed, especially for a brand with these prices.

I adore the brand. My favourite product has been the Retinol Serum, my frown lines feel plumped. I have experienced excellent customer service and advice. I am turning 53 and feel lucky that the brand suits my skin type.

I had not one but two 0.5 fl oz bottles of The Rich Cream and neither of them would dispense the product! I've tried endlessly to send these back so they can find out what's wrong with them but they resolutely refuse to cooperate, even though I've given them the proof of purchase. I would never buy anything from this company again.

I have made a couple purchases in the past, I like their face and hand creams but really disliked their shampoo and conditioner.

My rating is due to what others have mentioned- horrendous customer service.

Two emails sent (original and follow up a week later) regarding a promo that pops up on their site that will not apply to my cart. Both emails to Augustinus Bader customer service indicated the emails were received by the company via an autoreply stating that I would get a response within 24 hours.

I have heard absolutely nothing in the last month since sending these emails which included a screenshot of the promotion that appears on my screen that my purchases qualified for and the failure of this promotion to apply to my cart during checkout.

I have checked my spam and junk folder and there is absolutely no reply to either email requesting help from customer service. They promise a 24-hour response and fail to reply to multiple emails requesting help over the last month.

I am giving the company the benefit of doubt in believing that customer service is the issue rather than this being a deceptive marketing strategy to bait people into purchasing with a nice promo that doesn’t exist so they have no legitimate reply to offer.

Anyway, I am done with this company and I am going back to AnteAge which works well for me and is less costly so I guess I should count this as a win-win on my part. Instead of the $500 purchase, you lost another customer Augustinus Bader for failing to extend even a basic reply on two emails requesting help.

Products are extremely expensive and need replacing around every 10 weeks; and that’s with me using sparingly. It’s too much of an investment that makes little if any difference to products that are more competitively priced. The packaging is far too extravagant and quite often subscription products, although auto replenished at the same time would be despatched separately at around £5 per shipment.

I used the products for around 10 months and in that time had fulfilled my subscription requirements. It’s expensive, you’ll be investing £0000’s if you try to keep to the routine they suggest!

I have been using the rich cream day and night and the face oil, night only, for 6 months. I have never spend this kind of money on skincare before. The results are transformative. Sun spots have faded, my skin looks fresh and healthy and I wear far less makeup. It’s the first time I’ve felt confident about my skin in the last 20 years!

Great products, however the worst customer service I’ve experienced for a high value brand.
Consistent mistakes on the Club website - with orders regularly reactivated by mistake after being paused -the website has major flaws but no accountability is taken by the company. Debit card details stored and used.
Doesn’t look like I’m the only once disappointed.
There is no contact number for customer service to top it off.
For such a high priced brand it’s extremely disappointing.

Only order if you are really sure.

I ordered the Hair Revitalizing Complex.

As I could do with a 20% discount, my husband ordered a pack as a gift.

Unfortunately, I only realised after ordering that this dietary supplement is not gluten-free.

Cancellation is not possible, so I have to accept the package and send it back.

You have to pay the return costs yourself, which was fine with me. But I was annoyed that I had to send the product back to the Netherlands and pay €14.49 per parcel.

(Hermes was not much cheaper than DHL)

I had to pay a total of €28.98.

When I order from Augustinus Bader for Germany, I expect a return shipment within Germany and not abroad.

As a matter of principle, I will no longer order from Augustinus Bader.

Like many ludicrously expensive cosmetics, it's all about the packaging. Having invested over £300 in what I thought was going to be the start of my new skincare regime, the product is really no different from other less expensive cosmetics and the mark up must be well over a 1000%. I shall not continue to purchase anymore products, plus, there are really no visible positive results.

I am finding it very hard to put one star for this company.
I placed an order for the shampoo on a subscription. I used the product once and had a severe reaction to the product.
I immediately cancelled the subscription only to be told by Customer Services that I cannot cancel unless I had three deliveries, but as a gesture of goodwill they would on this occasion cancel my subscription, they really didnt care that I had suffered by using their product. On Christmas Day they took the money from my bank without my permission to cover the subscription that I had previously cancelled. a few weeks later sent the cancelled product to me, I thus returned it by special delivery to be signed for at their return address for my refund that they should not of taken in the first place. After several weeks I did not receive a refund, so I contacted customer services to be told they had never received the product so would not refund me, after several emails they came back with an offer of points on my piority, so iI could order again Why on earth would I want to order when I had a reaction in the first place. To this date I have not received my money back, when they should not of taken without my permission. The product are not a good as they say my hair was greasy after using it as well as the reaction. Please stay away from this company

I uses the Agustinusbader leave in treatment for a month. Absolutely useless. No change, if anything, my hair was worse.

The customer service provided by this company is truly abysmal; in fact, it's practically nonexistent. They completely disregard your rights as a customer and offer no assistance whatsoever. Additionally, despite trying numerous skincare products over the years, I decided to give this brand a chance after hearing about a breakthrough ingredient backed by science. However, after using their products for over a year, I didn't notice any significant difference in my skin. I later learned that the company's financial troubles have led to cutbacks in product quality, which may explain the lackluster results. In conclusion, I strongly advise against wasting your money on this brand, as their promised ingredients and results are severely lacking.

Spent hours by trying to make a 1000k EUR REPEATING order with their buggy terrible website.
Customer support kept pointing me towards generic possible issues ie. browser cookies/data wipe (which was never the solution). Every time an unsuccessful order was made they blocked the full amount on the card in total 9 TIMES. Their reaction: probably CVV wrong which would make in impossible for the amount to be blocked on the card.

After many wasted precious time and thousands of blocked amounts on the card, we decided to give up. Now I read the product related disappointments too, so I am actually happy it did not go through.

Stay away from this incompetent and probably bad/overpromising product brand.

I spent over an hour trying to set up my account…it kept me going in circles, and when I was finally able to add the rest of my information I was billed a small amount to my credit card BEFORE I was even able to place an order!!! Not Cool!!!!!!

Ho usato the eye cream with tfc8 e mi ha cotto la pelle, sono dovuta andare di corsa in farmacia. Peccato non poter allegare foto.

I love the products, but the customer service and shipping are awful. Previous 2 orders showed as dispatched when they actually weren't.
Current order shows as delivered. 'Evidence' is a picture of the back of a delivery van. I sent the video log of our Ring door bell to show that no delivery attempt has been made. What more proof do they need? The products are very expensive. I paid and have clear proof that this had not been delivered and get this in response:

Hello Kat,
Thank you for your response.

Unfortunately, we do need to wait 24 hours before we are able to report this to DPD for a claim.

Should this not be found after 24 business hours please do advise us and we will start an investigation with DPD and await their results.

Please let me know if you have any other concerns/questions.

Kind regards, Samantha. __________________________________________________________

Augustinus Bader Customer Service

For all web-store enquiries we are available to help Monday through Friday, from 09:00 to 17:00 (GMT)

So what else do they need? And 24 hours means now as it is Friday that nobody will deal with this till next week. Couriers can mess up. That happens. But if the retailer has clear evidence that the 'proof' provided by DPD is clearly false, I would expect AB to do something about it. If you want to sell a premium product, then you should also provide a premium shipping experience. But this is just rubbish.

Superb customer service resolved my issue straight away. I have been using AB for a couple of years now. All their products are top quality. Delivery is quick. Customer service(Sandy) is polite and helpful.