Assai Records (HTS Scotland Ltd) Anmeldelser 

I come to Edinburgh regularly. I have mostly shopped in this record shop (before it was Assai too) because its an area i frequent. I always spend roughly £60 - £80 when i visit. I arrived about 1630hrs having a table booked at a nearby restaurant. I had a plastic bottle and whilst browsing finished the contents. I asked the 2 young people if they had a bin i could put my empty bottle in to be told no but if you go outside there are bins across the road. They both then started chatting to one another. I had 2 albums in my hand and had only got through 1 shelf. I paid for the ones i had in my hand and left the store. They lost sales here as my sale was only £40. Young people need to think before they open their mouth sometimes. I was prepared to buy more but that attitude put me off. I may have to find my other favourite record shop which is in another part of edinburgh. Bad show Grindlay Street Edinburgh. I will take my regular dosh to another store

I'm a new customer, and got slightly worried by the reviews after placing an order. However, I guess that there may have PREVIOUSLY been a misleading presentation of delivery costs. Delivery was 4.99, and very evident at checkout, and researchable beforehand. This delivery cost was paid at checkout, and no further requests for payment were made. My purchase arrived on time, and was very well packaged. Will use again.

First time using them, ordered 2x LPs showing in stock online for delivery to local shop, website advised 1-2 working days, for free. 7 days later and no order update or delivery confirmation, had to email them and got told it just arrived, no apology or explanation. Maybe my expectations were a bit high given it’s a free service to get delivery to a store, but I would think twice about using again.
*Note - review prompted company to reach out which is positive, hopefully I was just unlucky*

Great customer service. Kelsey was excellent, even though it was a bank holiday.

Came in early for record store day (18/04/26). Got down earlier than id like to admit and prior to opening the staff honestly couldn't have been more helpful, they ensured everyone had a wishlist (i had mine prior as I was only looking for two records) in the store everything was extremely efficient and I was guided to my records really quickly, there was minimal wait time to be served at the tills too, the Jack Daniels sponsored merch is really cool to and was a lovely addition to the experience. Not forgetting the free roll wich went down extremely well after a long morning. Cant honestly thank the staff enough!!

I bought my sister Mumford & Sons tickets. They are playing in Dundee and I thought this would be a wonderful birthday present. I had never heard of Assai Records before so was a little nervous.
Turns out my sister bought tickets for herself already. I contacted Assai Records and spoke with Kelsey. They had the best customer service ever!!!! I received a refund for the tickets. They were so helpful and very prompt replies. So much better than TicketMaster and other ticket companies etc. Just perfect to work with.

Staff are amazing. A mistake was made on my end without realising. I dealt with a lovely girl called Kelsey. And she was so happy to help fix it. Thank you!

Great selection in store even for my fussy taste. The staff were quite informative too.

I ordered two LPs as a first-time buyer with Assai Records, which arrived within a reasonable timeframe and with minimal damage (only a little creasing on the corners of the outer sleeve, which I'm not too bothered about).

I was originally skeptical based on the negative reviews I found here, but since they had an item that I struggled to find elsewhere, I chose to take the risk. While I do agree that holding items for postage until you spend over £75 is an unorthodox policy, I actually didn't even get the option of 'Reserve For Future Merged Shipping' that was mentioned as being the default in other reviews. I was only provided with an option to pay the £4.99 for postage, so perhaps this was an issue with the website that has now been fixed.

I also think that the offer of free postage being dependent on your spending over £75 is made pretty clear on the website (at the top of the page as of 17/01/26), so I wouldn't necessarily avoid this store because a few people didn't pay enough attention. This disclaimer may have been a recent addition to clear up confusion, but I found everything pretty clear when I ordered.

The only thing I would maybe complain about (and complain is a strong word), is that they took a few days to ship my parcel, but I don't think this is a huge issue providing you're not in a rush to receive your item.

I’ve ordered from Assai a couple of times and they always give excellent service! Speedy delivery and perfect, careful packaging. Also included their Album of 2025 book, which was a nice touch. Thanks!

Exellent customer service. I buy a lot of the Assai Obi editions and whenever I have any issues (which isn't often) they are delt with quickly. Great packaging and all around great company

Ordered item in good faith and there was no clear messaging about postage, so assumed this was free. Then received an email after a while saying if I wanted the item released I had to pay £4.99 postage. The email looked like a scam so was incredibly wary before paying. This is no way to run a business. I’ve never come across an approach like this before. It will be the last time I use this business, especially when there are so many alternatives.

ordered online and shop delivery to Dundee was not particularly handy. spoke to both Kelsey in customer services and the Glasgow store.

They were very very helpful and professional and they got it all sorted.

A proper record store that looks after their customers.

Avoid!
Scammers with the shipping method!

Reserve For Future Merged Shipping – which means we hold onto your items until we receive an order/orders that take you over £75 for free shipping. Who's to that?

What a waste of time. Order a few 12" records which were supposedly available in store, then after waiting up a few days email them and asked for tracking number and was told items were not available. Asked for a refund and also for my surprise, a £2.00 fee for cancellation would apply. I'll never buy from them again. Avoid.

Purchased tickets recently for two events in Glasgow. Communication and customer support has been amazing from Kelsey. The swiftness of response was incredible, unlike other ticket vendors I could mention! Thank you Assai Records, your staff are brilliant.

Kelsey has been great dealing with my web order and offering to deliver my order when my chubby paws hit the wrong collection point. I love buying from them as they really give back to the community with concerts, in stores and signings that cover all tastes.

Really went above and beyond to make sure I could get a copy of a record. Corinn in Glasgow and Kelsey at head office. Stores are always welcoming.

I ordered a record that ended up having different cover art than the advertised version. I contact Assai Records to see what they could do as I am in the US and they are in the UK. Kelsey was very responsive and did some research on the situation, discovering that the label provided the photo but did not have the record art as pictured. She offered me some options for how to remedy the situation and was super helpful throughout the interaction. I was super impressed with her and her effort to understand and remedy my issue. I ended up keeping the record, but I also ended up a fan of Assai Records. Keep up the great work and make sure Kelsey gets the appreciation she deserves!

Perfect order! Super happy with my vinyl, the whole process was easy and smooth, and I really like how serious and reliable Assai Records is. The packaging was great, shipping was fast—definitely recommend!