ASH Waste Services Anmeldelser 

When i signed my contract with Ashwaste it was a 24 months contract for £8 per lift then rental duty and the Vat.As it was my first business the first 3 months(the PROBATIONARY PERIOD) it was all under £50 and i was ok with it.Then the price started going up every 3 months even though it was a fixed payment for 12 months.When i rang them and asked they were so Rude.Every single time i got charged extra and they said it was either mixed municipal waste or extra weight but all I put is empty cardboards and my contract says 660L.I have a restaurant next door and i explained to them it might be the restaurants because ashwaste bin men empty my bin and immediately the restaurant's bin .They get mixed together in the bin lorry(there is no different sections or part) but they kept being rude.So i waited for the contract to end and called them and said i do not want to continue with them but instead of telling me what to do next ,they were asking me what the problem was but I was not given a particular date to send them an email and a letter.As a non-native speaker the words were confusing and there was no proper explanation given to me.Then I got enrolled to a 3 years contract now..From £8 per lift(2022) it has gone to £20.14(2026) per lift.One of the biggest mistakes for a small business.Stay away from them.I must have read the reviews before signing in with them.

We signed up to Ash Waste Services on what was presented as a 12 month contract, only to later be told it had automatically rolled into a 36 month agreement.

At no point was this clearly explained when we signed. The fact that missing a narrow notice window locks you into a further 3 years is completely disproportionate and, in our view, not transparent.

On top of that, prices have increased significantly since the contract started, making the service far more expensive than originally agreed.

When we contacted them to cancel, we were told we are tied into this extended contract, despite never knowingly agreeing to those terms.

This feels like a business model built around trapping customers into long-term agreements rather than providing a service people actually want to stay with.

I would strongly advise anyone considering signing up to read every line of the small print very carefully and think twice before committing.

If I had the option to give a negative rating, I absolutely would.
Please be very careful when dealing with this company. Once you sign up, it feels like you are locked in. Contracts are set for 5 years, and even contacting them for something as simple as a price review can result in being tied into another 5-year term.
We had 5 businesses with them, and thankfully only 2 remain. I am genuinely counting down the days until we can exit completely.
In my experience, this has been both frustrating and costly. I strongly recommend do not go with this waste collection company.
you will be runied

I was moving stores this week and Ellie was there with me every step of me to ensure that I could get my bins emptied throughout a very challenging week. Ellie was a superstar in every way possible. Give the girl a payrise!!!!

Unacceptable service. They went to the wrong address and then had the audacity to send me a photo of a completely different business premises, claiming the bins weren’t out. They were given my what3words location and still couldn’t navigate correctly. Very poor.

Becoming a weekly occurrence. Time to cancel!

Really happy so far 2 years very good service

We at River Cole motors have been with Ashwaste Services for the past three years and have always found them to be professional, reliable, and consistently on time. In my experience, they’re also one of the most competitively priced providers in the market.

Recently, I decided to cease trading and needed to exit my contract. Pete was absolutely brilliant throughout the process — he clearly explained all the terms and conditions, handled everything efficiently, and went above and beyond by securing a significant discount on my final exit fee.

I really appreciate his professionalism and support during what could have been a stressful situation. Highly recommended.

Brilliant company we have been using them now for a year and all the staff and management are very very helpful x

About 12 months ago, we made the switch to Ash Waste from our previous supplier, and I’ve been genuinely impressed with their entire team ever since.
From day one, Matthew took full ownership of the onboarding process. He conducted thorough site surveys across our multi-site restaurant estate and proactively recommended practical improvements—such as reducing collection frequency, upsizing bins where appropriate, and enhancing our recycling rates—all designed to drive meaningful cost savings.
Once we signed the contract (which delivered substantial savings compared to our previous provider), Matthew seamlessly coordinated the transition: ensuring the old bins were promptly collected and the new Ash Waste bins were delivered and positioned correctly across all locations.
After handover, our account moved to Nisha and her team, and the level of service has remained exceptional. Nisha and Ellie, in particular, have been outstanding—responsive, proactive, and incredibly efficient. Whenever I’ve raised an issue or needed something arranged, they make it happen quickly and without fuss.
I wouldn’t hesitate to highly recommend Ash Waste. Their combination of expertise, professionalism, and genuine customer care has made them a real partner in managing our waste effectively.

Ash always puts my bin back in the right place after collection which is always appreciated.

Having an account manager (Nish) assigned has helped improve the service levels we are receiving and drive costs down. Having someone you can go to when you have waste to collect or when looking to increase or improve recycling waste streams is really important to us as a customer.

Absolute scam company. Offer you cheaper prices but hidden costs everywhere. My 1 year contract rolled into a 3 year contract.
I was over charged around 30k over 3 years when compared to my previous supplier. Thankfully I’m now back with my previous supplier and making massive savings.
In summary if my bin was at 7% capacity it would incur overweight charges. They would routinely claim our bin weighed in excess of 200kg but when we weighed the contents it was typically around 60-70kg.

I spoke to Pete in Credit Control as I was looking to terminate my agreement with Ash Waste due to a property sale (I have worked with Ashwaste for 5+ years with no issues). He was excellent, his communication was efficient, he called on time, as he said he would, and resolved my queries with logic and compromise. I would absolutely recommend Ash Waste, as being a professional company that retains values and sensibility.

Absolute waste of space avoid at all costs 3 weeks no collection saying can't get to you ? I run a pub and have beer delivered 3x a week they managed to get there then change day collection with no warning Absolute joke then received an email saying can't collect Friday but will Saturday guess what another no show so get your bin and do one you want your money ill see you in court contracts work 2 ways

Amazing service best bin company I've used by a mile thank you Matt t and the crew also

We’re a hardworking, family-run hospitality business already stretched to the limit, and our experience with Ash Waste has been an absolute nightmare from start to finish.

This company has repeatedly failed to collect our bins — not just once or twice, but consistently.

We got endless apologies and “we’re so sorry” calls, yet nothing ever changed. The incompetence was staggering. Because of their repeated missed collections, our business was genuinely at risk of serious trouble from the local council, with overflowing bins becoming a health hazard and a potential fine magnet.

For a small local business like ours, it was totally inconvenient. We don’t have the bandwidth to play waste-management babysitter on top of everything else we’re juggling.

When we finally had enough and asked to exit the contract early because of their failures, the 'nice' mask slipped completely.
What started as sympathy turned into stonewalling and outright hostility.
We’ve wasted months going round in circles with Liam and Rory, getting nowhere. It seems like their “legal team” are more like a delaying tactic than a real department.
At this point, I genuinely doubt it even exists — it’s just another way to drag this out and squeeze every last penny while refusing to take accountability.

Looking at the flood of other horror stories online, it’s painfully obvious this is their standard operating procedure — screw over customers, ignore complaints, then hide behind bureaucracy when people try to escape.

We made the mistake of not digging into those reviews before signing on the dotted line. Don’t make the same stupid error we did.

If you’re a busy business that actually needs reliable waste collection instead of endless headaches, run the other way from Ash Waste.

They have been unreliable, unprofessional, and utterly indifferent to the chaos they cause.

We’ve got enough stress keeping our venue afloat without these adding insult, aggravation, and potential fines to the mix.

Avoid at all costs.

Joseph Burns

Very bad service

Great service and communication. Highly recommend

Absolutely Amazing Service!

We had what felt like never ending issues with bin collections through other companies, and hadn't heard of ASH Waste until the lovely Matthew knocked on our door - provided us with all the information needed without being at all pushy and helped with the entire move over process.

With us being located on an industrial estate, not having overflowing bins and missed collections is crucial, but felt like a never ending task of chasing other companies in the past. Since moving we have had absolutely no issues, and have recommended to others on our sites, and will continue to.

Matthew has provided consistent support even following the sign up, which I feel is unheard of elsewhere. We couldn't be any happier with the service.

Cant wait to have our other site moved over, and we were more than happy to pay a termination fee to make this happen ASAP!

They were great on day taking my cable and good price.
My only issue is site says instant payment, but they use Bacs which is 3 day system and didn't tell me or mention it at all on day , so if need money urgently don't go here