Had a fault error code that prevented me from getting hot water. Lee very quickly resolved the issue over the phone. Helpful and friendly communication.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Rave Review for Rob Outstanding boiler service Rob was absolutely fantastic from start to finish. He arrived on time, parked sensibly without blocking anyone, and got straight to work. Polite, har... Vis mer
Spoke to Lee, as sorted appointment out for tomorrow, don't understand why the engeerner can turn gas of and go with out sorting problem, then I have to spend over 24 hours getting someone back. Mak... Vis mer
I rang the Customer Service Department today and spoke with Lee. He was extremely helpful and knowledgeable and my enquiry was resolved positively and quickly.
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Excellent service
Rob the engineer was very professional and knowledgeable, fixed the boiler in record time with no fuss, I would highly recommend, well done great service.
Just had engineer out
Just had engineer out, Rob. A Shade Greener did a brilliant job. We now have hot water again and he sorted out the timer as well. Cleaned up after job, replaced failed parts and worked quickly and efficiently - would highly recommend.
Rob is very polite and knowledgeable
Rob is very polite and knowledgeable. He explained the problem and fixed it. He was very thorough in his inspections.
Thank you Rob great job.
Very polite and professional
Very polite and professional. Kept me informed at all times.
Friendly service with tidy work.
Friendly service with tidy work.
Boiler issue dealt with professionally and efficiently.
I had a boiler issue which was dealt with by Scott. Although he couldn’t book an appointment with the engineer straight away, he called me back within minutes with an appointment for the next working day. The calls were handled professionally and efficiently. Thanks.
Good customer service
I called and spoke to Lee who was informative and worked hard to get a resolution.
Very professional and knowledgeable
Very professional and knowledgeable
Rob did a very good and clean job so…
Rob did a very good and clean job so pleased.
Boiler call out
Booked a call out thru ASG was having problems with two items code 031 which is some flue problem causing the system to shut down, and a faulty pressure gauge. Engineer Ben arrived on the appointed day was efficient, polite, quick to rectify the problems and worked very clean, left the heating and water system up and running as it should be, thank you Ben and ASG.
Great engineer
Our boiler broke down on a Sunday morning. No heating or hot water.
When reporting it to ASG we were met with an answer machine and we left a message. This set off alarm bells as we signed up for 24/7 emergency call out, and after reading other reviews we started to fear the worst.
We eventually got a call back Monday morning.
Long story short Viessman couldn't come out until Friday. Needless to say I wasn't happy. ASG managed to get us an engineer Tuesday morning.
Rob was a lifesaver (very tenacious, bless him) and managed to fix what looked like an impossible fix.
Response time not so good, but staff and service fabulous.
fault with my heating
Rob came to fix a fault with my heating,he notified me before hand of arrival time and was prompt ,he fixed the fault and noticed another issue that he also fixed, very happy with the service he provided and would recommend him to anyone.
FRIENDLY EFFICIENT SERVICE
Engineer Rob sent text with ETA and arrived within the 30 min window. Friendly and efficient, diagnosed and resolved the problem. Great job.
Rob the leak fixer
Rob was really excellent. He let us know approximately what time he would call and he was right on time. He examined the boiler and condenser and diagnosed the leak issue quickly. He went over and above to fix the issue clambering over the luggage in the loft to repair a pipe. Very personable and friendly- we couldn’t praise higher.
Thank you Scott for all your help with…
Thank you Scott for all your help with the thermastat and explained everything I needed to no lovely guy.
Excellent service
Excellent service. Engineer Rob arrived exactly at the time his message stated. He was very professional and polite, and had the boiler up and running very quickly. Unfortunately he had to return the following day due to the thermostat not syncing with the boiler, but he replaced the thermostat and receiver and resolved the problem in no time at all.
Responsive
Responsive - next day repair, polite, friendly.
Waited for a while outside even when I didn't hear the door for quite a while - didn't just rush off!
Rob the engineer was so good and…
Rob the engineer was so good and explained everything.
Boiler not turning the heating on
Rang this morning as my boiler was not tuening the heating on. I spoke to Jodie who knew exactly what the problem was, and was able to help me over the phone. She went through each step slowly with me and helped me straight away. She eas very helpful and lovely to talk to.
Service response
Quick response and friendly engineer and office staff helpful
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