The wait to speak with a representative is awful but Karen in billing is phenomenal. When she got on the line - she was efficient, very pleasant and helped solve my billing issue.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Karen was SO pleasant to speak with this morning. She was upbeat, positive, kind and even made me laugh. Her. Ustomer service is top notch. Give her a promotion and a raise.!
Selskapet har svart
Avoid this company. They have some positive attributes but when you need services they will try to screw you over. If you call a contractor for emergency situations before you call them, your claim... Vis mer
Selskapet har svart
Karen from the billing department was helpful and efficient. She was respectful and well spoken, and I could clearly understand and communicate with her. She didn’t take up too much of my time and... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At ARW Home, we believe every homeowner deserves peace of mind, knowing their home is protected from unexpected breakdowns. As a trusted provider of home warranty solutions, we offer comprehensive and affordable coverage for your home’s essential systems and appliances. From HVAC systems and plumbing to kitchen appliances and electrical, ARW Home has you covered, helping you avoid costly repairs and maintain the comfort and safety of your home. What makes ARW Home unique is our dedication to customer satisfaction. We offer a range of flexible, customizable home protection plans designed to meet the unique needs of homeowners, real estate professionals, and landlords. Our friendly and knowledgeable customer service team is available to assist you at every step, ensuring a seamless experience from enrollment to claims processing. We work with a network of trusted, licensed service providers to deliver fast, reliable repairs and replacements when you need them most. With ARW Home, you’ll enjoy transparent pricing, no hidden fees, and the convenience of managing your plan online. We’re committed to making home protection easy and accessible for everyone, whether you’re a first-time homebuyer or a seasoned homeowner looking for extra security. We’ve proudly served thousands of customers across the country who trust ARW Home for our dependable coverage, quick response times, and exceptional support. In fact, ARW Home has been recognized by U.S. News as one of the best overall home warranty providers, highlighting our commitment to delivering real value and protection for homeowners. Don’t leave your home’s safety to chance. Explore ARW Home today and discover why so many homeowners choose us to protect their homes and budgets.
Kontaktopplysninger
901 Yamato Road, 33431, Boca Raton, USA
- (855) 709-5898
- customerservice@arwhome.com
- arwhome.com
4,1
Bra
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
That all Customer Service Representatives are not slow & some do care.
I was assisted by a very cheerful & warm young lady name Jabriah who was very professional & knowledgeable plus a joy to speak with. Jabriah helped me achieve my goal by just being knowledgeable & understanding what I was looking for & assisting me with that. Made thing so much easier.
Great Job & Great Asset To The Company. 👌🏾
8. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for the wonderful 5-star review! We’re delighted to hear that Jabriah provided such a warm, professional, and knowledgeable experience and made everything easier for you. We truly appreciate your kind words and will be happy to recognize Jabriah for the great service she provided. Thank you for choosing ARW Home!
Good service
4. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Lanika, thank you for the wonderful 5-star review! We’re delighted to hear that you received great service. We truly appreciate your feedback and thank you for choosing ARW Home!
Marta was very efficient and friendly…
Marta was very efficient and friendly and took care of everything I asked.
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Marta, thank you for the wonderful 5-star review! We’re delighted to hear that our team was friendly, efficient, and able to take care of everything you needed. We truly appreciate your feedback and thank you for choosing ARW Home!
I’ve been having some ac issues/ stove…
I’ve been having some ac issues/ stove problems. Today the customer service I received from Ms Tai was exceptionall and it needed to be mentioned. She listened and addressed the issues and started the process of getting things moving. Thank you for being patient and understanding and being very professional.
Pam
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Pam, thank you for the wonderful 5-star review! We’re delighted to hear that Tai provided exceptional service by listening to your concerns, addressing your needs, and helping get the process moving. We truly appreciate your kind words and thank you for choosing ARW Home!
I would rate them a zero if I could
I would rate them a zero if I could. I had the worst experience with this home warranty company. I would never recommend them. When you call the automated system just keeps transferring you. They took money from my account that I did not authorize and they charged me $125 for an incompetent AC guy to come to my house he did no repairs only gave me advice of what he thought was the problem.horrible company.
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Valerie, we’re sorry to hear that you were dissatisfied with your experience. After reviewing the account, our records confirm that the claim was submitted through the customer portal and that consent to process the applicable Trade Service Fee was provided as part of the claim submission process. The portal requires this authorization before the claim can be successfully submitted.
The assigned licensed service provider subsequently visited the home to diagnose the reported A/C issue. Service providers are dispatched to determine the cause of a reported failure; a service visit does not guarantee that a repair will be authorized. Coverage is determined based on the diagnosis and the terms of the applicable plan. In this instance, the diagnosed failure was determined not to be covered, and the claim outcome was communicated to you.
We understand that this was not the outcome you were hoping for and appreciate the opportunity to clarify the claim and Trade Service Fee.
Just got of the phone with Keith…
Just got of the phone with Keith cancelling my policy. Evidently there script is to keep the customer, he tried to drop the policy with me continuing to tell him NO, NO thank you I asked to speak with a supervisor and was informed they were in a meeting. On top of it all I was on hold for 15 minutes just to try and cancel, What does this say about customer service
31. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for your feedback. We’re sorry to hear that your cancellation experience did not meet your expectations. ARW Home takes concerns regarding customer service and account handling seriously. We have reviewed the account and the interaction referenced in your review, and your cancellation request has been processed. We appreciate the opportunity to address your concerns and wish you the best.
Real Customer Service
Karen was professional yet personal, not pushy. I appreciate being seen as a person and not a number or quota for the day.
28. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for the wonderful 5-star review! We’re delighted to hear that Karen provided the professional, personal, and pressure-free service you deserve. Making sure our customers feel heard, valued, and treated as individuals is important to us. We truly appreciate your kind words and will be sure to share them with Karen!
Karen was polite
Karen was polite, friendly and professional. She listened and assisted me with my concerns.
27. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for your review! We’re so happy to hear that Karen provided polite, friendly, and professional service and took the time to listen and address your concerns. We truly appreciate your kind feedback and thank you for choosing ARW Home!
He was great he answered all my…
He was great he answered all my questions plus some.
27. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for the 5-star review! We’re delighted to hear that our representative provided great service, answered all of your questions, and even went above and beyond to provide additional helpful information. We truly appreciate your feedback and thank you for choosing ARW Home!
Great company
Karen was so pleasant this morning. She made sure I was happy and satisfied with the service that is being provided.
25. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for your wonderful review! We’re pleased to hear that Karen was pleasant and made sure you felt happy and satisfied with the service provided. We’ll be sure to share your kind words with her. Thank you for choosing ARW Home!
ARW Home
Very polite and courteous I really…
Very polite and courteous I really appreciate how Karen explain everything to me about my account. Because I want to change my payday to pay on the account. I really appreciate good customer service thank you.
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for sharing your experience! We’re pleased to hear that Karen was polite, courteous, and took the time to clearly explain your account and assist with changing your payment date. We’ll be sure to share your kind words with her. Thank you for choosing ARW Home!
ARW Home
Talk about customer retention!! Let’s go Karen!!!…
I spoke with Karen in the building department. This is my first home and I was confused about who my warranty provider was. Karen was really helpful in making me feel secure that I’m with the right company, and took away the embarrassment I’d had about not knowing! Very pleasant, knowledgeable, and professional!!
21. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Congratulations on your first home, and thank you for sharing your experience! We’re delighted that Karen made you feel comfortable, reassured, and confident in choosing ARW Home. There is never any reason to feel embarrassed—we’re here to help. We’ll be sure to recognize Karen for the pleasant, knowledgeable, and professional service she provided.
ARW Home
Excellent Customer Service
I really appreciate the excellent customer service l received from Your customer service representative Karen she is very professional She went above and beyond to help me today on 08/20/26
She is amazing with a pleasant attitude .l highly recommend this Company.They have a Great team of people working for Them.From the Crawford Family.
20. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Crawford Family, thank you for taking the time to share your experience! We’re so pleased to hear that Karen was professional, pleasant, and went above and beyond to assist you. We’ll be sure to share your kind words with her. Thank you for recommending ARW Home!
ARW Home
The service rep
The service rep. was very polite, friendly, professional and helpful. She made sure that my situation was solved and asked if I had any concerns.
20. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for sharing your experience! We’re pleased to hear that our representative was polite, friendly, and professional, and that she helped resolve your concerns. We appreciate your kind feedback.
ARW Home
Karen was excellent!
Karen was very friendly & polite she was also knowledgeable & very prompt with answers to questions. Karen updated account information for us as requested. Karen provided great customer service & was it was a pleasant to talk to her.
18. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for sharing your experience! We’re delighted to hear that Karen was friendly, knowledgeable, and prompt in answering your questions and updating your account. We appreciate your kind feedback and will be sure to share it with her.
ARW Home
ACCOUNT SAVED THANKS TO MRS.MARTHA
Today August 18th I called in to check the status of my claim to be notified by a rude rep telling me that it’s a service fee of 125 after I explained to her that I can provide photos and a paid receipt of the work being completed. She ignored everything I was trying to explain to her. So I ended the call and called back to cancel my service and was met on the phone by a young lady named Mrs.Martha. She pulled up my contract and over looked it with me and explained what I have coverage on and also heard me as a valued customer. She heard me when I stated that I have documentation of my work being completed since the office isn’t opened on weekends. So I want to say thank you to Mrs.Martha for being a huge help and actually placing her self in my shoes and hearing me out and walking me through the process while saving a customer. Thank you a million
18. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for sharing your experience. We’re pleased that Martha took the time to listen, review your coverage, and provide helpful guidance. We appreciate your continued trust in ARW Home and will be sure to share your kind feedback with her.
ARW Home
Karen was a pleasure to speak with.
17. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for your five-star review! We’re delighted to hear that Karen was a pleasure to speak with and provided you with a positive experience. We appreciate your feedback and will be sure to share it with her.
ARW Home
Svar fra ARW Home
Thank you for the five-star review! We’re pleased to hear that you received great customer service. We appreciate your feedback and your trust in ARW Home.
ARW Home
Denise was very pleasant and very…
Denise was very pleasant and very helpful. Great attitude as well. Thank you. Marje H.
17. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for the five-star review, Marje! We’re delighted to hear that Denise was pleasant, helpful, and provided you with a great experience. We appreciate your kind feedback and will be sure to share it with her.
ARW Home
A Waste of Money
I have been a customer for almost 3 years. The service they offer sounds good, however it is only as good as the providers they hire to actually repair the equipment in your home. From claim time to actually seeing a repair person is approximately 10 days. That is TOOOO long! The providers they use in my area are not recognizes repair companies that traditionaly service Whirlpool or GE products. They are small companies with not the highest trained people.
After my last bad experience, I attempoted to cancel. I was told to cancel I would have to pay almost $200.00 early termination fee. They told me they had paid out more than they collected inpremium and the difference was that amount. In other words, after 3 years of payments, I had to pay the the amount they paid in claims to walk away. This is absurd! I reccomend you shop and ask questions when you look for a home warranty company. This experience was a disaster. I have since found Choice Home Warranty.
14. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
We have been unable to identify an ARW account matching the information provided and therefore cannot verify that this review concerns ARW Home.
ARW Home
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