The wait to speak with a representative is awful but Karen in billing is phenomenal. When she got on the line - she was efficient, very pleasant and helped solve my billing issue.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Karen was SO pleasant to speak with this morning. She was upbeat, positive, kind and even made me laugh. Her. Ustomer service is top notch. Give her a promotion and a raise.!
Selskapet har svart
Avoid this company. They have some positive attributes but when you need services they will try to screw you over. If you call a contractor for emergency situations before you call them, your claim... Vis mer
Selskapet har svart
Karen from the billing department was helpful and efficient. She was respectful and well spoken, and I could clearly understand and communicate with her. She didn’t take up too much of my time and... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At ARW Home, we believe every homeowner deserves peace of mind, knowing their home is protected from unexpected breakdowns. As a trusted provider of home warranty solutions, we offer comprehensive and affordable coverage for your home’s essential systems and appliances. From HVAC systems and plumbing to kitchen appliances and electrical, ARW Home has you covered, helping you avoid costly repairs and maintain the comfort and safety of your home. What makes ARW Home unique is our dedication to customer satisfaction. We offer a range of flexible, customizable home protection plans designed to meet the unique needs of homeowners, real estate professionals, and landlords. Our friendly and knowledgeable customer service team is available to assist you at every step, ensuring a seamless experience from enrollment to claims processing. We work with a network of trusted, licensed service providers to deliver fast, reliable repairs and replacements when you need them most. With ARW Home, you’ll enjoy transparent pricing, no hidden fees, and the convenience of managing your plan online. We’re committed to making home protection easy and accessible for everyone, whether you’re a first-time homebuyer or a seasoned homeowner looking for extra security. We’ve proudly served thousands of customers across the country who trust ARW Home for our dependable coverage, quick response times, and exceptional support. In fact, ARW Home has been recognized by U.S. News as one of the best overall home warranty providers, highlighting our commitment to delivering real value and protection for homeowners. Don’t leave your home’s safety to chance. Explore ARW Home today and discover why so many homeowners choose us to protect their homes and budgets.
Kontaktopplysninger
901 Yamato Road, 33431, Boca Raton, USA
- (855) 709-5898
- customerservice@arwhome.com
- arwhome.com
4,1
Bra
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Karen was very easy to talk to and took…
Karen was very easy to talk to and took care of our issue.
22. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for your five-star review! We’re pleased to hear that Karen was easy to speak with and took care of your issue. We’ll be sure to share your kind words with her!
Avoid this company!
Avoid this company. They have some positive attributes but when you need services they will try to screw you over. If you call a contractor for emergency situations before you call them, your claim will be denied. Use your own service provider...sure, but not until we say so. It doesn't matter if you call on the same day...sorry. Minor technicality on paper causes you to not get coverage when needed most. Horrible terms and conditions are more important than customer service. Total money grab policy. Don't waste your time & hard earned income!
21. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Paul, we reviewed your account and understand your frustration. Customers may use their own licensed service provider, but the failure must first be reported to ARW and the service authorized in accordance with the service agreement.
A failure can be reported by speaking with the Claims Department, using ARW’s automated phone system, or submitting a service request through the online customer portal. This allows customers to initiate a claim without waiting to speak directly with a representative.
The claim determination was based on the documented circumstances and the applicable agreement. We appreciate the opportunity to clarify the process.
Very friendly customer service she was…
Very friendly customer service she was really nice and very knowledgeable and I appreciated her kindness
21. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for your five-star review! We’re pleased to hear that our representative was friendly, knowledgeable, and kind. We truly appreciate your thoughtful feedback!
Karen from the billing department was…
Karen from the billing department was helpful and efficient. She was respectful and well spoken, and I could clearly understand and communicate with her.
She didn’t take up too much of my time and got my billing issue resolved. And her positive customer service and joyful attitude made my Monday better.
21. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for your five-star review! We’re delighted to hear that Karen was helpful, efficient, and respectful and resolved your billing issue promptly. It’s wonderful to know that her positive attitude made your Monday better. We’ll be sure to share your kind words with her!
Karen was helpfull and very…
Karen was helpfull and very knowledgeable. Provided information for keeping my debit card safe.
21. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for your five-star review! We’re pleased to hear that Karen was helpful and knowledgeable and provided useful information about protecting your debit card. We’ll be sure to share your kind words with her!
Karen was a pleasure to speak with
Karen was a pleasure to speak with. She was personable and had great energy making the interaction not only seamless but pleasurable as well.
18. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for your five-star review! We’re delighted to hear that Karen’s personable approach and positive energy made your experience seamless and enjoyable. We’ll be sure to share your kind words with her!
No complain about anything yet.
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for your five-star review! We’re pleased to hear that your experience with ARW Home has been positive. We appreciate your trust in us!
Very pleasant and professional
Very pleasant and professional. Answered and took care of my request immediately.
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for your five-star review! We’re pleased to hear that our representative was pleasant, professional, and able to take care of your request right away. We appreciate you choosing ARW Home!
I spoke w/Karen in billing she was…
I spoke w/Karen in billing she was beyond helpful kind so sweet if I can give her a 100 starts I would
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for the wonderful five-star review! We’re thrilled to hear that Karen was exceptionally helpful, kind, and sweet. We’ll be sure to share your “100-star” compliment with her!
The representative is top notch
The representative, Karen, was friendly, upbeat, and relieved my fears immediately on the phone. Top notch customer service!
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for your five-star review! We’re delighted to hear that Karen’s friendly and reassuring service helped put you at ease. We’ll be sure to share your kind words with her!
Mrs Karen was very professional and…
Mrs Karen was very professional and helpful,
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for your five-star review! We’re pleased to hear that Karen was professional and helpful. We appreciate you choosing ARW Home!
STAY AWAY. IT Doesn't Work.
I have been awaiting the repair of my clothes dryer for three weeks. no follow-up or correspondence since my original claim. I had to buy a new dryer. My total expenses at this point have been over $1300.00. Not including the subscription fees for the plan.
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thomas, we regret the frustration you described regarding your dryer claim.
Our records confirm that the claim was opened and the dryer was inspected by an assigned service provider. We recognize your concerns regarding the service timeline and communication.
A member of our Claims Team is expected to contact you today to explain the claim outcome and next steps, including addressing the information provided regarding the purchase of another dryer.
Any available benefit will be administered in accordance with the applicable service agreement. We appreciate the opportunity to address your concerns.
Horrible called to get sink fixed they…
Horrible called to get sink fixed they will not fix it only offering buy out . O just eant it fixed customer service stays scripted and does not address customer questions very rude people. Told me the check was going to take 7-10 days i called and its still being approved why offer something thats not approved and its back logged. Never have supervisor available . Even though different options where provided non was to actually fix what was covered . One was to pay another 128 for the garbage disposal even though i said i just want was covered fixed they would do it the other option was to fix it my self out of pocket or the buy out . I did not want the buy out i just wanted the sink fixed i had no other choice but to pick the buy out
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
We understand your concern and want to ensure your questions about the claim resolution are properly addressed. A member of our Claims Management team will contact you directly to review the outcome and provide any additional clarification needed.
—ARW Home
Karen was very professional and helpful…
Karen was very professional and helpful and resolved my issue.
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for the five-star review! We’re pleased to hear that Karen provided professional, helpful service and successfully resolved your issue. We appreciate you choosing ARW Home and will be sure to share your feedback with Karen and our team.
Karen was wonderful and easy to…
Karen was wonderful and easy to communicate with
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for sharing your experience! We’re delighted to hear that Karen was wonderful to work with and made communication easy. We appreciate your five-star review and will be sure to share your kind words with her.
Representative
Representative, she is always awesome. Every time I speak to her. And I wish you had a whole team of people like her. She is awesome and amazing thank you for hiring her
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for your wonderful review! We’re thrilled to hear that our representative consistently provides such an outstanding experience. Recognition like yours means a great deal to our team, and we’ll be happy to share your kind words with her. Thank you for choosing ARW Home.
Talked to Karen she was very polite and…
Talked to Karen she was very polite and had good customer service.
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
We appreciate your kind feedback! It’s wonderful to hear that Karen was polite and provided excellent customer service. Thank you for choosing ARW Home—we’ll be sure Karen receives your recognition.
The person I spoke with
The person I spoke with. I can’t remember her name but she was so helpful and listened to me about my payment arrangement
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for the five-star review! We’re happy to hear that Karen listened to your concerns and was helpful with your payment arrangement. We appreciate you taking the time to recognize her and will be sure to share your kind feedback with Karen and our team.
All customer service people should model Mrs. Karen
Mrs. Karen is phenomenal with her customer service skills and making sure I was helped. Also I really appreciate her not trying to pressuring me to buy a security system
14. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for the outstanding review! We’re thrilled to hear that Karen made sure you received the help you needed while keeping the conversation comfortable and focused on your concerns. Her professionalism and customer-first approach are qualities we truly value. We’ll be proud to share your recognition with Karen and our team.
Karen in billing is a wonderful…
Karen in billing is a wonderful customer service representative. She listened to my situation, took my information and got everything taken care of for me quickly. My cc was no longer working and I was waiting for it. I gave her the new number and she processed it immediately. It’s hard to find good help nowadays. You are blessed to have her.
8. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra ARW Home
Thank you for the wonderful 5-star review! We’re delighted to hear that Karen listened to your concerns and was able to assist you quickly and efficiently with updating your payment information. We truly appreciate your kind words and will be happy to recognize Karen for the excellent service she provided. Thank you for choosing ARW Home!
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