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I purchased their AI Image software online on July 24 at around 4 PM. Due to other commitments, I was not able to test it immediately. Once I finally had the opportunity to use it, I found the interface to be extremely unintuitive and difficult to use effectively.

On August 24, at around 8 PM, I informed the company of my intention to request a refund under their 30-day money-back guarantee. However, my request was denied on the grounds that it was allegedly submitted only a couple of hours beyond the 30-day period.

Refusing a refund over a delay of a couple of hours is, in my opinion, an excessively rigid interpretation of the policy. What is even more disappointing is that this approach feels unnecessarily hostile toward customers and completely disregards the spirit of a money-back guarantee, which should exist to protect customer satisfaction.

Based on my experience, both the usability of the software and the handling of customer requests have been disappointing.

I purchased the software online on July 24 at around 4 PM. Because of other commitments, I was unable to test it immediately. When I finally did, I found the user interface confusing, unintuitive, and far from user-friendly.

On August 24, at approximately 8 PM, I notified the company that I wanted to exercise their 30-day money-back guarantee. My refund request was rejected because it was supposedly a mere four hours outside the 30-day window.

Denying a refund over such a negligible delay demonstrates an extremely customer-unfriendly attitude. A company that relies on technicalities measured in hours to avoid honoring a money-back guarantee gives the impression that customer satisfaction is not a priority.

Unfortunately, this experience has left me disappointed both with the software itself and with the company's approach to customer service.

I bought the Commercial licence in July 2025 and now, four months later, I wanted an upgrade and asked Artistly to apply that payment as a credit towards Premium and invoice the difference. Support keeps repeating that there are two purchase routes (buy Commercial + Elite, or buy Premium upfront) but will not apply my prior payment as credit, will not issue a refund (citing a 30-day rule without providing the T&Cs), and will not provide a manager sign-off.

Support’s replies are product descriptions, not a billing policy. I requested a manager review, but received no satisfactory resolution. I’m posting this to warn others and to ask Artistly to clarify their upgrade and refund policy. Revoicer wouldn't have skipped a beat.