artiplanto.eu Anmeldelser 

Shocking customer service. I still have not received the plant I ordered in December. My e-mails are now being ignored. I have shared my negative experience on the FB page to warn other customers. Please provide a refund or I will be reporting you to Trading Standards. I am starting to think this company is a scam.
Update. I have been promised a refund. In response to why this was posted, if you look at the timing, it was posted before you contacted me. Two emails did not receive a reply, but there was a response when my husband went onto live chat.

ordered in early February, now early April still no delivery tracking supplied from customer services inconclusive.
Update 4/4/24 was requested to take my review down and my order would be chased up apparently Fedex would be opening an investigation on the delivery. now 19/4/24 not had any updates or replies to my follow-up emails or requests for a refund

i would avoid this company, if i do recieve my order or my refund i will update this post

Update 29th April, no replies to any of my emails . . .

The plant arrived 15th May, completely ignored by customer service apart from being contacted and asked to remove my review.

Plant same quality as ikea or B&Q but a bit more expensive.

I never received my order very angry and disappointed

It was a great experience ordering from the website and delivery process went smooth. I will be ordering again

I have nothing positive to report about your organisation, I never received my order, you agreed to refund me and one month later, I have not yet received the money and your customer care has gone radio silent.

I can confirm having received the refund in full on 4 April 2024, after I had submitted the above review on Trustpilot, and a full month after I had been promised it. I still received no feedback to my emails sent to multiple official company addresses. I still consider this level of service dismal and unacceptable, and for this reason will keep my review but thought it fair to add this note.

KEEP AWAY FROM THIS SITE AS THEY DONT SENT WHAT YOUR ORDERED
MY FED EX TRACKING IS A SCAM

Unfortunately the plant I ordered wasn’t in stock & nit sure when it would be so had to cancel order.
No refund as yet

Absolutely delighted with my Bird of Paradise. Fits the bill perfectly

Very disappointing, when I received my plant, it was slightly damaged. Due to the time, it would take to send back and then have a replacement sent I decided to accept the offer of a 15% refund and repair the plant myself. I was informed on the 19th February I would receive the refund in 3-7 business days and 3 weeks later I am still waiting for the refund. I have chased up 3 times and have had no response.

Beware of this company. I paid 170 bucks for a plant (approx. 3-4 kg) including shipping and transport insurance, and shortly afterwards received an invoice from FedEX for a delivery of a 23 kg package for 75 bucks! I have written to artiplanto several times asking why I have to pay twice for the delivery and why the package was declared so heavy, and have simply been ignored ever since. No response, no customer service, nothing. For me, this almost borders on fraud. Can't recommend, be careful!

EDIT: Reply to Artiplanto - No, you did NOT reply. I contacted you twice, via email and via contact form on your website. I did not receive any answer from you, hence this review. And yes, I checked my spam folder too. I will edit this review once the issue has been resolved.

Received two hanging artificial plants today, very disappointed with the quality of the items. Very disappointed that the items are not to the standard of the photo as described. Plastic stems are unfinished cheap plastic. Described as 3foot hanging, photo suggests many hanging branches, but item only has two. Same quality as a pound shop plant, but website claims quality and suggests upmarket, customer services refused to reimburse postage back to Germany for a full refund. Bad resolution service and was told they look fine. They are not as seen in advertised photos. Will not use them again.
Update to their response…. The item sent is nothing like the photo,not even close. upon investigating further today, there was more faulty parts that means it’s more unusable. Some leaves are cut to a different shape to the advertised plant, looks like a manufacturer fault, and leaves stuck on to the side of the petiole. Just stuck on without care sideways, unrealistic. very much so. If there was opportunity to upload photos here, I would. Please contact me if anyone would like proof. Again, I stress the unhelpful resolution staff, yes, a refund was offered, but already spent £14 for items to be delivered. I shouldn’t have to pay for postage back to Germany for an item that is not as described, and of such insufficient quality.

I am a bit disappointed with the plant - it’s so lifeless and not what I was expecting at all

Happy with the packaging and delivery. The plants themselves are not great and certainly not to the standard I would expect for the price - I buy a lot of fake plants and these are definitely not up to scratch. The artificial snake plant is ok, especially from a distance where it looks good but still pricey for the quality - I don’t think it’s worth £65. The calathea plant is terrible - I can’t find anything good to say about it and not worth £12.99 let alone £29.99. I’m very disappointed

Placed an order 1 week ago from Canada site. got confirmation email but no updates or tracking information. No response when trying to find out what the status is.. just in limbo. Their site says shipped in 3 to 5 days.. so that’s not exactly true haha

This was my fist time ordering artificial plant from Artiplanto. I can say I am very pleased with my purchase. Very good quality and looks realistic.

Great plant - looks so real!

A lovely plant. Easy to order and they kept in touch re delivery. Plant was well packaged. I had to be brave when moving the branches into position but instructions were great and told me not to be afraid of using force!

Item as is same as seen on picture. Item was cracked on delivery but I reached out to the customer service and they replied within minutes. And they sorted it out for me. Thank you Artiplanto.eu

Quick delivery even over Christmas and fabulous 6ft olive tree delighted.

I am pleased to inform you that Artiplanto has approved my purchase and has kindly agreed to refund my card. Throughout this process, I had the opportunity to correspond with Megan via email, who demonstrated exceptional professionalism and provided outstanding service.