I purchased a 5 foot tall plant. The shipping box was about 5 inches too short so the tallest large leaf was be Not twice in the packaging to fit. As a result, the laminated leaf was separated and... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The below review is from Feb 13, 2026 for an order I placed with Artplanto on November 12,2025. It’s been almost ONE YEAR &I I still have NOT received my order OR the refund I’ve requested severa... Vis mer
Poor plant quality, looks very cheap, ZERO customer service. I have sent 2 emails with no response, their phone number does not work, their chat bot sends me to their email and phone number. Extremely... Vis mer
Terrible. Paid for an order in full with expected shipping 3 weeks later. Was never informed that shipping was pushed to almost 2 months after that date so cannot meet a furniture installation deadlin... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
artificial plants and home decor
Kontaktopplysninger
Canada
- artiplanto.com
1,4
Dårlig
289 anmeldelser
Ingen tidligere historie av å be om anmeldelser
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Svar fra artiplanto.eu
Thank you for your kind words!! Let us know if we can be of any assistance in the future!
Svar fra artiplanto.eu
Thank you for your kind words!! Let us know if we can be of any assistance in the future!
Avoid this company!
Avoid this company!
I ordered a faux tree from them on Feb. 27. I’m now being told it won’t arrive until May at the earliest. A couple of weeks after I ordered it, I started following up with them over email about when I would be receiving it. Every time they told me there were delays on their end and it would be another 1-2 weeks. Every 1-2 weeks I followed up and every time I was told 1-2 more weeks.
Then on April 16 I finally got an email from them saying the shipment was on it’s way. I was hopeful. But when I still never received it I clicked the FedEx tracking link to find our the order was never shipped, they had just created a label (although the email from Artiplanto announces it very clearly that the “shipment is on the way”).
Eight days after no change in status from the shipping label being created, I called their customer service. That person not only confirmed that the order never shipped but that they hadn’t even yet received it from their supplier in China. So they didn’t even have the product but still sent me an email pretending it had shipped. I was told to wait “another 1-2 weeks” (now that is first half of May). Save yourself the frustration and use another company. Unclear if they’ll ever actually send the order. They don’t seem to care at all about their customer experience.
24. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra artiplanto.eu
This is not an excuse just an explanation.
We are truly sorry for the inconvenience. Supply chain issues are still very present in this market. Truth be told the container with your plant would arrive on the 29th and from there we would have shipped it, within 1 day. We apologize for the inconvenience. Have a wonderful day
Do not order if in the UK
I made an order to the UK and wasn't aware taxes would apply, they were added on the final step of the checkout which I hadn't seen until payment had been made.
I tried to cancel the order but it was too late as the order has been shipped. I was then told to simply refuse the order at my door for the item to be returned. They failed to mention I would pay over £50 in taxes and handling fees which they wouldn't refund.
Do not order from the UK!
1. mars 2023
Svar fra artiplanto.eu
Hello, we are sorry you feel that way. Duties and taxes are clearly broken down at the checkout.. We have our policy in place since shipping to the UK is now very costly unfortunately due to Brexit.
Cheap, Plastic and really FAKE!
Cheap, plastic, fake rip offs!
Really un happy with the purchase definitely not worth the money paid! If from the UK they will not refund and when pressed they will, as long as you pay for shipping back to Germany! Then when I looked into it no courier would take it as the length is too long and even if it was half the size it would cost over £70 to send back! AVOID IF YOU ARE UK BASED!
Poor customer service and poor quality!
18. mars 2023
Svar fra artiplanto.eu
Hello! Thanks for your review! Our return policy for UK customers is very clearly listed on our website. We made an exception if you ship the item back. Take care!
Easy website to navigate and easy…
Easy website to navigate and easy purchase process. Quick delivery with great communication.
Great plant 👍
21. mars 2023
Svar fra artiplanto.eu
Thank you for your kind words!! Let us know if we can be of any assistance in the future!
Shocking
Shocking! Nothing like the picture at all. Cheap crap, waste of money. Very disappointed & long wait.
3. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra artiplanto.eu
Hi Nicola, Thanks for your review. We cannot locate your order, but we have not heard from you regarding this matter, so we are disappointed we did not get the chance to make things right. Please contact us service@artiplanto.com and we will do our best to assist you!
Svar fra artiplanto.eu
Thank you for your kind words!! Let us know if we can be of any assistance in the future!
Svar fra artiplanto.eu
Thank you for your kind words!! Let us know if we can be of any assistance in the future!
I am not happy with the product and…
I am not happy with the product and want to return it. sorry
24. februar 2023
Svar fra artiplanto.eu
Hello, we made an exception to the policy and you are returning the order for a refund. We would really appreciate if you update this review. Thank you!
Beautiful Plants
Second purchase from Artiplanto, another absolute showstopper.
Makes our living room complete!
19. februar 2023
Svar fra artiplanto.eu
Thank you for your kind words!! Let us know if we can be of any assistance in the future!
Svar fra artiplanto.eu
Thank you for your kind words!! Let us know if we can be of any assistance in the future!
Brilliant website …
Brilliant website …. Seamless ordering and quick delivery. LOVE my new olive tree … will definitly be ordering again .
20. januar 2023
Svar fra artiplanto.eu
Thank you for your kind words!! Let us know if we can be of any assistance in the future!
I thought the quality would have been a…
I thought the quality would have been a lot better for the price.
20. januar 2023
Svar fra artiplanto.eu
Hello there, thanks for your review. We have not heard from you regarding your concerns and would like to have the chance to make it right. Please email us service@artiplanto.com and we will be happy to assist you!
Customer service was excellent and the…
Customer service was excellent and the plants look really good and realistic but both arrived damaged, which was disappointing. It would have 5 stars if there wasn’t the damage
25. januar 2023
Svar fra artiplanto.eu
Hello Michelle, Thank you for your review. We offered you a combination of 50% for the two damaged plants which you accepted. We hope we solved this issue for you in a satisfactory way. Enjoy the rest of your day!
Svar fra artiplanto.eu
Thank you for your kind words!! Let us know if we can be of any assistance in the future!
Beautiful plant, so realistic
Great service, very quick delivery and my plant is beautiful. Will definitely use artiplanto again.
5. januar 2023
Svar fra artiplanto.eu
Thank you for your kind words!! Let us know if we can be of any assistance in the future!
Svar fra artiplanto.eu
Thank you for your kind words!! Let us know if we can be of any assistance in the future!
The perfect olive tree for any room
Absolutely delighted with my olive tree. It looks quite real and is exactly the correct size for the dining room. The bamboo planter finishes off the wonderful Mediterranean look.
The customer service was very professional and very helpful. I will definitely shop with this company again.
28. desember 2022
Svar fra artiplanto.eu
Thank you for your kind words!! Let us know if we can be of any assistance in the future!
incorrect dimensions
We purchased an 8x10 rug from Artiplanto. The rug was off by half a foot on both sides. Emailed them to complain about the problem to which they said this is due to "hand made variation" (unacceptable excuse to be off by that much regardless of handmade or not). Asked for a new rug which they replaced and was still off by the same amount. It is clear they are undercutting clients. Will never recommend.
Note: a couple of correction to the response the company provided
They say it is rounded to the nearest foot - 7feet and 5 inches is closer to 7ft not 8ft (basic math per the sites logic)
- they offered to refund provided we pay shipping costs for a product they consistently make mistakes on
20. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra artiplanto.eu
Hello, thanks for your review! As explained, the rugs are handmade and rounded to the nearest foot. This is listed as a disclaimer on the webpage of every rug we sell. We did mention that an exchange would probably be the same, however you wanted to proceed. We also offered you a refund if you shipped the item back, as an exception to our policy. We never received a reply. Have a good day!
-there was no mistake it is clearly stated on the website
-7.5ft is actually right in the middle, it is not closer to 7 or 8!
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