Ardennes-étape Anmeldelser 13

We have been booking already several years holiday homes through Ardennes Etape. Fair prices and never any issues.
Once we had to cancel our booking due to sickness and this got handled without any issue through the insurance.

I've booked many holidays for family and friends over the years in several countries, and Ardennes-étape consistently have the highest quality houses and best customer service of all.

So much so that we try to spend a week in the Ardennes every year, as it's a guarantee of a fantastic holiday.

A Belgian agency offering a wide range of holiday homes in the Ardennes for all sizes and budgets. The large holiday home we rented from them - Chateau de Winerotte - for one week was superb

We found a great rental. The price / quality was outstanding.

4eme experience ardenne etape don't la derniere a beverce
Que du bonfeur tout etait top prophetess equipment
Deja reserve pour l annee prochaine
Ardenne etape a conseille

Good pricing all around and easy enough to use, displaying lots of information; my only gripe is that we can't ask people questions before booking and that's a big bummer.

The houseboat Tabor 67 was just incredible, it has been perfectly renovated offering all the confort you need. 620 m² ! Great bedrooms, bathrooms, the living room is fabulous. Not to speak about the deck where you have the 10mx3m heated swimming pool, lovely chairs and a great dining place with bbq. All around, ducks, cormoran and a lot of other birds, so quiet. The region offers many opportunities for walking and biking. We loved it. Must do, the "Promenade des anciennes écluses", so bucolic.

my reply to Ardennes-Etape
you can check the website if you don't believe me you enter your desired date and they will adjust it to what they can provide (profit is priority)
usually, when you enter your date it provides you with the selected date and I double-checked but the problem was that it was the same dates but in different weeks so I didn't notice the change in weeks
after sending several emails and spending hours on the calling center they actually were very friendly and she even had mercy on me but she couldn't really help me
after a week I received a response stating that the deposit will be refunded and the rest will be on a voucher
and here I am pissed off after mistakenly finding this website I regret the bitter moment and I advise everyone to stay away from them
because if you will encounter a problem only a calling center will listen to your problems and not be able to help you and the company will keep the money and refund you only with a voucher and if you don't live in Belgium like me it's literally worthless

What a great company with an amazing selection of great properties for rent across the Ardennes. We have used them on several occasions now and have always had a great experience from from the initial searching and booking process through to the actual stay. 1st class service

Me and my girlfriend wanted to go to the Spa F1 Grand Prix in August and struggled to get a hotel near the circuit. So we looked at these holiday cottages advertised in Ardennes Etapes to see if anything was available. To our luck we found a small cottage just outside Stavelot, approx one hour walk from the circuit.....result.....or so we thought! We looked through every word of the advert to find the address but it stated the exact address is only given on full payment, the advert only said it was 5km away from stavelot. Anyway to avoid losing the cottage for the time needed we booked and paid the full amount , the address was then given which listed the cottage in Beaumont , miles away to the south east, no where near Stavelot. In fact it was even further away from Spa - 13km- making it impossible to walk there. We immediatley emailed Ardennes Etape to inform them of the issue and that we wanted a refund to find some where else. This is where the troubles began, their customer services rep , stated their advert was not misleading (it was) and the location was clear (it wasn't). after numerous emails they did offer us a refund BUT with a 30% admin charge , which was clearly stated on the terms and conditions. So we lost around £100 for an unclear advert- imagine some one advertising something in the UK and it's not quite right, it's misleading I may even go as far to call it a scam when they take £100 of my money and refuse to give it back. Further emails got nowhere with their customer services - they were very stubborn and rude with her responses stating that that we should have taken time to read the advert, they even included screen shots of the advert in their response, where they had circled key words within , in the most demeaning way, to try and defend themselves. Our point was simple- the moment we found the address was not as we thought following payment, we raised it to their attention and they did nothing. Or maybe this was their intention to get some revenue from a cottage in the middle of nowhere. Now we're not going to Belgium, were not going to Spa F1 and by the looks of things were not going to see that £100 they swindled from us again. 100% miserable from using and booking through Ardennes Etape....avoid this company at all costs!

We booked a week at a self-catered gite-type place in the Belgian Ardennes, near Spa, in August 2013. Ardennes-Etape offered a good selection of places; booking was straightforward; we could communicate in English; and the value was good too. An added bonus was the book of discounts that we received on arrival - we used a number of them to visit places or do events, and were pleased with the savings. The only tricky bit was making sure we had our BIK/Iban bank numbers, as they are not data we normally use in the UK. And having to pay a damage deposit in cash on arrival, plus having to wait until several days after we returned for electronic refund of it, was a faff. But overall we were very pleased.

Friendly people and nice surroundings