I phoned the company with a query/order and talked to a very knowledgeable fella who gave me some good advice and he even knew, off the top of his head - the part numbers of the items that I needed…….... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The website is a bit difficult to navigate, I needed a rear fire lining stone for my log burner as they seem to crack every year and need replacing. Thankfully, I knew the exact product number I nee... Vis mer
Spoke to Hayley Walker who was super helpful. I didn’t even know what model my fire was as we have just moved home and the fire was already in. Hayley asked to send some photos and responded very prom... Vis mer
We had our Arada Hamlet 5kW stove fitted by a local fitter here in Preston (Jim Beeseley); it's been superb/faultless and kicks out a lot of heat when required! We use a mix of hornbeam, ash & bi... Vis mer
Informasjon om virksomheten
- Peisbygger
- også i
- Deleforhandler
Skrevet av virksomheten
We design and manufacture wood burning, solid smokeless fuel. bioethanol and gas stoves from our base in Axminster, Devon UK. We're focused on producing the most desirable, efficient and low emission heating appliances via our UK retailer network and abroad. We also sell a wide-range of spares and accessories to support owners with older Villager, Aarrow or Stratford branded stoves.
Kontaktopplysninger
The Fireworks, Weycroft Avenue, Axminster, Devon, EX13 5HU, Axminster, Storbritannia
- 01297 632050
- info@aradastoves.com
- aradastoves.com
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
A very prompt service and well packed
A very prompt service and well packed
Was replacing a Hamlet solution 5 throat box to my stove which was in poor condition after only 3 years.
Quick delivery
A1 service,
Easy to navigate website, so spares ordered easily. Kept updated on despatch and delivery. 10/10.
Just the items I was looking for
Just the items I was looking for, info on the website made it easy for me to sure it was for the model of stove I had. Will be back to buy more bits
great packing-safe and on time
Avoid Arada gas stove. Not build to last.
I have Been trying to get the fire sorted since September. The fire cost almost £2k, 18 months ago and already it is the 2nd major part to go on it. Being told it was not covered under the lifetime guarantee was devastating. Almost £600 for the new part is criminal. When you rely on heat to aid your mobility when you are disabled is crucial. Arada would not deal with us and told us go back to where we purchased it. We have been emailing the supplier, they have then had to email Arada each time with each question or quote, 12 emails in all over a 4 month period. Still not sorted so my gas fitter found the part on their website and purchased it on our behalf. Would never buy this make again or from this supplier and we are praying we get more than 18 months use out of these substandard parts.
Excellent service for required spare parts
This excellent company provided a throatplate for my 15 year old Hamlet wood burning stove. I ordered two spare parts which were well packed and delivered swiftly by a reputable courier.
Great Service
Great Service, parts ordered and delivered safely, promptly and on time as promised.
Extremely quick and efficient service.
Very prompt response to enquiry
Very prompt response to enquiry, for product specifications, order placed same afternoon, delivery received in 28 hours, excellent.
Bad fit. Despite being told the rope door kit…
Despite being told the rope door kit was the correct part for my wood burner and being very careful to follow installation instructions, it does not seal the door and the glass is sooting up
Customer service was good
Customer service was good - pricing however was quite steep for a single piece of glass!
Good product..delivered quickly
Incredibly good customer service
Incredibly good customer service, and product arrived quickly and well packaged. After sales was brilliant with advice on fitting a new liner brick. They really went over and above to help me. Customer service the way it should be, and now i wont go anywhere else.
first class service
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.








