Apodo Anmeldelser 

very dangerous customer service. I strongly advice customers to use professional sites. Opodo doesn't care about customers at all. And very arrogant people working there. Definitely to avoid

Just received this month statements of my two credit cards , it shows evidence that Apodo has over-charged me a lot ( 535.76+339.2+24.7+677.98 - 922.76 - 339.2 = $654.88 ). I was quoted with a total cost of £922.76 from Apodo website when I booked my flights and accommodation. First, my booking was confirmed immediately after I paid the £922.76 with one of my credit card. Next day I was informed by email that my payments failed (I found from my monthly statement, it is not, they have actually charged me!), even though I don't believe it but I agree to use another credit card to repay. And then I had been waiting for a long time without confirmation of my second payment, so I phoned them I was told I was over-charged £339.2 and they agreed to refund it. And then I was emailed a confirmation letter - which told everything is confirmed. However, when I decided to check in my departure flight I was told the departure booking didn't exist ! I don't know what's going on and had to rebook my departure flight with an extra of £677.98. Now everything is clear - they either made a big mistake due to the incompetence of their staff or simply trying to steal my money. The former is more likely, but so far I've NOT been contacted by anyone in Opodo after I made a formal complaint several days ago.

Flyselskab aflyser flyafgang - Wien-København, Men refundere IKKE beløb for 8 flybilletter- OG DER ER GÅET 3 MÅNEDER...

Opodo / Travellink / Vueling / Level operated by Anisec – HVEM HAR VORES PENGE!

Nedenstående mail fra Opodo:

”Hej Helle
Tak for din e-mail.

Dit bookingnummer hos Opodo: 4166673353

Vi bekræfter modtagelse af dine bookingoplysninger og kan oplyse, at den aktuelle refusion er
under behandling hos Anisec.

Vueling har bedt os fremsende dine dokumenter med henblik på godkendelse af refusionen. Sådanne refusioner gennemgås og returneres normalt til os inden for tre måneder. Vi vil gerne forsikre dig om, at Opodo gør en stor indsats for at reducere behandlingstiden.

Med venlig hilsen
Kundeserviceteamet hos Opodo”

Hvad kan vi forvente?

I had booked a flight for 7 people to turkey from wales for a family holiday. I was surprised and disappointed to find out that Apodo could not confirm the flight details and then when I asked if I could have my money back in order to re-book i was told that this money was being frozen for up to 10 days. This has completely ruined our family holiday as we are unable to re-book and unable to cancel our reservations. the customer service we then received added insult to injury as the adviser we spoke to was unsympathetic and unhelpful. we were told nothing can be done. They are happy to take your money and claim the interest off it but wont return it as quickly as the snatch it up.

Don’t trust these Bandits
I booked business class flights ( Delta ) £1000 but can not fly due to medical issue.
Apodo says no refund policy.
I shall never use them again
You shouldn’t either

July 9 I booked return flights between Singapore and Kuala Lumpur, including a suggested hotel on the Adopo website.. The hotel deal was at [Bejaya] Times Square Hotel in down town KL. I was charged the agency fee of £25, for the transaction, despite the fact that my return flight was never confirmed. The hotel Apodo suggested to my family [wife and 4 yr old daughter] and myself turned out to be a w*h*o*r*e house and a dump. The "hotel" is run from a room; which resembles a sweat shop [people sleeping amongst their office furniture}. The two Bangladeshi nationals [that is responsible for the upkeep of the "hotel"] were desperate to acquire cash for all shorts of deposits. Each room has only one key and access card. The room itself was cheaply furnished and smell odd. Needless to say we opted not to stay. Which was a bit of an irritation since we arrived at the hotel around 11pm. Our return flight on Jetstar that never materialised, I had to replace with another airline, at higher expense than the original Adopo package- which defies the purpose of Adopo. The whole idea was cheap flights and reasonable hotel. Apopo obviously have no duty of care. They put on a dangerous path and then leave you to fend for yourself. I would hate think the trauma my family would have had to endure is we didn't have the means to change hotels.

Per la prima volta ho prenotato con Opodo. Alla scelta del volo, si è presentata una schermata indicante ricerca continua, che per oltre due minuti non ha accennato a concludere l'operazione. Un pop up richiedeva di procedere, pena la perdita di priorità. Nella situazione di stallo ho chiamato l'assistenza telefonica di Opodo. L'operatore, cui ho spiegato la situazione, mi ha chiesto nome e particolari del volo, ha controllato e mi ha informato che il sistema era bloccato perché il volo non era più disponibile al prezzo indicato dalla ricerca (117 euro), bensì ad un valore del 50% più alto. Mi ha suggerito quindi di fare un abbonamento a eDreams del valore di oltre 150 euro, sarebbe stato ammortizzabile grazie agli sconti che mi avrebbe garantito sulle tariffe, visto che mi capita di volare 3-4 volte l'anno. Nel corso della telefonata, ho provato a riprendere la prenotazione al computer da un passo precedente a quello di stallo ed il sistema si è sbloccato e mi permesso di procedere fino al pagamento. Ho informato di ciò l'operatore, il quale mi ha detto non era possibile e che il sistema si sarebbe sicuramente bloccato di nuovo ed ha insistito perché seguissi il suo consiglio. L'ho salutato ed ho preferito proseguire nella mia prenotazione online. Che ho completato con successo al costo indicato inizialmente.
Vorrei segnalare la scarsa professionalità dell'operatore e soprattutto il fatto che al termine della telefonata mi sono visto segnalare dalla mia banca un prelievo da parte di Opodo di euro 1,60 sulla mia carta di credito. Al di là della cifra, non capisco come Opodo abbia potuto effettuare un prelievo di cui non sono stato preventivamente informato e che quindi NON HO AUTORIZZATO.

smooth and good customer services excellent people

Apodo - (please do not truest) This company, it doesn't exist and if you try and communicate. They will never bother - please see other reviews few twitter before accessing their website. Money rip off. I would have given them less than a star but there is no option for that!