APM Telescopes Anmeldelser 

They used Illegal threats to coerce or intimidate their customers.

I ordered a pair of binoculars for my husband's Christmas gift on December 4, 2025, with the understanding that they were not expected to arrive until early February 2026. I never received the pair that I ordered.

In late February, I reached out to request an update. I was referred to an email they claimed they sent me on 2/6 (they never actually sent me an email on 2/6, so thankfully they provided an attachment with the message). The email stated that, due to the surprise Chinese New Year, orders were being delayed until late March. Fine, I understood.

Then, in mid-April, after receiving no further updates, I reached out again. This time, I was told the delay was due to the war in Iran and that delivery was being pushed to early May. Fine, I understood that as well.

On June 26, after once again receiving no updates, I contacted them again. The response was still that the war in Iran was causing delays and that they had no idea when they might receive the order. Again, I understand that if this is truly the reason for the delay, it may be outside of their control.

However, at this point, the order was more than five months past the original expected delivery date. I was done waiting and requested to cancel the order and receive a refund. I was not angry; I had simply reached my limit after months of delays.

That is when I was told that because I am not an EU citizen, I do not have the RIGHT to cancel my order. I'm sorry, what? I don't have the right to cancel? You have failed to complete your end of a transaction within a reasonable timeframe, and you are refusing to refund my money?

They offered to send a different pair of binoculars that they had in stock at the same price as an alternative. However, they were not the pair my husband wanted, and they were not CF, which is the feature he specifically prefers. But what choice did I have? They refused to refund my money, and being located in the United States, I have very limited options to hold them accountable.

There is no chance that we will ever order from them again or recommend them to anyone else. And neither should you.

Das bestellte Teleskop war mit einer Lieferzeit von 1-4 Tagen angegeben, dieser Termin wurde jedoch mehrfach verschoben. Die daraufhin erfolgte Stornierung wurde, trotz formrichtiger Übermittlung, nicht akzeptiert und das Teleskop 6 Wochen später trotz wiederholter, schriftlicher Aufforderung nicht zu versenden, mit Verweis auf den Widerruf, versandt.

I ordered binoculars from APM on November 2025 with an expected delivery date of February 2026.

Since then, I have been given a succession of explanations for the delay: production issues in China, Chinese New Year delays, Middle East freight disruptions, shipping route problems and, most recently, container logistics issues. Every time the previous deadline passed, a new explanation followed after requesting further information (they never proactively message you unless you message them first).

APM informed me that the binoculars were being supplied directly from the manufacturer in China through a logistics provider rather than being shipped from available stock. Despite months of delays affecting existing orders, the product continues to be offered for sale on their website which is incredibly misleading and what happened to me will happen to anyone who orders.

After waiting more than six months beyond the original delivery estimate, I repeatedly requested a refund. Instead of returning my money, I was told to wait longer while new explanations for the delay continued to emerge. As of June 2026, I have neither received the binoculars nor my money back, leaving me without either the product or a considerable amount of money for more than six months.

The latest position is that they first need to determine whether they can even locate my package once a container arrives in Europe and no evidence has been provided that the order is even being shipped or in a container anywhere.

It feels like they've lied to me on multiple occasions and that they are taking advantage of unwitting customers. I have already reported them via the ECC and will take further action against them; if you have been a victim I encourage you to do so as well as this is completely unacceptable. If you look at their Google Maps reviews I am not the only victim; they are literally misleading customers on many products.

Seit Juli 2025 warte ich vergeblich auf ein im März 2025 in Vorkasse bezahltes Großfernglas. Nachdem ich Ende August 2025 nachgefragt habe, wann das Fernglas endlich kommt und auf September vertröstet wurde, dann aber nichts geschah, wurde ich (auf meine erneute Anfrage im Dezember) auf das zweite Quartal 2026 mit den Hinweis vertröstet, dass nur eine voraussichtliche Lieferzeit angegeben wurde, mein Fernglas gerade in China zusammengesetzt wird und mein Geld dafür schon an die Chinesen ging.
Update: Auch die letzte Frist (30.06.2026) ist nicht eingehalten worden, die Rechtsanwältin ist eingeschaltet, der Kaufvertrag wird nochmals widerrufen.
Wer bei dieser Firma in Vorkasse bestellt und gerne Monate evtl. Jahre auf seine Ware warten möchte ist selber schuld.

I've bought astronomy equipment from APM on a number of occasions, and always found their service to be extremely fast and efficient.

They reply to enquiries within an hour or so, and their shipments typically arrive to Denmark in about 72 hours.

On one occasion they sent me the wrong adapter, but immediately rectified their mistake by mailing me the correct one that same afternoon, no questions asked, and I was observing again within 48 hours. Very commendable!

They have also been very good at sourcing items that aren't in their inventory, and charging a fair price. More than once I've asked them to order a part for me 'off the menu' and they've been more than willing to exercise their supplier network to fulfil my order.

APM has also been somewhat flexible when it comes to offering small discounts or free shipping.

If I have any (very minor) reservations; it's that over email they're not necessarily the *most* friendly people to deal with (perhaps one might say 'very German!') but this could also just be an English language barrier. Absolutely nothing that detracts from the material efficiency of their service.

I highly recommend APM as a fast and dependable supplier of Astronomy equipment, and they have secured my loyalty with their honesty and efficiency.