API Alarm Anmeldelser 

I’ve had a very frustrating experience with API Alarm since my original security service with Bell was transferred to them.
When I originally signed my contract with Bell, my monthly payment was $57 including taxes, and my contract runs until 2027. After API took over, I experienced repeated billing issues and a very difficult time getting anyone to actually help me resolve them. I eventually had to cancel my credit card because I could not get the billing situation properly addressed. Four payments accumulated, and no one contacted me to try to resolve the issue.
On top of the billing problems, I have had numerous issues with the actual security system. The panic button stopped working, the control panel gives incorrect weather alerts, the camera feed constantly loses signal, and I have poor connectivity when I am working in the back of my business. I also needed to reposition the existing cameras and wanted to add or replace one with an exterior camera.
Finally, Benjamin contacted me, and I want to be fair: he was extremely friendly and helpful on the phone. He offered to provide a camera, replace the panic button, bring the account up to date, and send a technician to address the problems. After all the difficulty I had experienced trying to get help, I genuinely thought, “Finally, someone is actually taking care of this.”
He then sent me documents to sign while we were on the phone. Before signing, I noticed that the monthly payment listed was $69 before taxes, whereas my current payment is $57 taxes included.
I told him I needed to review everything carefully before signing. When I actually read the documents, I discovered that I was being asked to sign an entirely new 60-month contract, even though my existing contract does not end until 2027.
I contacted him about these two issues. His response was essentially that API is not Bell, so they could not honor my existing $57 price or the original package.
So what initially sounded like a straightforward solution — replacing a faulty panic button, adding a camera, repositioning the existing cameras and sending a technician to finally fix the problems — turned into an offer that would increase my monthly cost from $57 including taxes to $69 plus taxes, while locking me into another five-year contract.
And now, after all of these problems, I’m being told that a technician cannot simply come and assess what is wrong with the system without charging me for the visit.
This is exactly what I expect from a security company: if the equipment is not working properly, I expect technical support to actually help diagnose and resolve the problem — not create another contract and charge me just to come look at an existing system.
I absolutely do not recommend API Alarm. My experience with their billing, customer service and technical support has been extremely disappointing. The fact that it took this long to finally get someone to contact me, only to discover that the proposed “solution” involved a higher price and a new five-year contract, was incredibly frustrating.
I’m glad I read everything before signing.
If you are considering API Alarm, read every document carefully and do not assume that a service call, replacement equipment or an “upgrade” is simply part of fixing your existing service. Check the price, whether taxes are included, and especially the length of the contract before signing anything.

I wish I could have put 0 stars. I cancelled my plan and for the next 4 months this company kept billing me. I have tried to contact and leave messages with no luck. I will never recommend this company to anyone ever!!!

After 6 months of finally getting a hold of someone to cancel, she said after my final bill I would not owe anything further. I paid my final bill and asked for an email confirming I paid and have a zero balance. I got that email thank god. Two months go by and I get this bill for $1,500 and then saying I breached a contract. I asked for that said contract but they said they don’t have one. This company is ridiculous and corrupt. I get emails weekly to pay that balance and I continue to ask for the contract and they never reply. People need to stay FAR FAR AWAY from this company. I feel like this will be a long fight to avoid this from ruining my credit but that’s why I keep emailing to keep that paper trail.

One hour on hold to get through to them. My appointment was set for 8 to 12 in the morning. It’s 3 o’clock. No one is here and they don’t answer the phone. I will be leaving them shortly.

worst experience with any company ever. been trying to solve a case for 6 months and a half since I have been transfered from bell. please stay as far away as possible from this company for your own good. everything is absolute garbage.

Worst customer service ever!!!! Took 1.5 months to get a service tech out. Spoke with 16 DIFFERENT agents trying to resolve the issue. I chased for help, not once received a call back. Your issue just gets passed down from one agent to the next. I’d rather crap in my hands and clap than renew my contract with API.

Our system has not functioned properly since API took over from Bell in October. After ten months of ongoing service issues, unreturned calls and repeated promises from technicians who failed to return, we finally cancelled our plan out of sheer frustration.

API is now demanding a $1,500 cancellation fee for a contract involving a system that has not worked properly for a single day. To make matters worse, we have repeatedly requested that our concerns be escalated to management, yet no manager has ever returned our calls.

We have now been advised that this disputed charge may be sent to collections. Once again, we are waiting for a promised call from a manager, although our past experience gives us little confidence that anyone will follow up.

The lack of reliable service, accountability and basic customer care has been completely unacceptable. We are requesting that the $1,500 cancellation charge be withdrawn immediately and that a manager contact us directly to resolve this matter before any collection action is taken.

worst company ever, they will actually rob you once they have access to your account then nobody is a able to help you. that if anyone answers the phone. they are a bunch of liars. they will promise so many things a lie to get you to sign. then oups... I never said that and cant prove with recording please run they are the worst company EVER! zero customer service, zero help, and shitty service.

Awful awful awful to deal with. Or not deal with. I could not get a hold of anyone for months to come fix an issue with my panel. They were a nightmare.

The absolute worse company on the planet. And from all the online reveiws from reddit, trustpilot and google... I'm not the only one who feels this way. Currently fighting with them through the BBB. I encourage everyone having issues cancelling this service to complain with the BBB. At least they are held accountable for their non-existant customer service.

On hold for over 90 minutes.
My work also has API. Someone tripped the alarm. Took over an hour for cops to come.
Absolute waste of time and money.
Wanted to charge me $125 for a tech to rehook up the smoke alarm. Their system broke but they want me to pay.
AVOID AT ALL COSTS

I am in the middle of some life changes and I have been asking API to cancel my account, which is not in a contract. It is always the run around. You call. No one answers. You leave a message. No one calls back. You call again. You sit on hold and no one ever answers. You email, no one responds. This repeats a few times, then you recieve an email saying they would like to talk to you to see if there's anything they can do for you to better your experience. Replied. No response weeks later. Today, total run around again. Another hour waiting on hold etc. Now there's hundreds of dollars worth of charges on the account that I will not be paying. Not a reliable, responsible company. Be careful who you choose to monitor your home. Unsettling forsure. Time for a class action lawsuit. Legally, you have to respond to my cancelation within 24 hours. My total bill is now just under $500.

Even though there were a few problems with the original upgrade, API corrected and made good. The service personnel were great, courteous and very friendly. I am a long-time customer and have no complaints. based on my experience to date, I recommend API.

Worst alarm company I have dealt with in 30 years.
We have had two false alarms in the past couple of months both remain unexplained by the alarm company. On Saturday a motion detector was triggered in the basement, instead of having someone contact us through the front panel as Bell and Alarmforce always did we received a text twenty minutes after the alarm was triggered asking us to send our code word. The panel does not work as we have been asked to reset several times, any attempts at the interaction through the panel results in static. Today on a sunny day in Montreal, the panel forecasts for snow and registers a temperature of -18.
I contacted them about cancelling and they stated I owe the balance of a contract which ends on July 1st, 2028. I never signed anything with this shoddy company and don't intend to pay. I will seek legal counsel. Check the almost 1300 complaints registered in the past three years with the Better Business Bureau and the issues in Manitoba with systems that did not work in 2025 for further evidence.

Please be aware of this company. I have tried to cancel my account today. They refuse to cancel the account immediately. I advised them I have a tech from another company here waiting to set up my system ( that I own). I will have to pay him for not being able to complete the work. Bell had sold my account to this company. They are very rude especially the manager Britney. Security is important. When a customer is requiring full cancellation of the equipment they own , API should respect it and cancel the account. Please be very careful with this company. There are many reputable alarm companies in Canada. This company is very difficult to deal with.

I had an account with Bell Bell sold it to another company that company sold it to API I unplugged my security system and nobody called me to see if I was okay nobody called me to see if my house was being burglarized the company is a scam they keep sending me bills and they're getting nothing scam scam scam

Worstcustomer service, terrible company to deal with. Stay away!

I have called API 3-4 times about syncing my new door lock to the panel - they gave me a code to access the panel - it didn't work and then they said I needed a technician to come to the house - I asked to speak to a manager but of course I got the run around and still no call - today the technician showed up and API gave me the wrong code to get into the panel - hence why it didn't work - now I have called back to have this charge removed and of course I waited another 30-40 minutes to speak to someone - once I got speaking to a person they transferred me to technical support who told me they could not help me and that I would have to call back and speak to customer service - so once again I called and was told that nothing could be done until the charge showed up on my invoice - this is a real gong show - I had no issues with MTS Home at all and once API took over many glitches to the panel especially saying -30 with snow and yet it was plus 30 with sun - I am starting to wonder how secure my home really is - I also responded to their emails and all I got was a message that someone would respond within 24-72 hours and it has been over 2 weeks - by the way the technician was great and extremely helpful

If you needed another reason to avoid this company then this is it. If you haven't been convinced by the other bad reviews then here is another. I have never received such deplorable service from any company. Not just an Alarm Company, but ANY COMPANY! We had issues with the sensors and system not working properly at some of our business locations with API/Fluent alarms installed in them. We tried for months to get service calls done to repair the issues. I probably spent between 6-8 hours on the phone trying to book service calls. Always excuses and a shockingly poor knowledge of their own systems and procedures. During this time we had 2 separate locations get broken into and the Alarms failed to go off at both. Front door glass smashed by objects and thief walked right in. No glass break sensors or motion sensors triggered the alarms at all. Mentioned this on many repeat calls to API and Fluent and nobody seemed to care or do anything about it. I eventually had to get a completely separate system installed (Ring Alarms, works great and no contracts!) because I obviously couldn't trust their system anymore. Called and talked to so many people and some said there weren't any contracts on any of the accounts and some said there may be? After about 8 MONTHS of calls and emails I finally talked to someone that seemed to have a clue. He assured me that there would be no future payments due on any of the accounts and admitted that they made mistakes. I have an audio recording of him telling me that there will be no more payments and everything going back to November would be wiped out because of their errors. Couple weeks later I get an email from their accounts payable manager saying there is $1800 owing still because there was term on one of the contracts still. I go through the entire situation with him again and he could care less. Offered me a "goodwill gesture" of taking $800 off the final bill after I emailed him the evidence of his staff telling me lies. I decline his offer and he threatens to take me to collections. These are the type of people you are getting into business with if you agree to their contracts. There are so many better alternatives out there (see my previous comment!). Stay far far away!!

This is the single worst company I’ve ever engaged with. Endless waiting on hold, completely unhelpful support, rude service … do not under any circumstance use this vendor.