Just bought the Fluer knit tank top, it is great quality and I haven't seen something like it before. I feel like it runs a little small but I had sized up just in case and was perfect. Shipping was e... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Bought a dress to wear for my birthday dinner but it seems the sizing runs small. I chose to exchange it for the size up and posted the original dress back over a week ago. I have not received confirm... Vis mer
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Cute, well made clothes with original designs, my package arrive on time. Unfortunately, I need a different size, and returns/exchanges are too costly due to shipping rates since customers are respon... Vis mer
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Ordered a dress for my fiancée on Thursday 22nd May, she was planning on wearing it at a party the next weekend. We were sent someone else's order and told our order wouldn't be sent until we had sen... Vis mer
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Informasjon om virksomheten
- Dameklesbutikk
- også i
- Klesbutikk
Skrevet av virksomheten
WE ARE ANOTHER GIRL - Established in 2020 and designed in Liverpool, our name is derived from a Beatles song because fashion and music go hand-in-hand. We combine nostalgic references with contemporary influences to bring you collections to treasure beyond the season. We’re a design-led womenswear label who make responsible clothing for bold, free–spirited women. Combining our sustainability values with conscious social initiatives we’ve made it our mission to make better choices throughout every step of our journey.
Kontaktopplysninger
Unit 2 Century Buildings Tower Street, L3 4BJ, LIVERPOOL, Storbritannia
- Customer.service@anothergirl.co.uk
- anothergirl.co.uk
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58 anmeldelser
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Svar fra ANOTHER GIRL
Hi Lea,
We’re very sorry to hear that you received the wrong dresses. We understand how disappointing and frustrating this must have been, and we sincerely apologise for the mistake. We have contacted you via email so that we can look into this and work with you directly to resolve the issue as quickly as possible. We want to make sure this is put right for you and that you receive the appropriate resolution.
Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve this with you.
Kind regards,
Erin
Cream horse design cotton cardigan …
Really delighted with the beautiful horse design cream cardigan ,excellent quality and good value ,was looking for a horse design specifically and in cotton ,look forward to wearing this for a special occassion ,Thank You ,will buy again 🥰
29. september 2026
Svar fra ANOTHER GIRL
Hi Lynda,
Thank you for your amazing review! We’re so happy to hear you love your item and the design. We really appreciate your support and can't wait to welcome you back !
Kind regards,
Erin
Svar fra ANOTHER GIRL
Hi Fabi,
Thank you for your lovely review!
We’re delighted to hear you’re happy with your item and that it arrived quickly. We really appreciate your support and hope to see you shopping with us again soon!
Kind regards,
Erin
Svar fra ANOTHER GIRL
Hi Anna,
Thank you so much for your kind review ! We’re thrilled to hear you are pleased with your order. Your feedback means a lot to us and motivates the whole team to keep delivering our best. Thanks again for taking the time to share your thoughts we truly appreciate it!
Kind regards
Erin
I’m a size 10 and I bought a large and…
I’m a size 10 and I bought a large and could barely get it on. If I can’t fit into a large how are larger girls meant to buy from here!! Really wouldn’t recommend- what’s the point in having a brand that only size 4 girls can get into?
27. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra ANOTHER GIRL
Hi Anastasia,
Thank you for your feedback. We're sorry to hear this was your experience. We know how disappointing it is when an item doesn't fit as expected. We appreciate your feedback on the sizing, as it's something we continually review. If you'd like, please contact our customer service team and we'll be happy to help with an exchange, return, or finding a style that may be a better fit.
Kind regards,
Erin
still haven’t received order
still haven’t received order! and nobody from their customer service replies
26. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra ANOTHER GIRL
Hi Georgina,
Thank you for your feedback. We are sorry to hear that your first experience with us has been disappointing. We can see that we responded to your most recent email the same day. However, we were unable to locate any earlier correspondence in our system prior to that message. We are sorry to hear that once your parcel did arrive, that one of the items had arrived faulty. We have requested photos of the issue in our email so we can review this properly and arrange a suitable resolution for you as quickly as possible. Please reply at your convenience, we appreciate your patience and look forward to resolving this for you.
Kind regards,
Erin
Bought a dress to wear for my birthday…
Bought a dress to wear for my birthday dinner but it seems the sizing runs small. I chose to exchange it for the size up and posted the original dress back over a week ago. I have not received confirmation of the exchange despite chasing customer services and sending them my proof of postage so not sure what is happening and the dress is not going to come in time either.
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra ANOTHER GIRL
Hi Natasha,
Thank you for your review—we’re really sorry to hear about your experience, especially with this being for your birthday. We’ve checked your order and can see that your exchange was processed on 18th March. We understand how frustrating it must have been not to receive confirmation or timely updates, and we sincerely apologise for this lack of communication. We truly appreciate your patience and are sorry for the inconvenience caused.
Kind regards,
Erin
Svar fra ANOTHER GIRL
Hi Anna,
Thank you so much for your kind words! 😊
We’re thrilled to hear you found your purchase beautiful and well‑made. Your feedback means a lot to us and motivates the whole team to keep delivering our best. Thanks again for taking the time to share your thoughts — we truly appreciate it!
Kind regards
Erin
My package has been delayed and since…
My package has been delayed and since 8/27 and I have received no updates about my order
26. august 2025
Svar fra ANOTHER GIRL
Hi Peyton,
Thank you for your review. We are truly sorry to hear about the delay with your order and the lack of updates since 8/27. That’s absolutely not the experience we want for our customers. Our team will be reaching out to you directly via email to provide an update and assist further. We appreciate your patience and the opportunity to resolve this for you.
Best regards,
Erin
Lovely dress
Lovely dress, just a bit too tight around the waist, but delivery, order, and near satisfaction all make for a good experience.
13. juni 2025
Svar fra ANOTHER GIRL
Hi Di,
Thank you so much for your kind review! We're thrilled to hear that you had a smooth experience with ordering and delivery, and that you liked the dress overall. Your feedback is really helpful, and we'll be sure to take it into account for future sizing improvements. If you ever need help with exchanges or sizing advice, we're always here to help. We hope to see you again soon!
Warm regards,
Erin
Poor Customer Service
Ordered a dress for my fiancée on Thursday 22nd May, she was planning on wearing it at a party the next weekend. We were sent someone else's order and told our order wouldn't be sent until we had sent pics of the wrong order and posted it back to them. Had to chase three times to get a reply after I had sent the wrong order pics. Finally got a return postage link and had the correct package sent on Thursday 5th June, 14 days after I had placed the initial order.
No apology for wasting our time due to their mistake, and no offer of discount or partial refund. Avoid!!!
27. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra ANOTHER GIRL
Hi Isaac,
We're truly sorry to hear about your recent experience. We understand how frustrating it must have been to receive the wrong order, especially with a special event coming up, and we sincerely apologize for the delay, the communication gaps, and the inconvenience this caused. Your feedback has been shared with our team so we can improve our processes and ensure this doesn’t happen again. Please reach out to our customer service team again—we’d like to make this right with a gesture of goodwill. Apologies again.
Kind regards,
Erin
Svar fra ANOTHER GIRL
Hi Leslie,
Thank you for the great review ! We're so glad you enjoyed our product selection, fast shipping, and pricing. It's always great to hear when our customers are happy with their experience. We hope to see you back again soon!
Best wishes,
Erin
Frais de douane
Comment cela se fait il que je doive payer des frais de douanes en plus de la livraison? Ça n’était indiqué nulle part…
En plus c’est super cher !
28. april 2025
Svar fra ANOTHER GIRL
Hi Lucie,
Thank you for your feedback. We’re sorry to hear that you were surprised by the customs fees. As mentioned on our website, customs duties and import taxes are not covered by us and may be charged by your local authorities upon delivery. These charges vary depending on your country’s regulations and are unfortunately beyond our control. If there’s anything we can do to assist further, please don’t hesitate to reach out to our customer support team.
customer.service@anothergirl.co.uk
Best regards,
Erin
Lovely Dress, but Communication Could Be Better
The dress I ordered is super cute and fits really well! I pre-ordered it, which all seemed to go smoothly at first, but it ended up being shipped after the due date, so it arrived later than expected. I’d even received an email from the pre-order company saying they’d follow up with Another Girl, which made it feel like the order had been forgotten until they were reminded. That’s fine, but still a bit disappointing.
I checked the website around the time it was due, and the dress was available to order, so I’m not quite sure why mine was delayed. If Another Girl had sent a quick email just to say they were working through pre-orders, I probably would’ve given five stars. The lack of communication from them knocked one off.
That said, the dress itself seems well made, it arrived pretty quickly once it was actually shipped (even though the parcel was oddly open when it got to me), and it looks lovely on.
28. april 2025
Svar fra ANOTHER GIRL
Hi ohThat,
Thank you so much for your detailed feedback—we’re really glad to hear you love the dress and that it fits well! It’s great to know it arrived in good condition and that you’re happy with the quality. We’re truly sorry for the delay and lack of communication around your pre-order. We really appreciate your honest feedback , it helps us grow and improve. If there’s anything further we can do for you, please don’t hesitate to reach out to our customer care team.
customer.service@anothergirl.co.uk
Warm regards,
Erin
Svar fra ANOTHER GIRL
Hi Christine,
Thank you for taking the time to leave us a review, we appreciate all feedback. We are so sorry to hear you have had a bad experience with us. Our customer service team have now contacted you regarding your order and hope to hear back from you and resolve any issues immediately !
Kind regards,
Erin
The quality of the material of the…
The quality of the material of the dresses is so good and the way they flatter my body is insane 🙌🏼 everything shipped and arrived to me very quickly considering I’m US based . I will definitely buy more in the future
7. februar 2025
Svar fra ANOTHER GIRL
Hi Daniela,
Thank you so much for your wonderful feedback ! We’re thrilled to hear you love the quality of the dresses and how well they fit ! It’s great to know the fast shipping worked out for you. We can’t wait to see you again in the future.
Kind regards,
Erin
So many compliments <3
I recently bought the Martini mesh top and I’m obsessed! The quality is amazing—super soft, with just the right amount of stretch, and it fits like a dream. I love how it’s slightly sheer but still feels luxe, perfect for layering or dressing up for a night out. I wore it for Valentine's Day and got so many compliments!
12. februar 2025
Svar fra ANOTHER GIRL
Hi Roberts,
Thank you for your positive review! We're so glad to hear that you're loving the Martini mesh top. It’s great to know that the quality, comfort, and fit met your expectations. Thanks again for your feedback , it means a lot to us. Hope to see you again soon !
Kind regards
Erin
Lovely!
Ordered a jumper that I'd had my eye on for ages and they sent me some gorgeous trousers for free! Lovely company and fast delivery would buy everything they made if I could!
10. februar 2025
Svar fra ANOTHER GIRL
Hi Shannon,
Thank you so much for your kind words ! We are thrilled to hear that you love the 'Remi 3D Rose Jumper' and the free gift. It is always our goal to go above and beyond for our customers, and we are so happy you have had such a positive experience with us. Hope to see you again soon !
Kind regards,
Erin
Cute Clothes
Cute, well made clothes with original designs, my package arrive on time. Unfortunately, I need a different size, and returns/exchanges are too costly due to shipping rates since customers are responsible for the cost of the return. The cost is more than the garment!
I advise paying close attention to the size charts and ask questions before ordering.
6. januar 2025
Svar fra ANOTHER GIRL
Hi MV,
Thank you for your review about our designs and timely delivery ! We’re sorry to hear that the return/exchange process has been costly for you. We understand the frustration, and we always recommend customers to double check our size charts to ensure the perfect fit. We’re always here to help with any sizing questions before ordering, and we appreciate your feedback as we work to improve our process.
Kind regards
Erin
I never received the order and when I…
I never received my order due to issues with the import fees (a package of 115€ would cost me €160 in import/export fees to send to Italy). The order was held at the border and then sent back.
Another Girl was very honest and refunded me the cost of my purchase. If I visit the UK I do plan to stop in to a store, as their designs are gorgeous. I only wish there was a way to get them where I live without paying double on fees.
21. januar 2025
Svar fra ANOTHER GIRL
Hi Sofia,
Thank you so much for your understanding and kind words! We're sorry for the issues with import fees, and we totally get how frustrating it can be. We truly appreciate your patience and honesty. We apologise for the inconvenience this may have caused. Hope to see you soon!
Kind regards
Erin
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