Absolutely shocking "company" never…
Absolutely shocking "company" never reply to emails, but are more than happy to take your money. I would give them a zero star... but didnt have that option. Stay clear.
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Absolutely shocking "company" never reply to emails, but are more than happy to take your money. I would give them a zero star... but didnt have that option. Stay clear.
Poor communication after money was send. And when I say poor I mean radio silence.
Happily pressure into money being send but no cabin delivered or any correspondence about it!!
Avoid at all costs!!!
Please Avoid tells nothing but lies from beginning to End demands money and waited months for shed. Would not recommend at all never answer emails or calls . I have spoken with others and said nothing good about this company Angus Timbers .
Reviews speaks for itself. Scam people out of money and cut contact. Avoid this “company”.
I placed an order with Angus Timber Cabins, Montrose, which I understand is operated by Scott Dickson, with Charlene Dickson also involved in running the business. Despite paying over £18,000, the cabin has not been supplied.
I have made repeated attempts to resolve this matter, but communication from Angus Timber Cabins has been very limited throughout, and they have failed to respond to my emails, messages and correspondence from my solicitor.
I have seen the Trustpilot review posted by Nick de Candole regarding his own separate but similar dealings with Angus Timber Cabins.
This review relates to my own experience. I have retained the invoices, payment records and correspondence supporting what I have described above.
As at 28 September 2026, I have not received the cabin and the matter remains unresolved.
I am posting this review so that prospective customers can take my experience into account before deciding whether to make any advance payments to this company.
For completeness, I have also identified previous companies connected with the same business operators, namely Angus Log Cabins Ltd and Angus Log Cabins (Scotland) Ltd, both of which are now dissolved.
Based on our experience, we would never use this company again. We chose a local company in good faith, but after our extremely poor experience we would strongly encourage anyone considering placing an order to look carefully at the independent customer reviews available and compare these with other companies offering similar products. We certainly will in future.
If you do decide to proceed, we would strongly recommend paying by credit card so that you have the additional consumer protection this can provide.
Two years on, our £18,000 overpayment still has not been returned.
We ordered two timber cabins from Angus Timber Cabins in July 2024 at a cost of £36,000. The company is run by Charlene Scott and acts as a middleman for a manufacturer in Eastern Europe.
On delivery: deposit paid 10 July 2024, cabins promised for the first week of September, actually arrived 15 October. We were chasing for updates the whole way through. Assembly took two skilled carpenters two and a half weeks and the instructions were poor. On the product itself, you get what you pay for.
The serious issue is the money. When we paid the final balance, our accounts team made an error and paid it twice, overpaying by £18,000. We told Charlene immediately. She said she couldn't access her bank accounts to confirm it, and that her accounts person was away on holiday for three weeks. Three weeks later she confirmed the overpayment. We have not had a penny of it back.
Legal letters have been ignored and we are now in proceedings. Our costs to date are £2,500, on top of the £18,000 still outstanding.
We are not the only ones. I have recently been contacted by another customer who tells me she is also £18,000 out of pocket with Angus Timber Cabins.
Also worth knowing: reviews for this organisation have been disabled on Google, reviews on Facebook are disabled, and the business now operates through a personal account. Readers can draw their own conclusions.
If you are considering ordering: do not pay 100% up front. They asked us for the full amount before delivery and we refused, paying a 50% deposit with the balance on delivery — and we are still £18,000 down. Next time I would use a UK company that manufactures and installs. They quoted around 30% more. I would pay it without hesitation.
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