Ordered and products not arrived after several days, they blamed royal mail however on further investigation my order had not even been posted. Beware of this company, definitely won't order from t... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My daughter ordered shampoo which arrived on time. However, only after opening and using did she realise it was the wrong product that had been sent. Unfortunately, as she'd used the product it couldn... Vis mer
Selskapet har svart
I was looking for some isopropyl alcohol for some circuit board repairs . Doing some research I found it was also used in hairdressing. I had a look and found angel hair and beauty supplied it and wa... Vis mer
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what an amazing company! first time ordering and couldn't believe how fast the shipping was and FREE! the products came securely packaged I've ordered off some sites where they have put polishes in a... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
At Angel Beauty Supplies, we bring the quality of the salon straight to your home with a complete selection of premium hair and beauty essentials, with free delivery available on all orders over £10. Our online store offers hair colour, lighteners, bleaches, toners, glosses, and developers from professional brands including Goldwell, Matrix, L'Oréal, and Schwarzkopf. We also stock targeted hair care essentials, from shampoos and conditioners to rich masks, to keep your hair healthy and eliminate brassy tones. We supply styling essentials like heat protectants, pomades, and gels, alongside lash tinting kits and gel nail collections from GELLUV and Halo Pure Nails. You will also find dedicated men’s grooming products and professional electricals, including beard oils, trimmers, cleansers, and shaping pastes, from top brands like American Crew, Reuzel, and BaByliss PRO.
Kontaktopplysninger
PO Box 3712, NR7 7BY, Norwich, Storbritannia
- 01603986050
- emily@angelhairandbeauty.com
- angelhairandbeauty.com
3,4
Middels
21 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Be really careful when returning goods - Angle claimed not to have received mine and I’ve lost a considerable amount of money.
The returns process on the website was to call a number - I called and was told to return my goods to the address advertised on the website - I asked for confirmation of address and the girl didn’t know but said the one on the website was fine.
My returned parcel was not received and I have lost my money.
24. juni 2024
Anmeldelse skrevet uten oppfordring
Svar fra Angel Hair and Beauty Supplies
We’re sorry to hear that you were unhappy with your experience and that you believe your return was not received.
We would, however, like to clarify some of the points made in this review. The member of our team you spoke to has worked with us for over seven years and regularly deals with customer returns, so she is very familiar with our returns process and the correct return address. We therefore have no reason to believe that you would have been advised to simply send the parcel to an incorrect address.
Unfortunately, once a customer has sent a return, we need to be able to identify and confirm receipt of the parcel in order to process the return. We were unable to locate your returned parcel, and this was not a case of us refusing to refund a return that we had received.
We appreciate that losing money on a return is frustrating, and we would always recommend using a tracked service and retaining proof of postage when returning goods, particularly where the value of the parcel is significant.
We’re sorry that we were unable to resolve this to your satisfaction, but we feel it is important to clarify that we did not knowingly withhold a refund for goods that had been received.
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