Amosijoy Anmeldelser 

I wanted an item that was no longer in continuation, the customer service helped me get exactly what I needed and it shipped promptly.

Amazing customer support - professional and timely manner.

My cats love this new window seat cat bed. It shipped quickly and was super easy to put together. It holds my 17lb cat without a problem. I highly recommend this cat bed!

Although it takes a bit to get a hold of you mostly because of the distance my experiences have been great. Once ordered I usually get items in a couple weeks. I think it might help if you can work with Amazon on all parts for the canister filters that are available. Our correspondence has been informative. Thanks for all your help.
Bob...
P.S. By the way the filters I have work great.

AT FIRST I WASS O HAPPY WITH MY PURCHASE THAT I BOUGHT A SECOND ONE, I THOUGHT IT WAS THE PERFECT FILTER AND NOT EVEN A MONTH LATER BOTH FILTERS WERE MAKING THIS ANNOYING NOISE OF TRAPPED AIR THAT WOULD NOT GO AWAY, I CLEANED THEM INCLUDING THE PROPELLER AND NOTHING WOULD WORK,NOW THEY ARE BACK IN THE BOX THEY CAME IN CAUSE I CAN'T RETURN THEM AND THE REPLACEMENT PADS FOR THE 660GPH ARE NON EXISTING, DISAPPOINTING TO SAY THE LEAST SO NOW I PURCHASED TWO SICCE WHALES

I had no idea when I would receive my order. After a week, I contacted the company via email and was told that orders are delivered on Saturdays. I still have not reviewed my order. No tracking, no updates. I will NOT be using this company again.

Great response to email. They were able to resolve my question and I was able to get what I needed.

Nothing went wrong. However, better communication between getting a notice that the order was received and a ship date with tracking number/receive date should be more readily available than having the buyer text the company to get the information and wait for an answer.

Love the cat perch but needed a replacement sling seat & went crazy trying to find it- very happy that I did.

I've still not received my order but I am being hounded to leave a review. Seems like the company would make sure the item was delivered before asking, repeatedly, for reviews.

Excellent item!

Excellent customer service.
Had an issue with ordering, they did everything in their power to help make the situation right.

This is my second review. Purchased window perched for my cat a few months ago. First my cat was not comfortable with it due to the stretching of the fabric. He would go there and stay for a short time and jump off. Now he loves it. He sleeps there all the time. So far the suction cups are steady and stay strong. I’m happy with the purchase.

09/25/2023

WOW reply is even MORE of a indictment of the THE SCAMER who sold it. is not the person reasonable for the WARRENTY the manufacture is! I do not have any interest in your selling model making the person WHO has no Parts to send me.

here is a good example of excellent cust service
I have a Aqueon fish tank with a led hood, the leds in the hood started blinking and it was no longer usable

i contacted the manufacture and they replaced the hood for no charge, not even any shipping no questions asked. you should aspire to this level of service

The talk to the SALES Rep is norting more than a SCAM to shift responiceibly for YOU the manufacture to the seller to DELAY DELAY DELAY

I have no hope of you honuoering you ON THE WEB SITE warrenty for life

Hello fellow Amazonians

Okay two-part review so I purchased this newer model canister filter to replace one that I already had which was a model EPC-850-UV because it had stopped functioning and since I did not want my fish tank be without filtering I purchased this model EPC-1000-UV because it was a three tray set of the original two tray

The new filter was very easy to set up and is running just fine and I actually used the original intake and outtake from the first unit since they fit perfectly

Okay the Fish happy I am ready to see about replacing the parts that are damaged in the original filter so they may use it on a different tank when I tried to contact the manufacturer directly to purchase parts because I knew it was no longer in warranty this is the email I got from the manufacturer if you consider long-term support for something that is going to be a product you're going to use for many years you may want to consider this reply I got from them in your decision to purchase their product there are many many filters in this price range on Amazon maybe one of the other manufacturers will stand behind their product

on there web site it has this:
lifetime customer support
that means i should be able to buy replacement parts

Dear Friend,
I'm sorry to tell you that since you purchase the filter from other store, we can not sell it to you even though we have seemingly the same accessories. We cannot guarantee that your filter will work properly with our accessories.
Thanks for understanding.
Best Regards


Sally