Ambient Lounge EU Anmeldelser 

with the help of Nikki we managed to order from Ambient Lounge for the fourth time, we have now for 10th years been happy customers with both a dog basket, teenage lounge chairs and now a lovely sofa on the terrace

Delivery was quick and productive tuned up as expected......until I opened up to take a look.

Dont bother with the solux foam, the extra £100 is not worth it...the foam pices are a faction of the size that is advertised and makes zero difference to quality and comfort.

After doing lots of research I Brought a large rebound foam dog bed. It’s very disappointing as the foam is very hard there is no rebound or softness. My dog has been in it twice for about 5 min then gets out like it just isn’t comfortable to stay in . If you dog likes a nice soft bed I wound not consider this . It was a waste of over £200 pound.

I have two sunlounger bean bags.
Last year one of them split. I contacted customer services with a request to have the sunlounger replaced. I received an arrogant email which fobbed me off. Not even an apology. So arrogant!
This year, the same sunlounger split again. The first time it was used!! Clearly the material is faulty!!
Do not buy anything from this company. They are overpriced and poor quality.

I wouldn't waste your money. Very expensive for a bean bag and there was a few flaws that they said you could just cut the thread but one of them you couldn't. Yes they offered a replacement or offered £28 back but still you pay £280 for a beanbag you expect it to be perfection

I'd stay away and not waste your money. I can only comment on the product I brought my daughter. Very expensive for a beanbag armchair that flattens are 2 week of use even with the Soflux upgrade and Splitting at the seams.

I would have kept it but Laarni who I was dealing with couldn't accept responsibility that their product the company sold was defected product or not filled properly. An armchair that flattens after regular use. I'd expect that after 6months of use not 2 WEEKS come on, be real!!!. I understand it's an beanbag armchair but with upgraded soluxe Foam filling mix not just air polystyrene beads that compresses.

Splitting at the seams Response from AL (it's not a defect but rather a characteristic of this material as a gesture of good will a free bag of filling due inadequate filling from the factory and a 40% discount.

Refused a full refund within 14 days as mentioned on their website and wouldn't accept this under the consumers rights act 2015.

Luckily I brought this through PayPal who was able to process a full refund. However, I've had to fork out £62.00 of my own money to cover the cost for the return as they refused to acknowledge my request for a prepaid return lable for their defected product. Ignored my email only to reply when the returns address they provided paypal was wrong and asked me to send it elsewhere. The cheek of it!! Disgusting and shocking.

Ambient Lounge say what you will. You con people to forking out their hard earned money to sit on the floor.

I'm in the furniture business myself and this is one experience I've never come across. Money hungry theives who doesn't deserve your custom.

These beds are a game changer. I had their older beds but the new rebound beds are that good that my dogs won’t lay on their other beds anymore so I had to go get another one. I have Great Danes and support is so important for their bodies. Laying on them myself I realize why they love them. Money very well spent

I bought two beds for my dogs. It is the best product I have ever had for them. It is indestructible ! The products are amazing. My dog is allergic to polyester so I bought the organic cotton cover. It is perfect and the quality is incredible. The delivery was very quick and customer service is perfect !

Once I filled it properly - The Butterfly Sofa is the absolute best. I have it in my home office— and sometimes drag it into the living room ! My kids love it too and keep sneaking in to use it - which is distracting but cute.

Summary: The "luxury" dog bed arrived with a strong chemical smell. After following the care instructions and washed the bed cover in a cold, gentle cycle, black dirt came out of it and smudged all over the cover. Customer service was unhelpful and said I should've hand-scrubbed instead, even though it is advertised as a machine-washable dog bed on their website. The product didn’t meet its claims, and the lack of accountability was frustrating. I wouldn’t recommend this brand.

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I purchased a dog bed from this company, expecting a high-quality product, but I was extremely disappointed. First, the bed arrived with a strong chemical smell, which was off-putting and concerning. For a brand that claims to offer "luxury" products, the quality simply doesn't match up.

The care instructions on their website clearly state that the bed cover is machine washable on a cold cycle, which was one of the main reasons I purchased it — for the convenience of easy cleaning. However, when I followed these instructions, black dirt came out of the cover, leaving smudges on the fabric. When I contacted customer service, I was told that machine washing was not advisable, and that I should have hosed down and hand-scrubbed the cover instead — this advice was inconsistent with the information provided on their website.

The company claims the bed is durable and chew-resistant, but it couldn’t even withstand a gentle machine wash without issues. I was told the dirt might have come from the label, but either way, this doesn't match their claims of quality.

The e-commerce manager I spoke to, Laarni Otero, was of no help and offered no accountability for the poor quality of the product or the misleading care instructions. I was simply blamed for washing the cover, even though their website clearly states it’s machine washable. It felt like the company was more concerned with upholding their return policy than addressing my concerns or offering a satisfactory solution.

Overall, I am extremely dissatisfied with this purchase. The product didn’t live up to the luxury claims, and the customer service only added to my frustration. I would not recommend this company to anyone seeking a durable, high-quality, or easy-to-clean pet bed.

We ordered the accoustic sofa and are very happy with it, very good service and quality product!

Ordered goods, early August, asked for end of August delivery and they everything was delivered as I had requested without having to follow up! Sofas look great too

I really have nothing to complain about. From communication to delivery, and the quality of the product ( dog bed ) was overall excellent. Thank you.

Ich habe das Bettchen für meine Französische Bulldogge schon sehr lange, er liebt es immer noch und die Qualität ist total super der abnehmbare Bezug ist super schnell mal gewaschen und schnell wieder drauf gemacht.

I have no issue with purchases I have made from Ambient Lounge.
However, private messages sent from their social media account are quite disturbing. Message was sent through to the head office but no acknowledgement and no apology was received.
Be very careful of any communication with this company.

The Mod6 was a game-changer! It's roomy and cozy. It's perfect for our movie nights, and I love how it fits seamlessly into our living room. Highly recommended!

Whilst the product does appear to be sturdy, it’s unfortunate they don’t offer a money back guarantee or something similar. I bought this dog bed after extensive research and many good reviews, I thought this was the one. The dog won’t even go near it, we required an XXL as we have big boy, we’ve tried for a few weeks now and nothing, he just won’t use it. I’m now £243 down the drain, which is rather disappointing.

The Butterfly Sofa in outdoor black rock fabric is both practical and good-looking. It's weather-resistant and a nice touch for our patio. Friends keep asking where we got it.

The Mod3 Movie Couch in luscious grey is a solid choice. Comfortable for movie nights, and the color suits our living room well. A practical and stylish pick!

I discovered Ambient Lounge while on the hunt for a cozy chair for an awkward sized small room. I was a bit sceptical to buy furniture with bean bag beads (for various reasons) but after talking to live chat eventually bought a twin couch. The grey linen fabric is beautiful but also surprisingly resilient. Filling was pretty easy with the zip system they provide. Both myself and my partner love it and you wouldn't even know it actually filled with bead because its feels so sturdy. Would definitely recommend.