Amazon Uk 

The site itself I don't really have a problem with. I'm grateful it exists.
My problem is with the drivers.
I ordered £89 worth of goods for my friend who lives in care home. It's down a lane with no other houses around it.
It was marked as delivered but the photo was of a front door on a normal house. Definitely not the door of the care home.
I had a refund from Amazon, thankfully, but what a lazy driver!
They should take a photo of the house number at least like DPD drivers do.
If there was a little extra info in the picture, a carer might have recognised the road and gone to pick it up.

One star only because I have to give a star to review. Printer ordered 30/08/25 - delivery on 02/09 by Royal Mail24. Email 02/09 delivery delayed 1/2 days.
04/09 I rang & cancelled order & ordered Printer from Printerland (next day delivery). 05/09 Printer arrived am from Printerland, in afternoon Printerarrived from Amazon! Refused to accept delivery told him it was cancelled previous day so Mailman put it back in his van. AI generated Email from Amazon - my account frozen due to violations of their terms & conditions from Account Specialist. I appeal & ask how I had violated their T’s & C’s? Same AI emailed reply. Customer Services say they can’t intervene, different department, Amazon refuse to acknowledge return of printer, Royal Mail say it was returned & signed for on 11/09. Unable to get refund of £230. Applying to Ombudsman, will never use Amazon again.

There is an increasing frequency in getting damaged parcels from Amazon UK. A toy water powered rocket kit in which the box was torn open and then sellotaped over before shrink wrapping.

Also some a packet of maize cakes that were crushed into pieces. It took over five minutes going through the Amazon UK obstacle race to eventually talk online to a none AI member of staff before I was refunded for this egregious behaviour.

I sent a broken set of headphones back on the 12th of September ups collected them ups delivered them on the 15th of September at 14:00 hours. Yet. I have to wait until the 12 or 13th of October. For a refund of a £109 what a joke, a Multimillion pound company has totally gone to pox just lately all the customer services do is read from a script and make excuses up telling me once it's been processed in their returns department. I will be refunded. All it takes is for someone to pick the parcel and scan the barcode. Yet it is the 24th of September, and I'm still waiting for it to be accepted at the return centre. Even though it was delivered 9 days ago. I told them someone is not doing their job correctly yet. I have to suffer for it. Why the hell should I have to wait for 31 days for a refund? When it clearly stated a 14 day return, now im told it could take up to 31 days. amazon, you're a bunch of tossers.

Amazon’s failure to honour delivery commitments under Prime membership is not just inconvenient—it’s emblematic of a deeper cultural disconnect. I had a package scheduled for delivery today. The tracker clearly showed it was not feasible, yet no update, no apology, no accountability. When it inevitably fails, the commitment Amazon made is simply erased. Prime membership, once a mark of reliability, is now treated as optional—its promises routinely pushed aside.
This isn’t just poor logistics. It’s a breach of trust. In Europe, a commitment carries moral weight. Amazon’s casual disregard for delivery timelines reflects an American corporate ethos of deflection and dominance—where failure is normalized and customer dignity is secondary. That may fly elsewhere, but here, it’s a fundamental failure.
Transparency matters. Respect matters. Amazon’s refusal to acknowledge its own delivery failures makes it culturally irrelevant to European customers who expect—and deserve—better.

Why can you never speak to a person over the phone at amazon it's predicted text messages you get, they are a lousey company

I Purchased some pond lights unfortunately I had an issue because 2 out of 4 lights failed upon contacting the seller and explaining the issue the seller replaced the lights without any issue; however Amazon wont let me leave a glowing review of the seller because this breaches their community guidelines which only want you to post reviews that promote sales! What an atrocious way to do business Amazon!

Amazon are good at selling many items and a quick delivery, but their options of contacting their customer service is extremely annoying and frustrating. I've had 2 parcels delivered this afternoon. No knock at the door or even a ring on the doorbell, instead I get a delivery notice for the 2 parcels with a photo. Clearly states parcels "behind wheelie bin" in fact they are IN the wheelie bin!! I'm unable to reach into a wheelie bin for many reasons, one being a recent stroke!!! I cannot contact Amazon to tell them how unhappy and annoyed I am. Someone else had to fish the parcels out for me , they would have been collected and destroyed by the bin men (Not their fault) without my knowing. I do not expect any of my parcels to be placed in a bin, I am indoors and people around me would take a parcel in on my behalf. Amazon, get your act together, spend some of your millions to train your delivery drivers to deliver a proper delivery
service and provide a decent service!!!!

My delivery preferences are very simple for Amazon - if aim not home, deliver to my next door neighbour, who is always home.
But no, Amazon delivery drivers insist on leaving parcels unattended on my doorstep, in full view of the street EVEN WM HOME. They don’t even ring the bell.
Some time ago, I was burgled and on the day of the burglary, my neighbours told me a parcel had been left in my doorstep and the police said that may well have advertised to the burglar that no one was home.
I’ve advised Amazon of this and how upsetting leaving parcels on my doorsteps for me and they have repeatedly left parcels on my doorstep a total of TWENTY NINE times.
The Exec Complaints Team serve no purpose whatsoever but to be rude. Their responses treat each episode as if it is a stand alone issue and not a systemic and persistent one. They do not address concerns that I raise and if I respond to them to ask them to address my concerns, I’m told they won’t be responding further (basically, telling me to go away)
My MP has written to them twice and each time, like me, he received a copy and pasted, banal response (the one ai get every single time) “this has been passed on the the relevant manager and will be investigated and the matter is now resolved” The matter is NEVER resolved as it keeps happening.
I have occasionally received a phone from this team and am invariably promised a thorough investigation, after which they will call me in a certain date. When I don’t receive a phone call as promised, I contact them to be told they won’t be commenting further.
I’m told lies. They assure me every time the matter is resolved and won’t happen again. TWENTY NINE TIMES!!!
I’ve contacted senior members of staff at Amazon and have been totally ignored.
No one cares about customers or customer service at Amazon. Disgusting.

I am posting on here because Amazon would not post my review because it contrvened their "policy", maybe they have now joined the UK thought police! Here is my original review;
So I had to state my year of birth to be handed the package which I immediatley identified as containing Red Astair by the unmistakeable aroma eminating from the leaking contents. Sure enough, opened it up and the picture says it all.
Great Product which I repeatedly purchase, but packaged and "delivered" by Amazon who really couldn't give a T***.
Going over the newsagent now for 20 Rothmans as my day has yet again been ruined by Amazon. When will I ever learn.

DELETING AMAZON ACCOUNT WHEN ARE YOU REFUNDING MY MONEY FROM 29/08/ 2025 THATS SEVENTY TWO THIRTY SIX PENCE THATS 10 DAYS STILL NO REFUND THATS HOW YOU CANNOT CONTACT YOU AMAZON SO YOU DONT NEED TO REFUND AMAZON CUSTOMERS THE REVIEW THAT I REALY WANTED TO LEAVE YOU AMAZON IT WOULD NOT GET PASSED BY TRUSTPILOT YOUR THE WORST SHAMBOLIC COMPANY I HAVE EVER DELT WITH YOUR A JOKE.

Order off Amazon UK and the driver stole my parcel and Amazon called me a lair and refused to do out about it would never order off them again

My parcels was sat in the warehouse from 2 am till 3 pm then I got told delivery between 7 to 10 then 7.15 to 10 ten 7.30 10 then 7.45 to 10 then 8 to 10 then 9 to 10 don't think I'm getting it

Too expensive, too unreliable, too many complicated choices on a single page, too many useless recommendations.

Copy of your request to Amazon Digital UK Limited
Dear Mr ,

Thank you for using the ICO's subject access request service.

Your request has been sent to Amazon Digital UK Limited and is copied below.
Name of organisation
Amazon Digital UK Limited
Organisation email address
eu-privacyhatamazon.co.uk resolution-ukhatamazon.co.uk
Details of the personal information I want
All customer service chat communications email exchanged from customer service chat advisor Aashika to me known as AP via (email address) on my amazon uk account, which took place on Monday 25 August 2025. All email transactions confirming the refund was to be paid to my debit card within 7 business days from Monday 25 August 2025, for goods amazon restricted to return to any American UPS drop off locations. No refund as been forth coming.
Time period
25.08.2025 to 02.09.2025
Reason for requesting this information
Refund £ & £10.000 compensation with a public apology in all full page mainstream news paper for monetary theft, defrauding uk citizens using online credit-debit card scams by long distance purchased goods amazon restricted from returning not paid. Refund not paid.

Other details that will help the organisation find the information

Within 24 hours i require all information regarding the following case A Aashika has joined the chat A Hi Augustus, Aashika here, I am here to help you with the issue A Hello, there are no UPS drop off points for my return A I understand your concern A tell me where is the local ups drop off center close to my location. the UPS search does not have a website detailing all the locations buyers can return items Also, can you please write so full sentences you write are understandable A please issue my refund now as you have not issued the return location for my refund A Sure, I will help you with refund for the item A the item is not clear transparent A My sincere apologies for the inconvenience cause A Augustus, please don't worry You don't need to return the item. In this case I will help you with full refund A Where would you like to have your refund, A back on my debit card ALWAYS And remove my gift card from my account And use my REAL NAME
---- will be refunded to your Visa within 5 7 business days I have successfully issued the refund into your bank account and it will reflect into your bank account in 5 7 business days A USE MY REAL NAME SO LEGALLY I AM WHO USES THIS AMAZON ACCOUNT. Email this chat to me A To help you better I will send email confirmation for refund. Would that be helpful A Refunds are emailed to buyers by default This chat to be emailed to me A I have sent the email Could you please and confirm it Have you received the Email A MY RESPONSES ARE NOT IN THE CHAT YOU EMAILED TO ME A I'm sorry to say that we are unable to share the chat description due to the account security reason I promise you will receive the refund within 5 to 7 business days You don't need to return the item I will take full responsibility for your refund. Please trust me To help you better I will create follow up personally from my end Once you received refund I will update you in email. Shall I create personal follow up A YES

Attempted delivery at 10 25 pm to post office which shuts at 5.30 on 1st September said would try again today showing same tracking attempted delivery would try again today 2nd Sept but no show been on live chat umpteen times don't understand can't get through to talk to customer services no one interested or listening to me
The order number of the item is a ladies small purse order number 7039566
Tracking number is uk3226528042

I spent time searching internet to find if Amazon sell fakes it said they can only sell things that if not fake have the exact details of product which Amazon said when I bought when received they were Labubu by pop mart and the package was badly damaged and inside were 2 fake dolls now I have to send them back to the scammers that are selling these even though I paid Amazon I am furious don’t use Amazon they are complete liars and allow this crap to go on on there site they don’t deserve customers they need prosecuting because they are allowing people to be scammed on there site in the uk this is not acceptable they should refund me and tell me to bin the crap that I was sent hope and pray that Amazon have the guts to contact me and put things right but not holding my breath

I wrote a review on a damaged product and this is what Amazon did,

We apologize but Amazon has noticed some unusual reviewing activity on this account. As a result, all reviews submitted by this account have been removed and this account will no longer be able to contribute reviews and other content on Amazon. If you would like to learn more, please see our guidelines

This is the 2nd time in a row where the delivery was just left on the doorstep. The door is right on the street and could be taken by anyone passing by. It’s really hard to contact Amazon and the first time I persevered and complained and they raised the issue and said it wouldn’t happen. The very next time it happened again. How hard is it to hand a package to the recipient? How hard is it to tell the courier todo their job properly. Not helped by the fact then when you order it says delivery on a specified date, and then it’s delivered on a different date. It’s not possible to reorganise plans to accommodate amazons delivery process that does not work