Amazon Anmeldelser 322

If it were possible to give less than one star they would have it, I ordered 4 items first week July each item arrived separately and very late today it the 24th July and still waiting for last item. Amazon Ireland can not possibly succeed if this is how their business is going to run. I have used Amazon several times previously and always received items within a few days this is bad for Amazon name.

I have been dealing Amazon for over 20 years as a prime member and have had a few hiccups along the way…I think their service is great and really fast…returns are easy (but need a QR code )

Never had this type of trouble before. Tried to order three ladies polo shirts. When I went to the basket, I was asked if I wanted to trial PRIME. I said no. But when I went back to basket, the order had gone from under €30 euros, to over €300. When I spoke to a probable human (doubtful) they asked me to send a screen shot of the problem but after sending the e-mail, the same supposed customer service person started repeating questions they had already asked me and asked me to send the e-mail again. So I stopped the chat as at this point I wondered if I was being scammed.

An item I ordered through Amazon was not delivered on the day that it was supposed to, 11 July 2025. Upon contacting their customer care I was told that they are very sorry and that it would be delivered by the 18 July 2025 by Jenet. Nothing had been changed on the app and so I contacted them again on the 16th to confirm that it was still going to be delivered on the 18th. Again this was confirmed by the chat consultant, Farhan. To make extra sure I confirmed the delivery of the item this morning, 18 July 2025. Delivery was again confirmed and that it would be here without fail! I still have not received the product and after a pointless argument with someone at the call centre I have been informed that the item will only be delivered at the end of August! Myself and my wife have had to stay home the whole day waiting for the delivery as it needed to be signed for on both “delivery days”. The service has been absolutely terrible and there has been nothing except for insincere apologies. Furthermore, I can’t even escalate this to someone else as I cannot find an email or phone number for anyone at Amazon Ireland.

Have been a longstanding customer of Amazon Prime but things changed. Products arriving damaged or not at all. Recently bought a tent on primeday sale - never arrived, still no refund and as upcoming camping trip, I actually had to buy it again at higher price even though still no refund from first one and this one still not here either!!! I will be closing my account as they seem to be getting lax with the loss of competition. Very disappointing..

It is way slower than the UK domain that used to ship to Ireland. I thought the whole point is that it would be faster.

3 orders were delivered late including a self cleaning litter tray that leaks and they can’t send a replacement only offered return then refund then I could order new one so would have been left with the tray for weeks. Paid €340 for the tray! Also ordered a robot vacuum which arrived late and with the wrong plug!

I have been an Amazon Prime member for years with Amazon UK. Each time I visit the UK website now, they try to push me to the IE site... But the IE site is way more expensive; they deny this, but it's a fact. Additionally, the delivery times are almost twice as long as those on the UK site.. If they do not carry the items advertised at the Dublin depot, then they should not have them available. The Dublin depot should replenish its stock if it's to work properly. And the prices need to be comparable to the UK depot. Otherwise, it's not going to work. Amazon used to be great, including delivery, but lately it's losing its appeal

Have had enough of Amazon.ie, i ordered an urn for my loved one ashes and was sent 7 emails stating the urn had not been paid for, now i have ordered Kreain gel and have got 3 messages stating the same thing, i have checked my bank statement and the money has been taken both times. Will never use these crooks again.

I bought cheap earbud tips. Site charged me vat assumed I was good for customs being in Ireland and it being .ie,

Now customs want to charge me 6.28 on top to receive goods. Worth 1.33 euro.

Order Summary
Item(s) Subtotal:€1.33
Postage & Packing:€1.62
Total Before VAT:€2.95
VAT:€0.68
Total:€3.63
Grand Total:€3.63

How can I not assume I was good.

My understanding is that when VAT is paid at checkout — and particularly when purchasing through a major platform like Amazon, which participates in the IOSS (Import One Stop Shop) — there should be no additional customs charges or delays, assuming the IOSS number is correctly transmitted with the shipment.

No way to filter our non eu countries. I held off ever buying from Amazon. First .ie experience being in Ireland never again. Will I use Amazon.

Ordered stuff for myself to enjoy and it said out for delivery for the past month god knows where it is amazon.ie are a bunch of grasses now that i think about it i think the delivery driver fell off the side of the m50

Amazon ie are gangsters. I returned an item which was damaged. An post returned the item but Amazon ie are saying they never received it and can't get a refund

Amazon used to be known for their guaranteed delivery dates. I was a prime customer for years but cancelled now. They've stopped using reliable courier services like DPD for deliveries and instead use the local postal service An Post. I guess it's cheaper for them. But deliveries are no longer reliable. Never arrive on the day suppose to anymore.

Great service with the .ie site, fast delivery and all items in perfect condition

I ordered a mobile phone from Amazon.ie more than a month ago and have still not received an invoice, something that should be basic and automatic for any purchase. I've contacted the seller to no avail. I've contacted the customer service multiple times and every time I’m told, “you'll get it in 48 hours.” Surprise, surprise!: Nothing happens.

There's no proper way to file a formal complaint, and customer service refuses to register one despite my requests. I've wasted an absurd amount of time chasing what should be a simple request. This is not what I expect from a company of Amazon’s size and reputation.

If you're ordering something you need an invoice for (like for reimbursement or warranty purposes), be warned: you may not get it, and you'll have no real way to escalate the issue. Absolutely unacceptable experience.

What happened Amazon

Amazon prime ireland is a total joke when it was uk i could order stuff get free delivery and in most cases 1 to 2 days. Now everything is 2 to 3 weeks I cant believe I can get stuff faster from temu than Amazon lol... its such a shame to see Amazon ie fail so badly obviously I'm stopping paying for prime and will just online shop with other stores

Despite setting my work mail center as a safe location, drivers insist on calling me for every delivery. I can't answer personal calls during work hours or while abroad, and there's no way to call them back. As a result, I constantly miss deliveries. This never used to be a problem until a few weeks ago. Extremely frustrating and disappointing from a service I used to trust.

I signed up to the free 30 day trial for Amazon Prime on the new Amazon.ie There is no way of cancelling the subscription. On the Amazon.co.uk or .com it's possible to cancel the subscription but not on the .ie verson It's a scam to keep you locked into their billing. Couldn't find anything that was not automated for assistance to cancel the subscription.

I was so looking forward to Amazon.ie but what a disappointment, I don’t understand why the service, prices, delivery is just not the same as before. I always enjoyed the Uk experience of online shopping. The Irish experience is like tales of the unexpected, I experience anxiety, unfortunately, sadly, I’ll have to walk away from the.ie website before I completely lose my joy of online shopping.

60% of my orders went missing or just got cancelled, terrible delivery times, considering I use Amazon.uk de it and fr with only 2 orders out these 5 sites having issues in 3+years of using them this roi version is appalling