amandahairs.com Anmeldelser 829

Svar fra amandahairs.com

13. apr. 2026

Dear Yona Nevias,

Thank you for your feedback, and we sincerely apologize for your experience. We want to resolve your issue directly and honestly.

According to our records, we did send you the customized item you ordered. However, we understand that you are very dissatisfied with the item received and believe it does not match the amount you paid.

It should be noted that our policy clearly states that customized dyed or personalized items are non-refundable, as they are made specifically for each customer. This policy was clearly stated before the purchase. However, we also understand that you believe this policy resulted in a loss of €264, and the problem remains unresolved.

While we cannot offer a full refund for the customized item as requested, we do not want you to leave empty-handed. We would like to offer you a partial refund as a gesture of goodwill. This is not because we admit to sending a "random item," but because we value every customer and are deeply sorry for your dissatisfaction.

If you accept this offer, please send an email to faye@amandahairs.com. We sincerely apologize for this unpleasant shopping experience.

Svar fra amandahairs.com

10. apr. 2026

Dear,

We are deeply sorry for the mistake on your order. You paid $230 for a 300% density Reddish Brown wig, but what you received was an orange, thin wig. This is not what you ordered, and it is not what we promised.

You are right to be angry about the $15 offer. That was a mistake by our support team, and we apologize for the added frustration. We will honor your return request immediately.

Please email [faye@amandahairs.com] with your order number and a reference to "Orange Wig - $230." A manager will personally handle your case and issue a full refund as soon as we confirm your return. We are so sorry for the "garbage" product you received. We will do better.

Svar fra amandahairs.com

10. apr. 2026

Dear,

Thank you for sharing your experience. We understand why you are frustrated, and we want to be transparent with you and other customers reading this.

Regarding the return policy: You are correct that our website states custom-dyed wigs are non-returnable. This policy exists because each custom order is made specifically for one customer and cannot be resold. Our team followed this policy when they declined your return request.

However, we also hear your core complaint: that the color you received looks nothing like the photos. If that is true, we agree that a $15 offer was too low, and that a simple policy citation does not fully address your frustration.

We would like to personally review the color discrepancy between your received wig and our listing photos. Please email [Manager Email] with your order number and clear side-by-side photos. If we confirm a significant color mismatch, we will provide a much more appropriate compensation — or, in exceptional cases, revisit the return request despite our custom policy.

We apologize for the initial dismissive response. We want to do better by you. Please reach out so we can resolve this fairly.