I bought a Koolux x1.. i absolutely love it, as with most people like myself who didn’t do much cycling before I am amazed at how much fun with so little effort.Bike looks great , had a small issue... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The bike arrived in perfect condition. Had a trouble to attach handelbar but called alphascootz and guy from support walked me throw whole proces by telephone . He was really helpfull and patient. I a... Vis mer
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This ebike was the best deal around, however the payment process was frustrating being not able to use Barclaycard and then being charged a significant sum to use PayPal. It is as though they are forc... Vis mer
I have purchased a kugo scooter from this shop, Less than 2 months later, the ignition key stopped working and the scooter stays on constantly.The scooter is still under warranty and I have contacte... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
At ALPHASCOOTZ, we specialize in offering top-quality electric bikes and scooters through our easy-to-use e-commerce platform. Our mission is to provide eco-friendly transportation options that combine style, performance, and sustainability. What sets us apart is our commitment to exceptional customer service. From the moment you visit our website to long after your purchase, our dedicated support team is here to assist with any questions or concerns. Whether you’re a first-time buyer or an e-mobility enthusiast, we ensure a smooth shopping experience and reliable post-purchase support. Discover the future of transportation with ALPHASCOOTZ—where innovation meets excellent customer care.
Kontaktopplysninger
iCON inovation Centre, NN110QB, Daventry, Storbritannia
- +44 7441910791
- info@alphascootz.uk
- alphascootz.uk
3,5
Middels
520 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very understanding retailer
Very understanding retailer. I changed my decision twice and was given a good service.
Received my refunds no problem got the bike I wanted all good.
I can highly recommend them
28. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
Excellent and quality product delivered…
Excellent and quality product delivered as seen online.
Good customer service.
14. november 2024
Svar fra Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
Great Bike, great price
Very happy with electric bile I purchased. Delivered in 4 working days. Price was cheapest compared to other websites.
20. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
Bestelltes Fahrrad wurde nicht geliefert,.
Am 12.11. Falt e bike bestellt, am 22.11.per Mail nachgefragt, wo das bike bleibt. Am 26.11. Mail von Alphascootz, das das Geld zurück überwiesen wird.
Merkwürdiges Geschäftsgebaren.Das Fahrrad ist nach wie vor im Angebot.
Wollen anscheinend nichts verkaufen.
Nicht zu empfehlen !
Die untenstehende Antwort des Unternehmens ist glatt gelogen.Mir wurden keine Alternativangebote per Mail geschickt. Diese Antwort bestätigt definitiv, daß es sich um ein unseriöses Unternehmen handelt !!!
26. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alphascootz
sind. Leider konnten wir den Artikel aufgrund eines Lagerbestandsproblems nicht liefern. Wir haben Ihnen mehrmals per E-Mail alternative Modelle vorgeschlagen, jedoch keine Antwort erhalten.
Um Ihr Geld nicht unnötig zurückzuhalten, haben wir uns dazu entschieden, eine vollständige Rückerstattung vorzunehmen. Sollten Sie weitere Anfragen oder Fragen haben, zögern Sie bitte nicht, uns zu kontaktieren.
Vielen Dank für Ihr Verständnis und Ihre Kooperation.
Mit freundlichen Grüßen
-----------------------------
We sincerely apologize for the inconvenience caused by this situation. Unfortunately, we were unable to deliver the item due to a stock issue. We reached out to you several times via email to propose alternative models but did not receive a response.
In order to avoid holding your funds unnecessarily, we made the decision to process a full refund. If you have any further requests or inquiries, please do not hesitate to contact us.
Thank you for your understanding and cooperation.
Best regards.
Alphascootz Support Team
Company is not genuine
Company is not genuine, providing false information about products, think and research about products before u buy.
15. november 2024
Svar fra Alphascootz
Thank you for your feedback. We understand your frustration regarding the confiscation of your bike by the police. However, we would like to clarify some important details about the bike you purchased.
The model you bought is equipped with two power modes: 250W and 750W. When configured to the 250W mode and with the throttle disconnected, the bike complies fully with UK road-legal requirements.
Additionally, we have a clear disclaimer on our website regarding bike regulations. By purchasing and using our products, customers acknowledge their responsibility to adhere to all applicable laws and regulations. Our company cannot be held liable for misuse or any legal consequences arising from non-compliance.
We hope this provides clarification.
order part but did not arrive on stated…
order part but did not arrive on stated time contacted Alpha scootz they said wait until tomorrow , did this still no part contacted again they stated Evri ( courier ) had lost it ? not impressed but to give Alpha scootz due another item sent out and part arrived in two days
11. november 2024
Svar fra Alphascootz
Thank you for your feedback. We sincerely apologize for the delayed delivery. Unfortunately, the original parcel (throttle) was lost in transit by Evri.
As soon as you notified us, we promptly dispatched a replacement, which was delivered to you within two days. We hope everything is now in order and meets your expectations.
Thank you for your understanding and patience.
Best regards
Alphascootz Team
Highly recommend
Highly recommend The e-bike was great just as described. The customer service was excellent, delivery was very good. Highly recommend.
8. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
Really happy with our Samebike CY20
Really happy with our Samebike CY20. Alphascootz were really helpful. Easy to purchase and good customer service. Very professional. Would highly recommend
14. november 2024
Svar fra Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
Svar fra Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving, if you need any support pls dont hesitate to contact us.
Alphascootz Team
Svar fra Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
Freedom revisited.
I'm disabled and have had problems with being bounced around by mobility scooters due to lack of suspension.
My Alphascoot is like riding on a bed of air due to the suspension and the balloon tyres.
It's giving me relatively painless freedom.
Love it, love it, love it.
12. november 2024
Svar fra Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
Excellent Company and Customer Service.
Purchased two electric bikes from this company at a very competitive price.
Had ordered two higher powered bikes and didn’t realise it took a lot of trouble to get them legally licensed so rang the company back to change the order for the 250w electric bikes instead.
They were very helpful over the phone and suggested a more suitable option with a longer battery range which we agreed would be better for our use .
We choose the Hitway 10s foldable electric bikes 250w 48amp battery.
They delivered them very promptly in a couple of days and refunded the difference straight back to my account.
Very Happy with the service and help they provided with a prompt delivery service and excellent condition electric bikes. Would recommend this company to anyone interested in purchasing electric bikes with excellent customer service and support.
12. november 2024
Svar fra Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
Pleasant to deal with
Pleasant to deal with, promptly responded to all of my questions and concerns, and fast delivery.
Applied promised discount promptly.
Very good company to deal with.
11. november 2024
Svar fra Alphascootz
Hello Robert,
Thank you for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
Scooter
On the 5/11/24 we ordered an Ienyrid Scooter for our son’s birthday. It arrived 4 days later on his birthday which was very good.
Unfortunately the charger did not work. We contacted customer service team who asked us to send a video to show it wasn’t working. They were very helpful and ordered us a new charger. The only thing was that it had to come from China so took a week, so our son was unable to use his scooter. However, despite the charger not working, communication was very good and they resolved our issue as soon as they could.
5. november 2024
Svar fra Alphascootz
Thank you, Caroline, for sharing your feedback and for your kind words about our customer service team. We’re truly sorry for the inconvenience caused by the faulty charger, and we understand how disappointing it must have been for your son not to be able to use his scooter right away.
We’re glad we could resolve the issue and appreciate your patience while waiting for the replacement to arrive from China. Your feedback is invaluable, and we are actively working on improving our processes to minimize such inconveniences in the future.
Thank you again for your understanding, and we hope your son is now enjoying his scooter to the fullest! Please don’t hesitate to reach out if you need further assistance.
Kind regards,
Alphascootz Team
The best ❤️ communication 100%
The best ❤️ communication 100%
I got my Ebike 29 after I placed my order 🫂❤️ perfect and I’m enjoying my ride with my friends 🥰 battery powered 100%💝
10. november 2024
Svar fra Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
Svar fra Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
Quick reliable service
9. november 2024
Svar fra Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
Absolutely Disgraceful Customer…
Absolutely Disgraceful Customer Service. I have been going back and forth for nigh on two weeks now as my samebike throttle is erratic to say the least, the brakes are horrendous and the pedal assist does not work. The thing is a deathtrap. What do I get from these guys in response. A video of a display for a completely different bine asking me to film the bike whilst in use! Talk about stupid and dangerous. And now no response. An absolute shambles top to bottom. Just give me my money back. £900 quid down the drain .
11. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alphascootz
Hello Scott,
We are truly sorry for the experience you’ve had and the frustration it has caused. We understand your concerns and regret that the situation has not been handled to your satisfaction.
As we discussed over the phone, we have arranged to collect the bike for repair to address all the issues you’ve mentioned. Please rest assured that we are committed to resolving this for you as quickly as possible.
Your feedback is very important to us, and we are taking it seriously to improve our processes and ensure better communication and service in the future. We sincerely apologize for the inconvenience and thank you for your patience as we work to make things right.
Kind Regards,
Alphascootz Team
Alphascootz
Alphascootz, can't recommend enough, excellent people, I had an initial delivery problem all sorted within the day. There after sales very efficient as was their communications and delivery. I would definitely recommend.
18. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
Fast service great product
6. november 2024
Svar fra Alphascootz
Thanks for your positive review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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