Allum and Sidaway Anmeldelser 

213
•
TrustScore 5 av 5

4,9

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

The bracelet (Raspini) came sooner than expected, was beautiful, and matched my earlier purchase of necklace and earrings perfectly! The price was excellent! I am very happy with this purchase - all c... Vis mer

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Vurdert til 5 av 5 stjerner

It was a good experience dealing with Allum and Sidaway. I had issues with an on line order (my mistake) and the problem was dealt with professionally and in a very friendly and helpful manner. I w... Vis mer

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Vurdert til 5 av 5 stjerner

The diversity of their range of rings was completely unexpected... marvellous, with extensive tailoring of dimensions, stones, materials of each ring. Chloe was very helpful and informative as she pa... Vis mer

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Vurdert til 5 av 5 stjerner

Just wow! 😍 The whole experience has been incredible. The presentation is absolutely beautiful, and the thought and care that goes into every piece of jewellery really shines through. It's all so bea... Vis mer

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Informasjon om virksomheten

  1. Smykkeforretning
  2. også i
  3. Bijouteributikk
  4. Gullsmedforretning
  5. Klokkebutikk
  6. Smykkedesigner
  7. Smykkeprodusent

Skrevet av virksomheten

Established in 1942 by Dennis Allum, mending clocks and watches from a shed in the garden, Allum & Sidaway is now a multi-award winning independent jeweller. We have have six unique jewellery stores, a fantastic team and the best customers! We stock an impressive collection of jewellery, watches and top brands – providing an unforgettable retail experience.


Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

213 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,9

Alle anmeldelser

(213)

77 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Ordered Dragon Trollbead arrived super…

Ordered Dragon Trollbead arrived super fast and beautifully packaged. Really happy with my purchase

11. mai 2024
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Svar fra Allum and Sidaway

Thank you so much for you review, it’s thoroughly appreciated and will be passed on to our website team!
Have a fabulous day.

Vurdert til 5 av 5 stjerner

Excellent service,Ive ordered a watch…

Excellent service,Ive ordered a watch online,beautiful packing,quick shipping,top price.Thanks! (4671366A&S)

15. april 2024
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Svar fra Allum and Sidaway

Thank you so much for you review, it’s thoroughly appreciated and will be passed on to our website team!
Have a fabulous day.

Vurdert til 5 av 5 stjerner

Such excellent piercing service from Dorchester

Such excellent piercing service from the Dorchester store. I was a nervous piercing customer, they put me at ease, took time and explained everything fully; I felt in very safe and competent hands. It's also a private appointment in a lovely room. I've been back a few times now and cannot recommend them enough. Great selection of earrings to choose from too.

22. januar 2024
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Svar fra Allum and Sidaway

Thank you so much for your kind words and taking the time to leave us such a lovely review Anna.
We are so glad you enjoyed your experience. We strive for our Piercing studios to be a professional, calm and Relaxing environment for our client's, alongside our friendly, highly trained team so we are over the moon that you agree and have returned to add to your dream ear stack. We look forward to see you in store again soon.

Vurdert til 5 av 5 stjerner

Personal service made me adventurous!

I wanted a replacement leather strap for an Omega watch. The assistant in the Dorchester branch was exceptionally helpful. I had intended to buy a brown crocodile strap. However, a rather fetching blue calf leather complimented the yellow gold very well.

The old band was removed and I left the shop with the Omega looking like a new watch on the beautiful new strap, on which the gold buckle had also been attached.

Excellent quality strap fitted free of charge. If I had bought on line the chances are that the quality would have been inferior. I certainly wouldn't have been as adventurous in the choice of colour. And how would I have fitted the strap myself without the right tools?

Lovely people with whom to do business!

21. oktober 2023
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Svar fra Allum and Sidaway

We love to hear this!! What an absolutely fabulous review!!
Thank you for taking the time to leave such a kind comment, It is thoroughly appreciated and your words will be passed onto our Team. Enjoy your new Watch strap!!

Vurdert til 5 av 5 stjerner

Nicki in Gillingham is calm, friendly and professional

Nicki at the Gillingham store has now done two helix piercings and a tragus piercing for me and I am absolutely thrilled (one in late September, and two in December). She is calm, professional and patient, ensuring that I was totally happy with the positioning before going ahead with the piercing, making the whole experience very reassuring and a pleasure - not at all intimidating or scary. I can highly recommend the whole service and have told friends about Nicki, who have also been really happy with the piercings she did for them. I will definitely use Nicki again in future.

28. september 2023
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Svar fra Allum and Sidaway

Thank you so much for your kind words and taking the time to leave us such a lovely review.
Nicki is a complete superstar and always delivers a service we are very proud off, it makes us so happy that you had such a great experience!

Vurdert til 1 av 5 stjerner

Do not go for piercings

Do not go for piercings.
I had 3 earlobe piercings done in Dorchester over 6 months ago. Two with the Inverness method and one with a needle. The Inverness piercings seemed pretty straight forward. The needle piercing was very traumatic. The two assistants couldn’t screw the jewel of the earring into the post and subsequently dropped it twice. They finally screwed it in but not completely, which I found out once the swelling had gone down and I could see the exposed top of the screw. It turned out the £79 earring had been bent in the process. I left with a very sore and bloody ear. Months of difficultly, pain, irritation, one infection, a piercing bump and anxiety led me to book an appointment with a professional piercer. Her piercing studio did not have the neon lights or fake plants that make A&S ‘instagramable’. It was more like a doctors surgery, sterile, clean, safe. This APP approved piercer was able to determine that the piercings I had done were pierced at odd angles, not straight and all the backs were touching each other causing irritation. She told me that the post should have been downsized and screwed in properly. I would not recommend A&S for a piercing. The piercers are not nearly knowledgeable enough and booking should come with a warning. They are essentially very polite shop assistants, clueless about piercing.
Hopefully this will prompt A&S to provide better training for their assistants as their current offering is not good enough.

4. april 2023
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Svar fra Allum and Sidaway

Good afternoon Georgina,

Please excuse us taking a couple of days to reply to your review, we wanted to throughly investigate your comments so we could provide a response that is clear about our high standards throughout all of the services we provide at Allum and Sidaway, including our Ear piercing studios and procedures.

We are very sorry to hear that you feel you haven’t received the experience that we would expect when visiting Allum & Sidaway Jewellers.

Please be reassured that our ear piercers go through rigorous training before they qualify and are fully competent to pierce clients ears.

The gold earring that we used for your needle piercing in question has two very small diamonds as part of the design. This means that the top of the earring that screws into the post is also tiny and can be very fiddly. On a rare occasion where the top part of the earring is dropped on the floor, it is replaced with a brand-new top part from a sterile packet.

We are sorry to hear that your healing process was difficult. Healing piercings are a long process and we always make clients aware that no matter the location on the ear they can take up to 1 year to fully heal. We also want to reassure you that piercing bumps are a completely natural thing to happen when someone has a fresh piercing. It's the body's natural response. Downsizing a piercing is something that is recommended after the first initial healing period is over and any swelling has subsided. Piercings are initially completed with a longer 8mm post to allow room for the swelling.

All piercing jewellery will be screwed in fully during the appointment but it may become unscrewed overtime if the jewellery is twisted or rotated during cleaning. A fresh piercing can change angle if slept on whilst still healing.

Our piercing areas have to and are fully approved by the council to ensure we are able to carry out our piercing procedure, this includes the area being sterile and the piercers having the correct qualifications.

We hope this clarifies some facts, and we wish you all the best.

Vurdert til 5 av 5 stjerner

Katie went above and beyond

Katie went above and beyond to ensure my dress was on time and fitted. The bridesmaid's dresses were also on time and looked amazing. Can't thank you enough for everything you did, you really are a star.

2. september 2023
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Svar fra Allum and Sidaway

Thank you so much for your kind words Susan, and taking the time to leave our bridal department such a lovely review.

We are over the moon that you had such a positive experience with our lovely Katie, your right she is a star!

Vurdert til 5 av 5 stjerner

Best experience

Katie made finding my dream dress the best experience I could have asked for.
After feeling so nervous and so self conscious she helped me pick out a range of dress and took her time with me to help me find my dream dress all whilst making me feel excited and beautiful.
I could not have asked for a better person to give me advice and confidence.

12. juni 2023
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Svar fra Allum and Sidaway

Thank you so much for your kind words, and for taking the time to leave us such a lovely review for our lovely Katie!

We hope you had the most beautiful wedding day, we know you would have looked stunning!

Vurdert til 5 av 5 stjerner

Fantastic Service

Having a problem with an item of jewellery I bought from another Jewellers Allum and Sidaway have been so helpful. They have gone above and beyond anything you could expect. Their customer service is second to none. The shops are beautiful, its a special; experience.

15. desember 2022
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Svar fra Allum and Sidaway

Thank you for your kind words and taking the time to leave such a lovely review.

Vurdert til 5 av 5 stjerner

Had my ears pierced for the 4th time in…

Had my ears pierced for the 4th time in the Dorchester branch. Lovely staff very clean set up made me feel very comfortable. Will be going back.

12. august 2022
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Svar fra Allum and Sidaway

Thank you for your kind words and taking the time to leave such a lovely review.

Vurdert til 5 av 5 stjerner

Carolyn is a credit to the team. Amazing service.

Carolyn made our experience of buying our wedding rings amazing. She was very knowledgable, and informative. She made us feel very comfortable, and she made it feel like a very personal service.
The price was very reasonable, and she made sure we got the best price we could for what we were buying.
Thank you very much Carolyn, it is an experience we’ll always have fond memories of.

31. desember 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Amazing service

Amazing service. Will definitely be using again. 🙂

26. november 2021
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Svar fra Allum and Sidaway

Thank you so much for taking the time to leave us a lovely review, It is always appreciated and we look forward to welcoming you back in store soon.

Vurdert til 5 av 5 stjerner

Best service ever

Always amazing service by the whole team! So smiley and friendly whenever I pop in, no job ever too small! Popped in today for a battery was done whilst I waited within 5 minutes!!

16. november 2021
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Svar fra Allum and Sidaway

Thank you so much, what a lovely review! We hope to see you again soon.

Vurdert til 1 av 5 stjerner

Absolutely disgusting

Absolutely disgusting. This retailer sent me completely the wrong beads, not at all what I ordered. I was told they do not provide free returns labels and they would not reimburse me for the postage paid to return the items. Absolutely avoid, very very poor service very untrustworthy con artists, please ensure you avoid them.

16. november 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Fabulous Customer Service

I had my watch glass replaced in Ringwood when I cracked it recently. The repair looked great but after a few days a stress crack appeared (just one of those things, not their fault). I rang them up yesterday and then took it back in as requested. They no only replaced it again free of charge but the helpful assistant dropped it back to me at home. Fabulous customer service!

16. juli 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

The Ringwood branch of Allum and…

The Ringwood branch of Allum and Sidaway is amazing.The staff are always helpful bright and engaged.
I recently had a ring resized and it was delivered back to me in the evening on a staff members way home.It’s thoughtful touches like that the you do not get shopping online.Support your local shops!

8. februar 2021
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I recently purchased jewellery…

I recently purchased jewellery including earrings from the Salisbury store.
The sales assistant clearly stated that I could exchange them if they were not suitable as a Christmas present.
When I tried to exchange them they refused stating that it was company policy not to exchange earrings.
I pointed out that this was not explained to me at the point of sale. The assistant smugly referred me to the terms on the receipt. My dissatisfaction lies with the staff who lied about the exchange.
Very shabby service.

11. desember 2020
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Svar fra Allum and Sidaway



Thank you for reaching out and sharing your experience with us. I am very sorry to hear about the issues you faced during your recent visit to our Salisbury store and the dissatisfaction caused by the conflicting information provided at the point of sale.

We understand how frustrating it must have been to be assured you could exchange the earrings, only to later find this was not the case. While our company policy regarding the exchange of earrings is in place for hygiene reasons, this should have been clearly communicated at the time of purchase. It is disappointing to learn that this did not happen, and I sincerely apologise for any inconvenience this has caused.

Please rest assured that we take your feedback seriously, and we will address this matter with the team to ensure our policies are consistently and accurately explained to customers in the future.

If there is anything further we can do to assist or make this right, please don’t hesitate to get in touch with us directly. We value your custom and would like the opportunity to restore your faith in us.

Vurdert til 5 av 5 stjerner

Highly recommend

We had our wedding rings from Allum & Sidaway and from start to finish the whole team were amazing. Also had a large range of gifts for my bridesmaids. Would highly recommend 🌟🌟🌟🌟🌟

21. juli 2020
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Dorchester

A wonderful store. The staff are always friendly and extremely helpful, always going above and beyond to help. An amazing collection of jewellery to choose from.

20. juli 2020
Anmeldelse skrevet uten oppfordring

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