I’ve used Alensa only through searching for contact lenses online and found this company Their prices and products are excellent and service althougha faster delivery would be better as takes at l... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Have used this company a few times now. Best price and usually received in 3-5 days. Haven’t had any issues yet, so can’t comment on customer service, but they do keep in touch via email once order pl... Vis mer
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I have to say, I was sceptical, I was looking for a specific pair of sunglasses and loads of websites were promising deals. Alensa had them for 50% off retail and at least a 25% better deal than the n... Vis mer
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My contact lenses are of very good quality. I can wear them for two months without any problems. Of course, they should be removed at night. Everyone can choose the color and parameters they want. I r... Vis mer
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Informasjon om virksomheten
Om Alensa.co.uk
Skrevet av virksomheten
Free Delivery over £65
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Delivery is free for all orders over £65 and starts at just £1.99 for other orders. Tracking numbers are provided with every order, and most are delivered in less than 3 business days.
Free Gifts over £90
Choose an exciting gift with any purchase over £90. Our gifts change often, so keep an eye out!
Prompt Dispatch
We process over 200,000 orders each month, and we're proud to dispatch nearly 98% of them the same day.
Always Low Prices
We're committed to offering you the most competitive price on the market and if you find a better offer, we'll match it.
Europe's No.1 Contact Lens Supplier
We're proud to hold the largest stock of contact lenses and accessories in Europe, which allows us to keep prices low and dispatch your order immediately, without delays.
High Quality Frames
We stock only original products from all the major manufacturers. Our online shop offers more than 19,000 models of glasses and sunglasses from over 80 brands, including Ray-Ban, Polaroid, Crullé, Carrera, Hugo Boss, Tommy Hilfiger and Prada. Every frame is in stock and ready for immediate dispatch.
Top-Quality Spectacle Lenses
All our spectacle lenses are custom-made for you in Europe. To achieve this, we work with world-leading lens manufacturers such as Zeiss, Adrial and Essilor, and our specialists maintain the highest standards in the production and assembly of prescription glasses.
Alensa.co.uk
The knowledge and experience gained from 20 years on the market have helped us build an extensive product catalogue, a dedicated customer service team, and millions of satisfied customers.
Kontaktopplysninger
Alensa.co.uk Zuzana Valla (EXPANDECO) 63B Hardinge Road , TN24 8HB, Ashford, Kent, Storbritannia
- +442080892245
- info@alensa.co.uk
- alensa.co.uk
4,3
Enestående
4k anmeldelser
Ber kundene om å skrive anmeldelser
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I’m happy with shopping at Alensa…
I’m happy with shopping at Alensa online, the company has a good price and good quality of the contact lenses as well providing fast delivery. Many thanks
27. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alensa.co.uk
Hello Mario,
Thank you for the positive review.
We are glad to hear that you are happy with Alensa and that your experience with us has been a positive one. It’s wonderful to know that you appreciated the quality of our lenses and our competitive prices.
We look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
No problems so far
No problems so far, I use it to order contact lenses regularly.good price, excellent service
16. juli 2025
Svar fra Alensa.co.uk
Hello Dan,
Thank you for the positive review and for being a regular customer.
We are glad to hear that you found our services and prices to be good and that everything has been as expected.
We look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Late delivery and refused refund
I placed an order on 23/12 with an estimated delivery time of 2–4 working days, but it was only delivered on 16/01, almost a month later.
During the delay, I explicitly informed the company that I would no longer be in the country and asked for the delivery to be cancelled with the courier. This was ignored, and the parcel was still delivered.
I am a tourist, I do not live in the UK, and I will not return to collect a product that should not have been delivered in the first place.
Despite the excessive delay and the delivery being made against my instructions, the company is now refusing to issue a refund.
Very disappointing customer service and poor handling of a clear delivery failure.
16. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alensa.co.uk
Dear Isabela,
we are sorry to hear that you've had this negative experience shopping with us, and we do apologize deeply. Such turn of events is unacceptable, and is bellow our standards. Please, contact us at info@alensa.co.uk with your order number and issue description so that we could assess the problem and have you reimbursed accordingly.
Svar fra Alensa.co.uk
Hello Patrick,
Thank you for the positive review and for being a regular customer.
We are glad to hear that you found our services, prices and product selection to be good and we look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Temper your expectation
Oh well, you live and learn. Poor communication of progress. First try of gradient lenses. Despite the hype they are totally unsuitable. Have to dip my chin just to see ahead in focus. No real transition from distance to near. May as well have bought bifocals. £220 wasted.
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alensa.co.uk
Dear Ray,
we are sorry to hear that you are not satisfied with the product, and we do apologize deeply for not producing the glasses up to your expectations. Please, contact us at info@alensa.co.uk with your order number and a description of your issue, so that we could assess it accordingly.
Excellent service and fast delivery
Excellent service and fast delivery. The contact lens solution was competitively priced so I've stocked up for a few months with my favourite brand. Many thanks
21. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alensa.co.uk
Hello L. Richards,
Thank you for the positive review.
We are happy to hear that you received excellent service and fast delivery. It is great to know that you were able to stock up on your contact lens solution at a competitive price.
We look forward to serving you again if you ever need anything else in the future as well!
Kind regards,
Alensa Customer Service Team
Svar fra Alensa.co.uk
Hello Roy,
Thank you for the positive review.
We are glad to hear you were happy with our competitive pricing and the speed of delivery. As we always aim to provide the best value along with efficient service, it is great to know we met your expectations.
We look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Reasonable prices and quick delivery
Reasonable prices and quick delivery. Great all round!
8. januar 2026
Svar fra Alensa.co.uk
Hello E. Comben,
Thank you for the positive review.
We are happy to hear that our prices and delivery speed met your expectations.
We look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
False promise on their website on…
False promise on their website on delivery time
They make you believe you are going to get this in 1 days and normally takes 3 times more to get your parcel.
Really disappointed as false promise.
15. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alensa.co.uk
Dear Ricardo,
we are sorry to hear that you have had inconveniences caused by our delivery, and we do apologize deeply. The delivery timeframe of the courier of your choice, in your order, is 2-4 business days, which is visible when placing your order. It is due for delivery today, so please, let us know once you receive it.
We will be happy to assist you in case you experience any further issues - contact us at info@alensa.co.uk.
Excellent
I have to say, I was sceptical, I was looking for a specific pair of sunglasses and loads of websites were promising deals. Alensa had them for 50% off retail and at least a 25% better deal than the nearest rival. I'm always worried about where things ship from when the deal seems too good to be true. I can report the glasses arrived exactly as expected, I have three other pairs from the same brand, the quality is exactly the same, alleviating any concern of authenticity. No small amount of money either. Delivery was fast too. Pleasantly surprised, I'll definitely buy from them again.
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alensa.co.uk
Hello Josh,
Thank you for the positive review and taking the time to share your experience.
We take great pride in sourcing genuine products and offering them at the most competitive prices possible. It’s wonderful to hear that your new pair matches the high quality that you expected and that our delivery speed met your expectations.
We look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
Price was the best I could find and…
Price was the best I could find and delivery was quick enough. Assuming all the lenses are A1 then my overall experience is extremely positive.
1. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alensa.co.uk
Hello Neil,
Thank you for the positive review.
We are glad to hear that you found our prices competitive and delivery convenient. We always aim to provide top-quality products, and it is wonderful to know your overall experience was positive.
We look forward to serving you again in the future as well!
Kind regards,
Alensa Customer Service Team
First class & speedy delivery
Excellent first class speedy delivery. Does what they say and delivers as you expect.
1. oktober 2025
Svar fra Alensa.co.uk
Hello Ray,
Thank you for the positive review!
We are glad to hear that you enjoyed our quick delivery and that everything was as expected.
Kind regards,
Alensa Customer Service Team
Absolutely fuming
Absolutely fuming. Placed a order a week ago and i still haven’t got any idea where it is and when it is arriving. I have emailed alensa countless of times and no response. I needed my contacts for work and normal day to day task. These lot are never seeing me as a customer again
3. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Alensa.co.uk
Hello,
We are truly sorry for the frustration caused by the delivery timing, and we understand how important your lenses are for both your work and daily activities.
To clarify the timeline: your order was dispatched on 29/12, which was the first working day after it was placed, with a standard delivery estimate of 2–4 working days. Due to 1/01 being a Bank Holiday, followed by the weekend, the delivery on 6/01 was only one working day later than expected.
That said, we sincerely apologise that our communication during this busy period was not as clear or timely as it should have been. As confirmed previously via email, we are honoring a refund of the postage fee as a gesture of goodwill for the inconvenience caused by the slight delay and the lack of updates.
Thank you for taking the time to share your feedback. We appreciate it, as it helps us improve.
Kind regards,
Alensa Customer Service Team
Great service
18. desember 2025
Svar fra Alensa.co.uk
Hello,
Thank you for the positive review!
We are glad to hear that you are happy with our service.
Kind regards,
Alensa Customer Service Team
Fast delivery and always the correct…
Fast delivery and always the correct lenses. Thankyou.
22. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Alensa.co.uk
Hello Mohsin,
Thank you for the positive review.
We are happy to learn about your positive experience with Alensa. It is also great to know that your parcel has arrived quickly and everything has been as expected.
We wish you a nice day and look forward to serving you again soon!
Kind regards,
Alensa Customer Service Team
Great Prices and quality contact…
Great Prices and quality contact lenses. I have been using Alensa as contact lenses supplier a while now. Very happy with their service. I use daily Dailies TOTAL1 Multifocal. A bit more expensive than the others but they are the most comfortable, for dry eyes all day lenses I have experienced so far and I have tried many other brands, the 1 Day Acuvue Moist Multifocal are the second best.
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Alensa.co.uk
Hello,
Thank you for leaving a positive review. We are happy to hear that you are satisfied with our services and it is great to know that the Dailies TOTAL1 Multifocal work well for you.
We look forward to continuing to provide you with comfortable lenses and excellent service!
Kind regards,
Alensa Customer Service Team
I dodged the bullet with this company
I dodged the bullet with this company. Their checkout button is not working and they have different prices on different browsers. Avoid at all cost, it’s clearly a scam!!
16. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Alensa.co.uk
Hello,
Thank you for sharing your feedback. We are sorry for the frustration caused by the checkout button - this issue should have been already resolved by now.
Regarding the price differences: what you likely encountered are exclusive promotional discounts offered through different channels. For example, Google often applies specific discounts to our products for users who have found our website through thier platform. These rates can vary depending on the device, browser, or location. We assure you this isn't a scam, but rather our way of offering various savings across different platforms.
We appreciate your understanding and are always here to help if you have any questions or need assistance with your order.
Kind regards,
Alensa Customer Service Team
Svar fra Alensa.co.uk
Hello Thomas,
Thank you for the positive review.
We are glad to hear that you are happy with our prices and delivery, and we look forward to serving you again in the future!
Kind regards,
Alensa Customer Service Team
Easy to order and input prescription
Easy to order and input prescription. Stocked my lenses cheaper than I can get them via my optician. Reasonable delivery time
28. november 2025
Svar fra Alensa.co.uk
Hello Lisa,
Thank you for the positive review.
We are glad to hear that ordering was easy, our prices were competitive, and delivery was timely.
We appreciate your feedback and look forward to serving you again!
Kind regards,
Alensa Customer Service Team
Competitive prices & good service
I’ve been ordering my contact lenses from Alensa for a couple of years now, as they are usually the most competitive on price for my multifocal lenses. The free gift is a nice touch.
Dispatch is always fast and reliable.
21. november 2025
Svar fra Alensa.co.uk
Hello Fiona,
Thank you for the positive review.
We are happy to hear that you have consistently found our prices competitive for your lenses over the past couple of years. It is great to know you appreciate the fast dispatch and the free gifts.
Your support means a lot to us!
Kind regards,
Alensa Customer Service Team
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.