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Instead of contacting the correct energy company, they contacted another supplier by mistake, a company with which I had never had an account. They informed me that my personal details hadn't been handed over (I cannot prove this though); nevertheless this is sheer incompetence of the highest order. Not to mention total lack of professionalism. Outrageous.
Allied International Credit (AIC) operates a deceptive, automated shadow pipeline that acts in direct contempt of consumer protection regulations and its own internal records.
On July 23, 2026, AIC Compliance formally confirmed in writing that this account was closed and returned to the creditor. Despite this absolute legal finality, AIC’s broken database recycled the file back onto active diallers in September, initiating a campaign of automated harassment against a vulnerable consumer on Universal Credit.
When directly confronted, Senior Compliance Officer Carla Smith initially issued a serious, manual personal communication to mitigate exposure. However, the moment I formally offered to submit a 50-page whistleblower evidence trail detailing systemic statutory breaches and the weaponization of data tracking, a corporate cover-up was initiated.
Under explicit instruction to shield the firm from catastrophic Financial Conduct Authority (FCA) penalties, Carla Smith went completely blank. She weaponized a weak, generic template letter (Ref: A-963935) to dump the radioactive file back onto Octopus Energy, flatly refusing to accept or review physical PDF evidence to maintain "willful blindness" for the regulators.
Be advised: Your generic leaflets do not erase your corporate liability. You have been forced to lock a total contact hold on my file because my evidence makes this account completely toxic to pursue. If a single automated text, letter, or call center bot breaches this hold, the entire unredacted 50-page timeline—including your deliberate refusal to audit whistleblower data—will be submitted directly to the FCA and the Credit Services Association (CSA) for immediate license review.
The corporate tricks have failed. The file is dead. Do not contact me again.
Svar fra AIC
We are sorry to hear you remain dissatisfied in your experience with AIC.
However, to protect your privacy and confidentiality, it would be a breach of Data Protection Legislation for us to discuss the specific circumstances of your account or our internal records on a public platform.
We have however contacted you directly by email to clarify AIC's position and to respond to the concerns you have raised.
Debbie was polite and extremely helpful,sorting out an issue I've had with Octopus for 18months. No one else could sort it ,but Debbie knew straight away where the problem lay!
She deserves a rise while all the other customer services staff at Octopus need to learn how to sort incorrect billing out better!!
Svar fra AIC
Thank you for your feedback about Debbie, this is really appreciated and we will let her know. We have contacted Octopus and their leadership team will investigate your concerns to help make improvements to their processes moving forwards
The agent we worked with at AIC was the very first person to actually hear us, ask the right questions, and advocate for a fair solution. She resolved a stressful, months-long ordeal in less than a day.
We are deeply grateful for her critical thinking, empathy, and exceptional service.
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.
