agero.com Anmeldelser 78

Delays on delays. Why take the tow job if you can’t make it within 90 minutes? Now, they’re saying another 45 mins.

On August 18, 2025 we contacted our insurance who sent out a rep to jump start our vehicle through Agero. Now, 2.5 months later, our damage claim is behind denied because there is not enough evidence.

FACT: Before YOUR agent showed up, our vehicle simply said low battery. Everything else worked. Dash came on. Lights came on. Rear hatch and window opened. Running boards engaged. Car would respond when using the key fob. Clearly had power just a lower battery.

FACT: When your agent showed up he was LOST. He started at the fuse box under the hood - the total opposite side of the battery.

FACT: YOUR agent then disconnected the fuse block from the top of the battery and connected 1 jumper cable directly to the positive post of the battery and the other to the starter relay on the fuse. HE THEN FED POWER THERE WHICH IN TURNED FRIED THE STARTER RELAY.

FACT: After YOUR agent left the car would do nothing. No lights. No dash. Running boards didn't engage. Hatch would not open.

FACT: Car was towed by someone way more component than YOUR agent directly to the dealership and the dealership confirmed the starter relay had been fried!

We should not have to provide videos/photos as evidence as we rely on the services to help us NOT make things worse.

You services have been horrendous from the beginning.

I would not even give this company a 1 but it won’t let me go lower!!! I have insurance thru USAA. I broke down Feb 28th Triangle Town Center. The tow truck showed up with two people, neither of them looked experienced; my car had a mechanical issue they never tried to put my car in neutral. With the wheels locked slid my vehicle on the back of the tow truck rear end first and when they got to my house they jerked my vehicle off the tow truck scraping the nose of my car into my concrete driveway!!! BMW Z4 sits low and as they jerked the vehicle the car just dug into the concrete. It was not drivable but there is a way to put the vehicle in neutral. One guy was in the vehicle and when it finally got to the edge of the truck he braked the car so it wouldn’t hit my garage. I was traumatized but I didn’t argue with them because it was late at night and I feared for my safety. Upon reporting this to USAA and Agero, Agero has denied responsibility and now I have to fight to get my vehicle repaired. Photos and f the damage were submitted but they argue that my heckle was moved from my driveway before the photos were taken although there is clear evidence of how my vehicle was towed to the mechanic and my car was not driven after it as towed to my house. There is no way the damage could have been caused by any other source other than being delivered that night. Agero is a careless and wreckless company that allows untrained service technicians to drive their trucks. Agero will never tow anything I own ever again!!

Unbelievably poor service. You cannot speak to an individual and I had three tow trucks cancelled on me after an hour wait each. I went with AAA, and im canceling my tow coverage through agero on my UsAA policy. Horrible experience multiple times before today.

The tow truck driver moved my car from a parking spot and damaged my bumper.Then he took a picture. Claim denied.

I rate my experience one star because 0 stars is not an option
They where dispatched by my insurance provider USAA . The person they sent had 0 knowledge on diagnosing the issue with my truck that would not recognize the key fob even after I changed the batteries . After turfing my yard with a tow truck that was more vehicle than the guy driving could manuver it . He could only hook up a battery charger when it was obvious that the battery was not the issue . He smelled so foul that my truck still smells ftom him sitting in the drivers seat trying to start the vehicle numerous times when the outcome was the same over and over . He then proceeded to phone backup support who didnt know anything either . He unhooked the chargers and when asked if he had any answers he said " nope" and just left ....unbelievable incompetent, rude ,foul smelling person . I would never use this company and will tell everyone I know how bad the service is ...
But after reading the the many negative reviews after the fact ....I see that Im not alone in my negative review

This is the absolute WORST company to tow your vehicle! I had to pay over $1500.00 in damages due to the negligence of their tow truck driver. My insurance company USAA hired them as a third party to tow my vehicle that had a minor problem, and even after giving them proof that my vehicle was damaged by how they towed my vehicle, they denied my claim! Very dishonest company! DON"T USE THEM IF YOU CAN HELP IT AT ALL!

I don't know how I wound up being transfered to this outfit when my car broke down with me and my 2 dogs in it.. I have Progressive insurance with roadside assistance and this is the outfit they hooked me up with. A barly speaking English woman told me I would have to pay a $7.50 fee before tow truck would come. I was desperate so did pay giving them my credit card. Then they called me back saying tow truck canceled because of my 2 dogs. First thing i did when I did finally get a tow 3 hours later was check my bank account and the fee is pending. Will now have to go through the process of getting a new card and then hassle that will involve. I will be calling Progessive insurance about this nightmare.

Absolutely have left me stranded for hours on more than one occasion. They can handle jumpstarts and tire changes, and that’s on a good day!!! Go with triple AAA

I broke down on Monday State Farm sent me a wrecker. We took my car to the local shop and Agero sent me a Lyft coupon I can get a ride free up to $30 well I went from the shop to my job 2.5 miles. Total was $20.06 and Agero didn't want to pay for it false advertisement . State Farm had me contact them haven't heard nothing back yet

Waited almost two hours and then they told me they couldn’t find an in network tow company. Said they had two tow companies that could get my motorcycle. One was $250 and the other was $500. I have roadside assistance so should not have been a charge. Mad as hell about this.

My car stalled on the PA Turnpike yesterday afternoon 7/5/25. After being towed off the highway by another company, I requested to be towed home (66 miles) through my roadside assistance from USAA around 5:40PM. I paid an extra $120 because the distance is further than 50 miles. After waiting for another 2 hours a representative called to tell me that no drivers in the area wanted to make the drive and that they would reschedule the request for today 7/6/25 at 8am. She said to please call back at that time to expedite the process and I checked into a hotel. Called this morning at 8am as instructed and was assured someone would accept the call in 20 minutes. By 11AM I had made several calls and talked to several virtual agents who all assured me they were making calls, to please be patient, and to wait another 20 minutes. The last virtual rep I spoke claimed no knowledge of my request and said the request was for Monday morning at 8am not today. I called to speak with a live person about this and they said no one was available to complete the tow and that I am now scheduled for Monday morning 7/7/25 at 8am. 3 other agents then called with the exact same information. I have paid extra money for the service to be towed home yesterday evening and have now paid for two nights of hotels and am still waiting to get towed home! I will also now miss work tomorrow as well. There have been no mechanics open and/or available to service my car. I've been stranded by this company! Absolutely horrible, extremely stressful, and an unnecessarily expensive experience!

Unfortunately 1 star is the lowest, they don’t even deserve that. My son had a flat tire and was stranded on a major interstate for over 6 hours do to Agero’s lack of customer service. Calls to their call service center, along with multiple supervisor were worthless waste of time. Finally we got the auto insurance company supervisor involved to help resolve the situation. If you’re thinking of using Agero or your auto insurance contracts through them, consider this fair warning, they are worthless!

What a joke. Called for a dead battery. Some guy shows up almost 2 hours later and puts the little box on my battery tells me to give it a try but the box isn't powerful enough so it didn't start. Then he tries to tell me that his box is working fine it has to be something else. I changed the battery myself a day later and it works just fine my battery was just dead. Don't waste your money paying for roadside assistance with this company they'll just send an idiot out to tell you that there's something wrong with your car.

By writing this if I can save even one person from going through what I went through with this towing company it’s worth it! They left me stuck on the side of the road with a blowout in an unsafe position in the heat for over four hours! I made numerous calls no one spoke English well enough to communicate! One man hung up on me. I waited from 3 to 7pm all tire shops were closed by then. I told them it’s not safe I’m scared !one person said I’ll call 911 for you?? Really? I don’t know if they ever came another person said my order was cancelled!! When I later asked for a manager I got someone else said his name was “don” no good English.. he was rude and offered compensation a 30$ “virtual “ gift card to be spent only online and all the places charged very high shipping on all orders under 35$ sent it to me then tried to tell me later i willfully agreed that was compensation !!! They showed No remorse never apologized and kept repeating the same thing I could go on but that sums it up!worst experience ever with any business but a tow??? Ride non English speaking and could care less said take it up w your insurance company

Most useless company in the United States. They don't answer calls, return calls, or do anything for that matter, it's like its not even a real company. It's unfortunate that my insurance company USAA utilizes their services, as I will now be switching to another insurance company based on Ageros lack everything.

I had a flat (the spare was already on the car the previous day). Contacted for a tow to a tire shop while sitting on the side of I-44, just 50 miles from St Louis. Initially, they said it would be 120-150 minutes. At the end of that time, the company contracted said they didn't do pick-ups on the highway! Another company had to be selected (I'd now been sitting for three hours) and they were 90-120 minutes out. I finally paid another tow company who arrived in less than an hour and got me to the tire shop.

I have applied to be a service provider for agero after being extorted and unpaid by Fosters automobile and cheated. For a few weeks now I've complained to Agero about how I did not sign anything directly with Agero myself until I started My own company and applied to be a service provider directly. In turn a ticket was created requesting me to get in contact with Fosters managers and owners who in turn extorted me for 10k to be removed from there driver list which was fraudulant to begin with while agero has not responded or removed me from Fosters driver list and are in control of there own devices to remove me from the Fosters driver list forcefully as they have acknowledged due to very bad blood between myself and Fosters. Agero has not even lifted a finger to do so in 3 weeks.

Absolutely the worst company. I cannot believe that USAA does buisness with this company. Veterans and their families deserve better. It took three days and major BS to get my truck towed. Agero is simply disgusting.

IF I COULD GIVE A ZERO.
THEY WERE HIRED BY STATE FARM TO TOW MY VEHICLE TO A REPAIR FACILITY.
I HAVE A 2023 BMW X7 M60. The Company they hired towed my vehicle on TWO wheels. If I could cuss right now I would. Then I started to look up their reviews. HORRIBLE COMPANY.