AEB Group Anmeldelser 31

TrustScore 3.5 av 5

3,6

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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Thank you for giving such as fast and wonderful service to us here in Central Craft Beverage Philippines. Thank you for giving also our brewers here the product that incomparable. Truly , AEB is giv... Vis mer

Vurdert til 1 av 5 stjerner

Placed order and paid 2 weeks ago, order still not despatched let alone delivered !

Selskapet har svart

Vurdert til 4 av 5 stjerner

The sales team are very responsive and keen to allow you to try new peroducts. The shipping process is very efficient. I didn't give a full 5 stars as the shipping times are a little slow (overseas sh... Vis mer

Vurdert til 5 av 5 stjerner

We have been using AEB Yeast for a while now and can truly say it is the best yeast we have used. Their customer service is second to none and always on the other side of the line for any advice neede... Vis mer

Informasjon om virksomheten

  1. Bioteknologifirma

Skrevet av virksomheten

We are specialized in the supply of high-quality ingredients for the production of Beer, Wine, Cider, Kombucha, and Hard Seltzer. With a strong focus on yeast, enzymes, yeast nutrient, and arabic gums, we are dedicated to supporting and enhancing the brewing and fermentation processes. Whether you're a seasoned professional or just starting your brewing journey, AEB Group is here to provide you with the essential ingredients to unlock the full potential of your creations. Our team of experts is passionate about the science and artistry behind brewing, and we're always ready to offer guidance and support. We take pride in our commitment to customer satisfaction. By choosing AEB Group, you can expect prompt order processing, reliable shipping, and excellent customer service. We value your feedback and strive to continuously improve our products and services.


Kontaktopplysninger

3,6

Middels

TrustScore 3.5 av 5

31 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har svart på 50 % av de negative anmeldelsene sine

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Order paid for 2 weeks ago - Still not Despatched !

Placed order and paid 2 weeks ago, order still not despatched let alone delivered !

2. april 2026
Logoen til AEB Group

Svar fra AEB Group

Good afternoon,

We sincerely apologize,this is not the level of service we aim to provide.

The main issue arose from a misunderstanding on our side. We were informed that the order needed to be ready by Monday last week, and as a result, we believed it was already in handling and logistics. This led to the order being finalized on Thursday, with shipment arranged for last Friday.

We completely understand how frustrating this delay must be, especially after waiting two weeks. To help minimize the impact, we have arranged an expedited shipping solution to reduce the delivery time as much as possible.

Thank you for your patience, we truly appreciate your understanding.

Best regards

Vurdert til 3 av 5 stjerner

Packaging needs addressing,several…

Packaging needs addressing,several times the vacuum has failed on the yeast to which I will not use for issues of quality.

5. juni 2025
Logoen til AEB Group

Svar fra AEB Group

Hi,

We're truly sorry to hear about the issue you’ve experienced with the packaging. Please know that we’re always happy to step in and resolve any problems as quickly as possible.

I’ve checked your case with our customer service team, and I can confirm that the replacements have already been sent out.
If there’s anything else you need, please don’t hesitate to reach out at infoecommerce@aeb-group.com or at +44 7445 269342 — we’re here to help!

Best regards

Vurdert til 4 av 5 stjerner

Sales and Products good, Shipping expensive.

The sales team are very responsive and keen to allow you to try new peroducts. The shipping process is very efficient. I didn't give a full 5 stars as the shipping times are a little slow (overseas shipping) and unless you order in bulk, the shipping costs are quite high.

21. august 2024
Vurdert til 5 av 5 stjerner

Great customer service and technical advice

I recently purchased brewing yeast from AEB, and I couldn't be more impressed with their outstanding customer care and post-purchase support. From the moment I placed my order, AEB went above and beyond to ensure I had everything I needed for my project.

First and foremost, I was pleasantly surprised when I received my package. Not only did it include the high-quality yeast I ordered, but AEB also generously included a variety of other samples. This thoughtful gesture allowed me to experiment with different strains and broaden my understanding of their products.

What truly sets AEB apart is their exceptional customer support. Sarah Fila, in particular, provided incredible assistance. I was using the brewing yeast for a rather non-traditional application in coffee processing, and Sarah offered invaluable input and guidance. Her expertise and willingness to help were instrumental in the success of my project.

The post-purchase follow-up from AEB was equally impressive. They reached out to ensure I was satisfied with my order and to offer additional support if needed. This level of care and attention to detail is rare and greatly appreciated.

Overall, my experience with AEB was nothing short of excellent. Their commitment to customer satisfaction, combined with their high-quality products and knowledgeable staff, makes them a standout in the industry. I highly recommend AEB to anyone in need of brewing supplies, and I look forward to continuing to work with them in the future.

10. juni 2024

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