Advanced Dermatology Anmeldelser 

Doctors are great, but if you get double billed for a procedure and attempt to contact management, billing, office personnel - or any human at all - you will be hold for 1hr-1.5hrs each time you attempt to contact billing, no one will give you answers, no one will call you back (even though several emails and voicemails have been left), no one will clarify why you were billed twice for a procedure (one in which was a follow up to the original issue that was not completely resolved at first attempt). So, you will either choose to pay a bill that is not accurate OR have a past-due bill that comes with a whole set of other problems that you will have to deal with. Because of this, I do NOT recommend this practice. Based on my experience, if you have an issue, it is likely that it will never be resolved and you will pay the price, literally.

I have used Advanced Dermatology for several years despite having to drive 50 miles each way to get there. Today there was a sign on the door stating they are closing the office in Marathon & combining services at their Islamorada office. That means to continue using them, I will have to drive 85 miles each way! That is just crazy when there are other dermatologists close to my home. Today the wait was long because they were backed up, with not even enough chairs for everyone in the waiting room. Why close this busy office? I hope they consider what an impact closing the Marathon office will have on the community & their long term patients.

We had a HORRIBLE experience with our visit to Advanced Dermatology. We will not be back. It is unfortunate, because we just moved to Denver from Los Angeles.
Finding a Doctor is challenging enough, then calling in and scheduling appointments can stretch out 5 - 6 weeks or more.
The Doctor's visit itself was good. I had scheduled a second visit to do a complete skin check. Dr Ella-Marie Rakowski was very professional & I was looking forward to working with her.
The problem is with the Office Staff. I booked 2 appointments for myself and my wife for 3:25 & 4:00 PM on 4-18 5-6 weeks prior.
My wife took a 1/2 day off of work to be at the appointment and I came from work in Downtown Denver. I drove 15 miles & my wife drove 25 miles.
Upon arrival at 3:08 I spoke with Margreta ( I hope I haved the names correct - that would be the lady that has a man's Haircut , dresses & talks like a man).
I discussed with Margreta that me & my wife made 2 appointments 3:25 & 4:00, my wife was running a few minutes behind because of traffic - could I take the 3:25 appointment & Judy / my wife could take the 4:00 appt. Magreta looked directly at me eye to eye and said that would be fine and then asked if I wanted to complete the sign in manually by paper or use the IPAD.
When my wife arrived at 3:35 she attempted to sign in and take the 4:00 PM appointment as discussed with Magreta. Magreta coldly directed NO - You are late for your 3:25, you will have to leave.
Judy discussed with Margreta that my husband Doug discussed with you the 2 appointments and how Doug was taking the 3:25 & Judy would take the 4:00.
Again Margreta said there was no one to talk with , no flexibility , you're late - you have to leave and if you want I can reschedule another appointment. ( Be aware the earliest next appointment is June 29th or into July).
When I exited my appointment with Dr Rakowski I looked for my wife. The current office staff told me they sent her away. When I discussed with them that I had discussed the appt swap with Margreta when I initially arrived at 3:08 and she said it was OK - the front desk persons all said I was wrong, nothing was discussed and too bad. I did explain that we just moved into Denver - this was our first visit & the swap was discussed and OKed by Margreta.
This conversation turned into me against 3 of your front desk staff, then Alysha Aragon came to the front and very coldly exclaimed...there is nothing to do - your wife was late - we sent her away.
Alysha then asked if I wanted to speak with the office manager. I did tell her NO because I truly feel that no amount of conversation from the Manger is going to change the lack of Professionalism exhibited by that group of Front desk staff.
Then Alysha started into a little HAPPY DANCE while saying over & over " Have a nice Day - Have a nice Day. I did tell her at that time that her attitude and Have a Nice Day really was showing that she did not care about the patients. There is no way I could trust this group to handle any of my records or procurement of any complicated special order medicines.
We will not be back to Advanced Dermatology. Furthermore - with Alysha's HAPPY DANCE and the Front Desk staff's lack of any care, concern and NO attempt to make anything right - I now will be looking for any Denver Regulatory Body that oversees Advanced Dermatology. I will be registering a complaint.
My wife did look online for any previous reviews of Advanced Dermatology - she found many - most were negative and related to the treatment of patients by the office staff. So I guess I'm not the first unsatisfied patient. Too bad I didn't review them before I made the choice for both me & my wife to make appointments here.
Since I am convinced that no amount of discussion with the office manager will change this unprofessional behavior - I will be posting this negative review to any and all Online ratings sites.
I do not expect for this email to go anywhere in the Advanced Dermatology management, I do not expect this email to be answered or even read by Advanced Dermatology management.
This email is for my benefit only as I am able to shed this bad experience & move on to find another Dermatologist.

Like Alysha said about 20 times yesterday. Have a Nice Day.

If you have a follow up appointment on something existing and they do nothing but tell you it looks good, you ARE GETTING CHARGED FOR IT!! Also, they charge one thing, then the doctor will recode the way they want, so they get paid more. Make sure you shop around! These guys are expensive and I wasn't that impressed with the care either.

I have never been treated so cruel
If there was zero stars I would pick that
I am a repeat customer of which I paid my bill A year ago for the first visit

I rescheduled my yearly check up through their emails and confirmed my appointment and submitted my insurance information

I got there on my scheduled date a little early And handed the receptionist my ID and insurance card and she looked at it and said to me “ oh Florida blue we don’t take that and since you have that she won’t even take cash payment from you”

So I left feeling so rejected and literally felt ill from the cruel treatment I had just experienced

The thought of that day still Bothers me and gives me a horrible feelings

They apparently do not have the No Surprise Billing act applying to them. Doctors and PA's from the same office can choose to or not choose specific insurance plans. We went to one on our plan and could not get back to see her so saw the PA who apparently was not in the plan. Why ever ask for insurance in advance if you plan to never see if it applies. How about a disclaimer that their individual doctors have different insurance plans. So now we have a huge bill that is normally $20.

I have called 3x to book an appointment with Advanced Dermotology who I've been going to for over 10 years. I really couldn't get a person who I could understand. After 3 calls I gave up. Im sad to have to go somewhere else because their receptionists are low caliber and difficult to hear and understand. So sad. BTW...if you're going to have online booking, make sure it works!!

I went to their Port Orange FL office many times in the past with good service but now it’s unbelievably horrible.

It took 42 minutes to schedule an appointment. Keep getting transferred to different people that either can’t or won’t schedule the appointment. They don’t speak English well enough to understand anything. Earliest appoint at 2 different locations is 3 months out.

I get 3-4 phone calls per day and when I answer it goes to a recording that never ends or gets you to a live person. Also getting 2 texts every day and they all have different numbers to call.

Don’t waste your time here.

I have no complaints about the service or the employees. My complaint is that when you have to cancel an appointment they won’t give you one close to your canceled appointment it is always 3 or 4 months later. I really don’t understand there thoughts in this. I think that it is BS

If I could leave a zero I would they tripled book appointments rush you through the front desk staff is extremely rude the doctor did not even dead in my lip when he put a needle in it about jumped off the chair then I called multiple times to make payments on my account and all they do is answer the phone and say Advanced Dermatology hope please and click you on hold indefinitely. I'm not waiting an eternity to give you money they should have enough staff that they could directly connect you to a person where you could make a payment instead of rudely slapping you on hold whether you have time to hold or not the absolute worst Dermatology experience I have ever had.

I had an AWESOME experience. My first time ever in a dermatology office. Thank you to the AMAZING Dr M. Miller and the staff. I am thoroughly pleased with my care and treatment, physically, mentally and emotionally. Kudos🫶⭐️.

Went to my appt. Needed 2 rx. Pharmacy informed only one was called in. I reached out to the office. Was told they needed my labs then the rx would be released. Sent labs Wednesday evening. Thurs contacted office and was told all is good and rx should be at pharmacy. Nothing. Friday morning called again and was told give them 2 hours and I should have my rx. Come 4 pm still nothing. Called again and was told she will get with dr and I should have it Monday. I leave for vacation Monday. So basically I have to wait 2 weeks for my rx. This is unacceptable

I see/seen Jason Keener at Beavercreek location. I really do feel more time is needed to address issues, as I forgot a few. Jason is excellent at multi tasking. He's very kind and respectful. Please allow him more time with his patients. I would recommend Jason to anyone. God bless

The doctors there are great,
BUT he lady at the front office is not cooperative, I was so surprised by the way she deals with us, she just hung up the phone with out a word when I asked her to try finding me a sooner appointment to make up for the appointment that they couldn’t fulfill and rescheduled 3 times in a row, delaying my son’s appointment for around 3 months, that wasn’t expected in such a respectful place.
They also gave me hard time sending the prescription to the right pharmacy, they did it after so many calls.

I have been blessed to be under the care of Dr. Lance Henry,MD twice now. He did an outstanding job of removing a carcinoma on my lower right eyelid several years ago and today he and his assistant nurses Cheyenne,RN and Larissa,CST removed another carcinoma from the top of my nose. The medical team at Advanced Dermatology are not only highly skilled but listen to your questions and concerns. They are kind and courteous and immediately put you at ease. I can not praise Dr. Henry enough and I highly recommend this clinic to anyone who needs work done in this field.

Would give zero stars if possible. Everyone there is very rude. Do not see dr capin. I was 2 min late and she refused to see me. She is very selfish and won’t spend adequate time with you

My 1st attempt to see a dermatologist was in August 2021. I arrived 15 minutes early and was informed I had no appointment, even though I had a confirmation e-mail from them. 2nd attempt was in Oct. 2021 and it took 20 minutes through their call center to make an app., but finally got one.

My skin condition is caused by Pharmaceutical poisoining and I have a severe rash over my entire body. I was seen by a PA, in leiu of a Dr. He ordered blood work to be done and told me he would call me to follow-up and set an appointment. Blood work came back but I never heard from the PA, or the office, or anybody. I finally called their office and was told I could schedule an appointment with this PA and the soonest would be January 2022. Completely unacceptable. You are not a patient. You are there for their convenience; you are only a dollar sign.

I have being going to Andrea Thompson 5 years or more I wouldn’t go any place else Andrea Thompson is the Best

So, the office manager, Michelle called and left me a message because of my bad review. She says that my prescription is at the pharmacy. She is wrong. I double-checked to make sure, there is no prescription for me at my pharmacy from this office. I had called my GP asking for the prescription and got it that same day I called. Just awful, that's all I have to say and going to a new derm.

Advanced Dermatology in Olive Branch, MS sucks!!!! The lady that answers the phone is rude and the damn voicemail for the provider is always full. I been waiting on a damn prescription that was prescribed a damn week ago and haven’t received it yet. I wish I had read the reviews about this place before hand.