Scam - they add a huge surcharge and while their replies refer complaints to their customer service centre, this does not exist.
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered the tickets 2 hrs before entry time, received a confirmation e-mail but no tickets. The tickets were for 12:45 entry currently 1:30, and still no tickets. Contacted them via Chat Bot, of w... Vis mer
Selskapet har svart
The old man who play the Bouzouki in the way out of the site stole my partner's wallet. The police did nothing.
Selskapet har svart
Be very careful with this website. It looks like an official ticket site for the Acropolis, but it is not. I paid 25€ per ticket for something that should have been free (or much cheaper) on the... Vis mer
1,7
Dårlig
32 anmeldelser
Har svart på 28 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
AVOID Acropolis Tickets!
After getting off the flight in Athens the morning of the day we wanted to see the Acropolis, I found the website and never realised we were about to pay more for a visit than if we just went to the ticket booth at the Acropolis. But that was the least of the issues though. We had been careful in deciding when we booked the time as we were still at the airport, so we selected an afternoon time of 4pm to ensure we could make it. The tickets came via email and we then made our way to the hotel to drop-off luggage and make our way up. Not long before before we were about to enter, we noticed the time on the tickets were incorrect. The entry time they had sent us was 1pm. Staff at the Acropolis were extremely unhelpful and didn't want anything to do with the issue after denying entry to us. There was a number on the ticket which we tried to call but it always went unanswered after multiple attempts. The only option was to email. After detailing our issue, and noting the tickets were never used, they asked what phone number we used as they said they don't have a number to call. I started worrying we've just been scammed. Multiple emails were sent, and it was very clear from the first response that they had no intention of investigating the issue or even solving the problem. I would avoid dealing with Acropolis Tickets and just buy at the entry gate. They have no association with the Acropolis and over charge by 50% (which we found out when we got there unfortunately). AVOID AT ALL COSTS.
7. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Acropolis Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected. However, we are trying to do our best to give the best possible service to you.
You can reach further information in our Help Center.
Thank you for your feedback!
La visite est gratuite pour les…
La visite est gratuite pour les ressortissants européens de moins de 25 ans. Or vous ne le découvrez qu’après avoir payer
Au moment de la réservation, le choix est adulte ou moins de 5 ans.
Rien ne le mentionne. Des voleurs !!
Ils vous disent ensuite que c’est noté sur leur site et qu’ils ne remboursent pas ..
ATTENTION !
20. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Acropolis Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected.
However, we would like to detail that our T&C, which should have to be read by the user before finishing the purchase, states how fees work.
The service offered is not the sale or resale of tickets of Acropolis but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
You can reach further information in our Help Center.
Thank you for your feedback!
Avoid this seller
Avoid this seller. I just paid 45 eur to receive 30 eur ticket. I would have accepted this if it were clearly put: "ticket price = 30 eur, service fee = 15 eur". But now i feel as if contacted scamers.
11. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Acropolis Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected.
However, we would like to detail that our T&C, which should have to be read by the user before finishing the purchase, states how fees work.
The service offered is not the sale or resale of tickets of Acropolis but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
You can reach further information in our Help Center.
Thank you for your feedback!
AVOID
Buy tickets at acropolis directly, they charge a fortune (ticket value: 20€, actual price paid: 32€).
The website selected a date I didn’t want, I tried cancelling the tickets and get a refund through their customer service and they don’t allow any cancellations. Terrible customer service.
18. mai 2024
Anmeldelse skrevet uten oppfordring
Svar fra Acropolis Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected.
However, we would like to detail that our T&C, which should have to be read by the user before finishing the purchase, states how fees work.
The service offered is not the sale or resale of tickets of Acropolis but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
We also inform you that changes in the time of visit or type of tickets are very restricted and we are unable to make changes or cancellations. We are currently working to find a solution to this issue.
You can reach further information in our Help Center.
Thank you for your feedback!
Not what they say they are! Avoid
Bought a ticket online, and didn't received the PDF copy of the ticket until 5am of the day of the tour. I missed this because the email did not indicate that/when I was supposed to receive the ticket and when I woke up on the day of the tour, I went straight to the ticket office of Acropolis (more on this point below).
The email indicated that I could either access the ticket by downloading the app or by redeeming it at the ticket office in Acropolis. I chose to do the latter (as the review about the app was very bad so it was not worth downloading the app) and when I turned up at the ticket office, the staff said that they do not recognise the seller 'Headout'.
I queued for the main entrance and the security there has simply told me that they do not release any tickets that are bought from 3rd party resellers. So, apparently I had to contact Headout for my ticket.
When I went back to my hotel, I hadn't appreciated that an email with the PDF copy of the ticket was sent at 5 in the morning. I've completely missed this, I was not informed about this in advance. Again, I thought that the ticket would only be available on the app or at the ticket office.
It was all a bit of mess really. I bought the ticket online in advance of the tour so I did not have to queue up given how busy and popular Acropolis is. This company is a fraud, or however you call them, has 1) simply lied by saying that I could redeem the ticket on the site and 2) mismanaged as they have not given me an indication that a PDF copy of the ticket would be emailed right on the day of the tour.
The municipality of Athens should ban this company... lots of people will get annoyed.
30. april 2024
Anmeldelse skrevet uten oppfordring
Svar fra Acropolis Tickets
First of all, we are sorry to hear about your bad experience.
In this case if the purchase was made through Headout we recommend that you contact their service to report the problems you have had as we are acropolis.athenstickets.org.
Thank you for your feedback!
Bouzouki old man is a thief
The old man who play the Bouzouki in the way out of the site stole my partner's wallet. The police did nothing.
8. mars 2024
Anmeldelse skrevet uten oppfordring
Svar fra Acropolis Tickets
We are sorry to hear about what happened.
In this case we are in charge of managing the visitor's experience in terms of admission and administrative procedures, so we cannot take responsibility for what happened outside the monument.
However, we thank you for your comments and hope that your experience inside the Acropolis was to your total liking.
For more information, please consult our help center.
Thank you for your feedback!
Good service
11. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Acropolis Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Acropolis. Your comments help us to keep improving.
You can reach further information in our Help Center.
Thank you for your feedback!
disappointing experience with this company
As an art historian and art advisor, I could basically visit all museums and foundations in Athens free of charge. However, since I heard it's better to make booking in advance, hence, you can't discuss your professional ID via online, I found this web site which sounded quite ok offering skip the line plus audio guide. I booked my ticket for 16 euro, which was supposed to include audio guide too, for slot on Monday, but eventually when I came to Acropolis, I found out that there was no any audio guide ( I assumed that this company arranged a person on the desk who distributes audio guides) but instead, the woman who works directly from Acropolis, told me that this web site is not affiliating with official selling of tickets and if I wish to have audio guide, I have to go to office where I booked it. I have no idea where office of this company is located. Besides, I don't understand why they have such a different price while official price is only 10 euro. People came without any pre-booking, got their tickets for 10 Euro and didn't have to wait while I had to wait for my slot.
8. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Acropolis Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected.
However, we would like to detail that our T&C, which should have to be read by the user before finishing the purchase, states how fees work.
The service offered is not the sale or resale of tickets of Acropolis but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
On the other hand, it is true what you say about the audio guide, and we want to discuss your case in more detail, that is why we will contact you by mail to give you more information about it.
Thank you for your feedback!
Why was I charged 30€ when it is only…
Why was I charged 30€ when it is only 20€ for entry?
Why is this survey in Spanish when I used the website in English?
¿Porque?
11. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Acropolis Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected.
However, we would like to detail that our T&C, which should have to be read by the user before finishing the purchase, states how fees work.
The service offered is not the sale or resale of tickets of Acropolis but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
You can reach further information in our Help Center.
Thank you for your feedback!
Not official Acropolis we site
I bought the tickets at 8h and receive the etickets by mail at 10,45h. My group had to leave, so I had to buy new ones. DO NOT USE THIS WE, THEY SAY THEY ARE THE OFICIAL ONES BUT THEY ARE NOT. They charge you 30% more than in the official one.
11. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Acropolis Tickets
Firstly, we appreciate your feedback, and we are sorry to hear about your bad experience.
However, we want to highlight that we do announce at the end of our website and in our T&C that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets that we provide are 100% official as we get them from the official box office, and in no case, we are trying to scam or mislead.
Also, we have verified that we did send your tickets by mail on time. They were sent minutes before your entry time.
You can reach further information in our Help Center.
Thank you for your feedback!
No me enviado el email, un desastre
No me enviado el email, hasta las 7 pm, a las 10 am NO.
Me han cobrado dos veces 60 € y me han dado 2 tickets de 20 €.
Devuelvanme lo antes posible los 60 € del segundo cobros.
Y los 20 € cobrado de más por los rickets entregados
11. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Acropolis Tickets
En primer lugar, agradecemos mucho su comentario, y sentimos saber que su experiencia con nosotros no fue tan buena como se esperaba. Sin embargo, estamos tratando de hacer todo lo posible para brindarle la mejor satisfacción.
Hemos revisado su caso nuevamente y podemos confirmarle que sus entradas fueron enviadas correctamente a través de nuestro sistema antes de la hora de su visita y posteriormente también se las enviamos de nuevo a través del chatbot.
Puede ver más información en nuestro Centro de Ayuda.
¡Gracias por sus comentarios!
Excellent service à la clientèle
Malgré la météo... service rapide et courtois.
26. juli 2023
Anmeldelse skrevet uten oppfordring
Svar fra Acropolis Tickets
Tout d'abord, nous apprécions votre commentaire.
Nous sommes rassurés que vous ayez eu une bonne expérience avec nous et que vous ayez visité l'Acropole. Vos commentaires nous aident à nous améliorer.
Vous trouverez de plus amples informations dans notre Centre d'aide.
Nous vous remercions pour vos commentaires !
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