Acorns Early Anmeldelser 

Good and works great and convenient

I’m not sure if Acorns Early has the worst customer service I’ve ever experienced or if this is a case of deceptive financial practice. I’ve been calling customer service all week. They make false promises. When I’ve asked to talk to a supervisor or upper management, I was told multiple times that no supervisor is available and told I would get a call back. Never happened. I emailed. No response. There is NO way to get beyond the horrible customer service. They have my daughter’s hard earned money. She was saving to buy a car and we can’t access the money, and there is no explanation. I’ve placed a dozen calls. I get an apology and a promise to send my concerns to their ‘special team’ who will expedite the transfer and told my daughter’s money will be in our bank account tomorrow. And nothing happens, day after day. I’ve had an Acorns account for years. My daughter and I have had a GoHenry (Acorns Early) account for years. No more. This is what happens when customer service is contracted out. Either upper management doesn’t know what’s happening, they’re part of it, or they just don’t care. None are acceptable.

My Experience With Acorn Early was Awesome. I did not understand the debit card at first and then customer service explained it to me and walked me through it. Now I have a Debit card for all of my kids. Even the 6 year old. I love it. ❤️ I can login to my Acorn Early app as a Parent then add a large sum of money or little money, my choice then I can transfer portions of the money to each child's debit card. For example: if I have 6 kids I can order all 6 kids a debit card individually then add money to each one of their cards as a allowance or reward for the good behavior or work they do around the house etc. Then they can use their card for any shopping , like Target or Roblox or Walmart or The Corner Store etc. This Acorn Early Card System is Brilliant, I love it.

Their customer service is top notch. The ability to track what my child spends and to teach them how to spend money responsibly has been a great benefit.

Please don't download this app. My kids had over $600 saved in their account and now they are older teens and we decided to get them a regular debit card. I closed the account and was told our money would be refunded in 3-5 business days. I called in a week later, (Still no money). They said to wait longer. Then I get an email saying they need my banking information. I reluctantly gave them this, and they said it would be another 3-5 business days. I have called 6 more times asking for a supervisor or any additional help and every person tells me the same thing. They will escalate my case to a supervisor and have them call me. No one ever does. Do not waste your time or money with this app. You will not get any money refunded to you. My next step is to see an attorney to help with this, which is extremely frustrating! My recommendation is to get your child a teen venmo account. We are using this now and it works so much better than this app!

In response to their reply below….this is the number I call everyday, I’m anxiously awaiting your phone call that they promise me every time I call!

I can see how it would have a 4.2. It is a 4.2 until you need something or have an issue. Daughter was school shopping and it wouldn't let me deposit $150 without it pending for days. So I tried again. Now $300 pending. So I did less, went through fine but then hit a daily total limit. Spent hours trying to get through to talk to a person. No chat. Email takes days. Finally someone called me back and couldn't stop the pending deposits told me my bank would. Local bank couldn't see it yet and told me to get a hold of them when it's pending on my bank account. Next morning it was paid, no pending. They couldn't reverse it at that point. Now I'm trying to cancel at the $300 isn't accounted for in my refund and the canceling process takes about a week and once again I cant get a hold of a person. Business practices like this belong in the dark ages, not 2026

Easy to use for parents and kids. My kids loved using it and it helped them understand savings and using a card in todays digital world.

We love this card and the app works great! The only issue is our card doesn't always work when we try to use for in store purchases.

Acorn is trustworthy. I've been with them for about 8 months and my account has been growing. I can see where my money is going and that gives me the excitement to save more. I have not withdrawn anything since I opened the account but to my understanding, Acorn doesn't charge for withdrawals but you may have to pay taxes.

It’s taking too long for the money to be available to my daughter.

My son had a go Henry card that had about $45 on it and somehow is not associated with the account anymore. That's my only criticism.

Good experience

It’s easy and fast. We love it!

Easy to use for both parents and kids.

I recommend to my friends with kids. Makes allowance and chore money so much easier.

The app is great for my young grandchildren to learn about money. It is very easy to keep up with their spending.