ACES Eye Clinic Anmeldelser 

Very good service and staff very friendly and make the appointment enjoyable clinic very clean and tidy.

Professional, compassionate and friendly.
From the initial referral from my optician for cataract surgery, I cannot fault the service I have received. I am having my second cataract surgery at the end of January and I am feeling less nervous and confident.

The whole experience from opticians referral to treatment took only three weeks. Greatly pleased with the instant vision improvement. Be assured you’re in good hands with ACES.

RThe member of staff who conducted my assessment instantly understood my hearing issue and spoke clearly and loudly, I didn't get her name but many thanks.
Also the whole building appears to be very well run and very efficient.

I have been a patient of ACES for many years due to having Glaucoma. From the very first visiit they have always been very Proffesional, Caring, Friendly, Supportive, along with noting being to much trouble. I have no problem at all in recommending this wonderful health provider.

I had my replacement lens carried out at Chelmsford, they replaced with wrong lens, no accountability and no sense of urgency to correct their mistake despite being nearly 3 months of waiting to fit me in again.

was referred by my optician to have my right eye lazered. The reception staff were very friendly & polite. The actual gentleman who did the laser put me at ease and was polite & friendly

Exemplary service... Great staff who were courteous and knowledgeable as one would expect.

Following the referral I was contacted by Aces within 4 days and an appointment booked in 10. The tests carried out seemed thorough although somewhat fragmented. I was put forward for Cataract surgery. The procedure on my first eye was within 3 weeks with the second within a further 20 days.
The staff were very professional if not particularly friendly/chatty. The surgery took about ten minutes. However it seemed very much like a conveyor belt procedure.

Aces really know what they are doing. I felt relaxed and well cared for before and after my procedure.
The staff are excellent and the premises comfortable.
Very impressed and grateful.

Very good treatment staff very helpful and all procedures were well explained

Apart from not being told about the wait time of 40 to 45 minutes before being seen Aces staff were all professional and friendly. The tests carried out were very extensive and the machines used were impressive. It took about an hour to ascertain that both my eyes needed cataract operations. A very thorough appointment. The NHS chose well using Aces.

Aces staff and expertise were excellent they went above and beyond to make you feel at ease before during and after the whole procedure great team

My first cataract removal so a new experience for me. The whole procedure went very smoothly. The HCA’s who instilled plenty of eye drops, the Surgeon who performed the procedure and the after care and advice was all very good. Thoroughly recommend ACES for any ophthalmic procedures that they cover.

The assessment before operation was great. The operations went smoothly. But I’m very disappointed with the follow up call after the second eye surgery hasn’t happened. 2 appointments later that didn’t happen. No explanation as to why. Definitely no apology. So frustrating. Still waiting nearly 2 weeks after surgery. Was told I would get a call back. This didn’t happen either. So I still don’t know if the appointment has been arranged for the third time. Just not good enough.

Very welcoming reception.. Wery comfortable waiting room. Everything so professional, surgeon or doctor put my mind at ease he was so kind explaining everything to me,left more relieved and happy to know what the problem was, thankyou mary.

Referred by my regular optician to check suspected early signs of glaucoma, I was given a very thorough examination of all aspects of eye health earlier in the year which revealed no serious concerns. Six months on I have had a follow-up appointment to monitor the situation. It's re-assuring to have this care available and I rate 5 star satisfaction for the clinic, its staff and the diagnostic procedures.

Super helpful. Assisted with wheelchair. Clear concise discussion with specialist.

The experience I had at the Clinic was second to non. I was so pleased that Aces could perform surgery on both my eyes within a ten day period. The Surgeon and all the staff were very friendly, helpful and obliging. My husband had the same procedure 5 years ago and he had the same opinion as my self. I would wholly recommend Aces to any one as the team worked brilliant together.

The surgery was unable to go ahead because they said the patient couldn't safely get on the bed, why wasn't this assessed or flagged at the pre-op appointment. Waited for around 3 hours by which time the patient couldn't easily move from her wheelchair. Now been booked in at a clinic with a step!!! and given an early appointment so there should be less delays! Perhaps they should have done this first and save us all time and money.