Access Doctor Anmeldelser 

60
•
TrustScore 4.5 av 5

4,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 2 av 5 stjerner

Can not recommend for weight loss medication, I applied for an assessment 19/09 and received 2 positive messages from a clinician telling me I was fine to continue existing medication and going furthe... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I couldn’t get a doctors appointment for 2 weeks and I had a bad flare up of psoriasis on my scalp and needed the betacap application ASAP so I ordered it Friday night, it got approved Monday and I re... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I’ve been using this service for good few years now and wanted to stress how delighted I am with their service. They are always diligent going extra mile To make sure all my complex medical needs are... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Ordered a medicated shampoo which I was having trouble sourcing elsewhere. Very reasonable price and excellent service from start to finish. The webform was clear and easy to complete. Had to discuss... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Apotek
  2. også i
  3. Apotek på nett

Skrevet av virksomheten

Access Doctor is a UK-based digital healthcare platform dedicated to making high-quality healthcare more accessible, convenient, and patient-focused. We provide a secure online service that connects patients with UK-licensed clinicians for confidential medical consultations, allowing them to receive expert clinical advice and, where clinically appropriate, treatment without the need for an in-person appointment. Our mission is to remove barriers to healthcare by offering a simple, efficient, and trusted digital experience. Patients can access our services from the comfort of their own home, saving time while receiving care that is safe, evidence-based, and tailored to their individual needs. At Access Doctor, patient safety is at the heart of everything we do. Every consultation is carefully reviewed by qualified healthcare professionals who follow established clinical guidelines and robust prescribing standards. We are committed to maintaining the highest levels of clinical governance, regulatory compliance, data security, and confidentiality. We continually invest in technology and service improvements to enhance the patient experience while ensuring our platform remains reliable, secure, and easy to use. By combining innovative digital healthcare with professional clinical expertise, Access Doctor is helping to transform the way people access healthcare across the UK, delivering safe, convenient, and compassionate care whenever it is needed.


Kontaktopplysninger

4,3

Enestående

TrustScore 4.5 av 5

60 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 50 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,3

Alle anmeldelser

(60)

29 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Ordered a medicated shampoo which I was…

Ordered a medicated shampoo which I was having trouble sourcing elsewhere. Very reasonable price and excellent service from start to finish. The webform was clear and easy to complete. Had to discuss a minor point over the phone and was given sound advice. Delivery was prompt. Appreciate the professional service. Thank you

1. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Access Doctor

Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you were pleased with both our pricing and service. It's great to know that our online consultation was straightforward, our team was able to provide helpful advice over the phone, and your order arrived promptly. Providing safe, professional, and patient-centred care is at the heart of what we do. We truly appreciate your kind words and look forward to assisting you again whenever you need us.

Access Doctor team

Vurdert til 5 av 5 stjerner

Best online pharmacy around

Best online pharmacy around! I’ve been using access doctor for a while and can’t fault their service.

19. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Access Doctor

Thank you for your wonderful 5-star review! We truly appreciate your support and look forward to serving you again in the future.
Access Doctor team

Vurdert til 5 av 5 stjerner

I’ve been using this service for over 2…

I’ve been using this service for over 2 years now! It is so quick and efficient, I do not have a bad thing to say about it! It’s the best service, 10/10 from me. Thank guys for best service.

16. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Access Doctor

Thanks so much for your amazing review and for trusting us for over 2 years! We’re delighted to hear you’ve consistently had a quick and efficient experience. Your kind words and 10/10 rating mean a lot to the team. We truly appreciate your support and look forward to continuing to serve you! ⭐😊

Access Doctor team

Vurdert til 5 av 5 stjerner

Quick turnaround

Quickly arrived, no issues.

16. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Access Doctor

Thank you for your wonderful review and continued support! We’re so pleased to hear you’ve had such a great experience. We truly appreciate your kind words!

Access Doctor review

Vurdert til 5 av 5 stjerner

Pleasantly surprised

I was sceptical using them reading all the other reviews, however process was quick and easy.

11. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Access Doctor

Thank you for your wonderful review and continued support! We’re so pleased to hear you’ve had such a great experience. We truly appreciate your kind words!

Access Doctor team

Vurdert til 1 av 5 stjerner

I ended up abandoning my order

I ended up abandoning my order. They do an age verification check - I’ve never had to do that for any other online pharmacy. It’s possible for good websites to do soft checks in the background. I ended up abandoning my order and went back to the independent pharmacy which is much better.

30. mai 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Access Doctor

Dear Christina,
We’re sorry to hear you decided not to complete your order. As a regulated healthcare provider, patient safety is our top priority, which is why we carry out strict age verification checks rather than relying solely on background checks. We appreciate that this may not suit everyone, but these measures help us provide safe and compliant care. If you have any questions or would like to discuss your experience, please contact us at admin@accessdoctor.co.uk and a member of our team will be happy to help. We always strive to go above and beyond for our patients.

Access Doctor team

Vurdert til 1 av 5 stjerner

Access doctor yeah pull the other 1

Ordered domperidone 4 times now. Emailed got a full refund for 1 partial for the second no reply to my email for the third so no refund as yet. The forth has been under review since the 6/5/26. No reply to my question to see how long it will be. They did inform they were having issues with the new website but come on 6 days in review.

6. mai 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Appalling

Appalling. I ordered two lots of medication by mistake. I called, left two voicemails and sent two emails stating that I had made a mistake and ordered two lots instead of one. The doctor then only approved one lot of medication. In their questions an answers it states that they will only take the amount that you owe from your bank. When I questioned this they ignored me. I’ve sent another multiple emails which have been ignored or answered part of the question. I now see that the note stating that the doctor only approved one box has disappeared and they shipped two boxes to me which will now justify taking the whole sum of money. I’m not at all happy.

9. desember 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I was worried after reading the reviews…

I was worried after reading the reviews but I had no issues at all,ordered some antibiotics for my UTI and they arrived as expected. I used my address to confirm my age as I was suspicious about putting my card details for it. Everything was confirmed and order was shipped. Recommend!

20. august 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great service

We ordered medication on a Sunday, it was confirmed on the Monday and arrived on the Tuesday. Fantastic service.

24. juni 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Absolutely brilliant company if you need antibiotics quickly

Absolutely brilliant. Their service is next to none. I used the next day delivery service as I knew that it was a bank holiday. There was no way that I could get to a g.p. because of the high volume of patients we get at our G.P. especially after a bank holiday!!!!
so ordered antibiotics and they came the next day without fail. I had accidentally ordered two packets but was refunded straight away. Will be using them again if I can't get to the doctors in time. Excellent service. Thank you. I honestly cannot believe the negative reviews. They are certainly NOT a scam company .SallyAnn Ling

25. mai 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

This company should be shut down

I put an order in on the 12th fedurary it took them a wk to send it, which wasn't good. I sent them e mails, but they didn't answer , but they got them in the end . I don't think they gef it. when we put a order jn it's cause the doctors are so busy we can't get to see them . Anyway, all end OK

12. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Payment taken for unconfirmed order, unable to speak to anyone despite repeated attempts

I tried to order a product through this company but received an email from them saying they were unable to process the order due to being unable to verify my age.
I then ordered the product from another company that was able to verify my age.
Access doctor then emailed me to say my original order had been approved and that payment had been taken.
I emailed them to explain what had happened and asked them to please refund and cancel the order.
They did not acknowledge my email and so I then tried to call them repeatedly during the hours they say they’re open on their website but just got put through to voicemail repeatedly.
I have now received the items that they said they were unable to prescribe and have been charged for them. I do not need two sets of this medication and am now out £50 which I cannot afford.
Would advise avoiding this company as it seeks they are uncontactable if an issue arises

5. februar 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Inefficient and Slow

I have not received the medication I ordered but the company have taken the money. I will have to go through my bank to claim the money back. Do not use.
UPDATE
I finally had a response to my emails and they say my email proving what medication I was on went into their junk mail. They were still slow to respond to my emails initially when the problem could have been resolved. I also think their processes are inefficient as they ask questions after they have charged you unlike other online pharmacies. I am waiting for my refund. Thankfully, I have enough disposable income that I was able to buy my medication elsewhere. Shame they don't look at the reviews and improve their systems.

13. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I was extremely worried after ordering…

I was extremely worried after ordering and then coming here to read the reviews! I have received my order and was sent as requested signed by 1pm.

What I will say is that they really need to make people aware of cut off times, when placing for next day let people know when that will be after a certain time. I also emailed them and didn’t get a reply which doesn’t help people thinking it’s not a scam.

4. september 2024
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

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