ABTA Anmeldelser 

Excellent service and so easy to get a complaint resolved if you don’t like confronting companies this is great as they do it for you

Communication from ABTA keeping me updated.

Pointless waste of time, well advertised telling everyone how your safe using these travel companies who are ABTA regulated but it’s totally irrelevant, all comes down to friendships that have clearly been made between them and travel company, no reasoning, and travel companies are specialists in the ABTA company working knowing how to stop claim

I was forced to raise a dispute against a travel provider for a blatant mis-selling issue, logging it online with ABTA regarding P&O case reference CAS-768667-W9K2 before the company even told me to. Weeks later, I have received absolutely zero response, update, or acknowledgment.
I have even emailed Paul Ludlow (President of Carnival/P&O) more than once to get this escalation sorted, but it has been met with total silence. I would prefer to speak to a human to get this resolved, but I am refused basic customer service unless I pay premium phone rates to ABTA. They deliberately make communication as difficult as possible, so they don't have to deal with how poorly they are performing.
The online system is a black hole. No communication, no tracking, and zero accountability. ABTA is completely failing consumers who need support against rogue travel brands.
After receiving a response from ABTA - I gave them my case ref and booking number for P and O as I have heard nothing from ABTA after raising an official form on the website and received no formal response or case ref. which is why they cant find anything and yet still they want me to go through the same process on line again rather than reaching out and having a proper conversation human to human. This is why customer service is at an all time low and people lose faith. ABTA please contact me and speak to me and please stop wasting my time filling in another form that you ignored the first time around.

Very efficient and sorted my refund claim regarding gratuities with (Cruise2) Coop.

Smooth process with clear and regular updates.
Mediator was clear on the process and stages. They listened to the facts and concerns and provided a fair and balanced assessment to enable a quick and acceptable resolution.

We heard back from ABTA within 24 hours of raising our dispute and the matter was dealt with to our satisfaction within a week.

I had been in discussions for over a month with the company trying to reach a satisfactory outcome. After reaching the end of negotiations with no conclusion I contacted ABTA and within a week was approached by the company in question and offered full compensation. I’m very pleased with the help I got from ABTA.

What an excellent service, helped me throughout the whole process, this is the first time I have ever had to use ABTA for a holiday complaint.
Staff extremely helpful and understanding.

I had a dispute with a holiday company that dragged on for months without reaching a satisfactory conclusion for either party. I contacted ABTA who put me in touch with Charles for the mediation process to begin via phone call on a specified date and time. Charles was informative, helpful and friendly to talk to and a settlement was agreed between myself and the holiday company in a timely manner. Much easier and quicker than the arbitration process or going to Court. I would definitely recommend this route.

Having tried to resolve an issue with TUI and claim for an upgrade that I didn't receive, I contacted ABTA. Did the whole thing online - really easy - and received a refund from TUI after a couple of days. HIghly recommend if you can't get a satisfactory response from your travel company.

Excellent service. Easy to talk to and everything fully and clearly explained. Issue resolved within 30 minutes. Definitely recommend this service

Spoke with Charles, who was very professional, informative and supportive. Being from a generation that don’t complain and just put things down to experience, Charles listened and relayed my concerns perfectly in what was a very stressful experience-thank you so much for your assistance & achieving a desired conclusion

Great for sorting out problems with your travel agent

The man who called was well spoken and very polite and professional, he explained everything fairly and correct, and solved my issue in very fast time

This was our first experience with ABTA and it could not have been more positive. Registering our case was easy and we were kept fully informed of progress before our mediation call a couple of weeks later. On the mediation call, the mediator fully explained the process before dealing with our case and quickly offering a resolution that was accepted by both parties.

I found them very straight forward to deal with and they were helpful in assisting resolving an issue I had with a holiday company

Needed help with a holiday after-care issue I was having and ABTA took control and investigated on my behalf. Once they became involved the issue was resolved almost instantly. They were undoubtedly how I got to a solution.

total waste of space appear to take orders from Travel agents all they do is waste your time make no effort to help the only notification I received re my complaint was the the matter remains unresolved well that would be pretty obvious because they do nothing they have no powers to do anything its just a dumping ground for complaints to put you off but don't be put off go to court. they are only there to slow everything until you give up,

ABTA complaints poilcy was very clear and easy to use. Timelines stated were adhered to. Case was settled with travel prrovider.