ABTA Anmeldelser 

We contacted Abta in a case we had , yes it was dealt with in the proper manner, slow in replies, though it stated that it could take up to 28 days for replies. Thats far too long really to deal with customer issues.
Yes I would use this process again but expect long delays.
Not the outcome we hoped for, we still lost out on our holiday.
So the care for customers was not there.
Holiday voucher, yes, but we have to give it back as part of another holiday we have to book .

Bought the top cabin (?) on a new Riviera river cruise boat based on their description. Allegedly separate bed / living areas with the latter having sofa / easy chair / coffee table/ desk + chair. The reality was the living area had none of those, instead there was a dining table with 4 dining chairs a sideboard and a sink with a Quooker tap. This on a boat where meals are not served in cabins.
Contacted Riviera and required £1500 compensation based on mis-selling. They paid £950, for some reason they dreamed up, but alleged others would view the description as accurate!
Detailing the documentary evidence to ABTA was a bit of a pain in the proverbial but ultimately worthwhile as Riviera have now settled for just under £3k.
Delighted with the additional pressure exerted via ABTA. Still waiting for ASA to complete the picture by hitting them for false advertising on their website.

TOTALLY AWFUL AND FRUSTRATING EXPERIENCE.
cant log in to see my updates. Have messaged on Facebook with no reply til 3 weeks later ... stillness able to log in and read update. Total waste of time . ABTA complaint reference: 317560

Our first experience of ABTA was through a lengthy complaint against P&O Cruises. Although the process took time and I did have to chase for updates, ABTA did help move matters forward and ultimately P&O increased its offer, which I am grateful for. I believe we would have struggled to achieve this outcome without ABTA’s involvement.

The process was handled online, rather than through a direct conversation with a mediator, and although the final settlement was not everything we had hoped for, I appreciate the opportunity to have our complaint formally considered.

Overall, I am thankful to ABTA for its involvement and for helping us reach a resolution. My experience showed me that the process may not always deliver the outcome you want, but having an independent intermediary can make a difference.

Please don't waste your time complaining to ABTA, they do their best to help their members. They do not care about you and your holiday. It is just there to give you a false confidence when you make a booking.

Resolved my issue with On the Beach quickly and very pleased with outcome

Edit 13 October- ABTA replied to say I have to pay to get them to do anything more. I can’t understand how a representative body can’t get one of their members to respond to a compliant for 5 months and don’t see this as any sort of breach of their code of conduct.

Initially I thought ABTA were pretty good when I contacted them in June and they got a reply from EasyJet holidays saying they would give holiday credit within 21 days. That was 3 months ago though and I have never received anything and all ABTA do is send the company another message.
Now I have had enough and said I want to move the complaint to the next stage as I’m sick being lied to be easyJet holidays and no longer want credit for a company that have been so awful to me, but ABTA have not responded to me.
It seems they just pass on messages to their members but if those companies choose to ignore them ABTA don’t actually do anything more or apply any pressure. So I’m now almost 5 months in and still nothing no response to my initial complaints to easyJet holidays and nothing meaningful from ABTA.
I really wanted to leave a positive review but this has been a very poor experience

Abta helped us to get our complaint sorted and we were very happy to have received the refund and happy to close the case.

I submitted a complaint to ABTA ADR Stage 1 on 28 August after completing Jet2's internal complaints process. Case Reference 316512

The guidance states that Stage 1 takes approximately 50 days on average, yet I have received no meaningful update on my case. I have sent three separate messages through the ADR portal requesting a status update and have not received a response.

My intention in using ADR was to obtain an independent review and resolution of my complaint. I fully understand that investigations take time, but basic communication and acknowledgement of customer enquiries should not be difficult.

The lack of responsiveness has been extremely disappointing and has left me with no confidence that my case is progressing. I have now had to contact ABTA directly outside of the portal in an attempt to obtain an update.

I would welcome a response from ABTA confirming:

Whether my case has been assigned to an adviser;
Whether Jet2 has responded to the claim;
The current status of the investigation; and
An estimated timeframe for the next update.

I hope ABTA can resolve these communication issues and demonstrate that the ADR process is being handled effectively.

Corrupt organisation who have no interest whatsoever to help you. They’re geared up to try provide an impression of helping you. But, are just corrupt people who cover their partners such as Jet 2. Don’t bother using them to raise a complaint. Go straight to a law firm who will grab the complaint by the horns. ABTA you should be ashamed of your corrupt organisation. How dare you ! 😡

In response to ABTA attached below. The arbitration you have in place are equally as corrupt. They’re not regulated by the FCA either. Please don’t insult my intelligence here. ABTA are absolutely useless. You have no right to put your name in the document for all inclusive holidays. As you are basically useless in every department and have as stated an another corrupt arbitration panel in your next steps [Stage 2] absolute corrupt organisations who are obviously taking money from individuals who have been robbed by JET 2. To then cause more financial loss as you all protect your own interests. I hope anyone reading this sees your pathetic organisation for what it is! 😡

Had a significant problem with the air conditioning during our holiday in Greece. It repeatedly failed despite several attempts by the hotel to repair it. The temporary repairs only lasted a few hours, and the fans provided as an alternative were very noisy and made sleeping difficult.

The problem happened again on our final night and was only repaired the following morning. I contacted easyJet holidays during the holiday and their team did intervene with the hotel.

After returning home, I made a formal complaint. easyJet initially offered £50, then £75 and £100, which I did not feel reflected the disruption. I took the matter through ABTA, and easyJet ultimately agreed to my requested £300 compensation.

Although the holiday itself was affected by the repeated air conditioning problems, I was pleased that easyJet ultimately listened to the complaint and resolved it fairly. The communication and final resolution were appreciated.

I have absolutely no idea what the point of ABTA is. I won't go into details of my complaint but ABTA were useless. Not only that they sent me a reply of someone else's complaint ! All ABTA did was send my complaint to the company after I had already done this. Completely pointless.

Really disappointed with ABTA at the moment my complaint has been going on for a while but TUI has not responded also abta has not updated me on messages which I have sent to them .I understand it's been a busy time but it's been 2 months UPDATE case 314528

I have been trying to submit a complaint but every time I click "submit" nothing happens. Have tried phoning but unless I enter a reference I can't speak with anyone and I can't speak with anyone because I can't submit my complaint so as to get a reference number. SO FRUSTRATING.

Updated review since response:
I currently have a complaint open with ABTA case 314428 and initially I thought it had been dealt with well from ABTA as easyJet finally agreed to refund my money nearly a month ago and ABTA were giving me regular updates at this time.
However, I have still not received my money. I am still having to chase easyJet myself for this and getting nowhere. I didn't close my case with ABTA as I won't do that until the money is back in my account. I have updated the case with ABTA and sent at least 3 more messages on their system box to ABTA as well as 4 phone calls to easyJet and 2 emails to easyJet to try and get my money back. Easyjet keep moving the goalposts about when this will be each time. ABTA have now responded to me to offer more help with this and to chase easyjet on the agreed refund. I now have a case manager assigned and I am hopeful that this will get resolved and escalated if required.

Very professional service from ABTA. They guided me through the process and helped me reach a claim amount I was satisfied with after several rounds of discussion with the company. I’d happily use them again for any future holiday‑related complaint.

Great service and very friendly and helpful staff members really appreciated the help

Absolutely fantastic experience dealing with ABTA, very transparent in what they are there for in dealing with your disputes, very accessible and proactive in returning my case notes.
In the modern world a truly 5 star organisation that truly care for the people they are dealing with.
In my dispute, they have made my path forward a lot less daunting with the information and guidance they provide.
Well done ABTA

I had a great experience with ABTA. They were fantastic at helping to resolve my problem, and the communication throughout was really good. They were helpful, professional, and kept me informed every step of the way. I really appreciate the support and would definitely recommend ABTA to anyone who needs help resolving an issue.

It took some time from start to finish, but it was an easy process. I knew where my case was up to during the wait.
The Abta case handler was nice and achieved a satisfactory outcome that I couldn't have done alone.