ABI Holiday Homes Anmeldelser 

On this occasion I am rating my complaint with one star.
We purchased a new ABI Adelaide last year, on receiving the keys we found a few issues that were dealt with very quickly and rectified, apart from I’m still waiting for some cushions to be replaced, the wrong colour keeps being sent out.
A few weeks ago I noticed the carpet was fraying beside the edging strip gripper, on closer inspection I could see the carpet had been cut at least 1/2 inch too short and it wasn’t even inside the gripper. I reported it to our site manager and he arranged a visit from an ABI representative. I wasn’t present at the time of his visit but he left me a note to say that a new carpet was on order.
Today I have been told that I’m not receiving a replacement carpet.Apparently my warranty has expired they take into account when the money is paid for the van, not actually when you receive the keys so it has just expired.
As you can imagine I’m not very happy, the only way you can see this carpet has been cut short is when you go down on your hands and knees.
The customer services guy has admitted the carpet has been cut too short and needs replacing. Had the carpet been fitted correctly in the first place it wouldn’t need replacing regardless of the warranty This is just another example of shoddy workmanship.
I love my caravan and the site it’s situated on but feel very let down by ABI customer services
UPDATE
Andrea from ABI has been intouch and said a new carpet is on order and I will be notified as soon as it is in stock to arrange a date for fitting. I will review again once everything is sorted.

Bought a new Lodge from ABI this year. Got it delivered to caravan site April. Now September and still waiting on the TV unit drawers to be fixed.
All the other snagging issues were solved after a few months.
I contacted ABI direct as Clayton didn't seem to be able to get this resolved quick enough.
ABI said that new parts are on order but I said it should be a new unit as this is faulty goods.
ABI said that Clayton are my point of contact.emailed them again but they have ignored it.
After sales not very good at all
Always the same when pay things up front.
ABI built this lodge quicker than it's taking them to get a TV unit in proper working order.

It is of little or no surprise to me that the majority of the reviews on this website are 1 star.
We ordered an Ambleside holiday home which was not supplied in accordance with our specification. The missing kitchen Velux window could not be retrofitted so we had to wait 12 months for a replacement home to be supplied and installed, during this time we had to use temporary steps and could not have skirting etc. installed.
There were a few minor issues with the new home which were resolved. However when the new home was less than two years old one of the kitchen units started delaminating. This was reported by our site management through the portal, a few months later ABI rejected the claim because the the caravan left the factory over two years ago. This is despite the fact that the terms of their “Peace Of Mind” Warranty covers furniture manufactured and fitted by them for three years.
In the interim they sent an engineer to investigate, he removed the dishwasher to check for leaks and could find no trace of any. He then measured for a replacement panel and even discussed how this would be fitted. A further visit then took place whilst we were not at the holiday home and an email was sent stating “Your claim has now been completed”. On our subsequent return the only difference we could find was that the dishwasher door was (and still is) badly miss-aligned, they had clearly attempted to do something but left things in a worse state.
Our site management team then advised ABI that they had previously encountered several cases of delamination which were ultimately traced back to manufacturing defects not other factors, ABI chose to ignore this completely.
To make matters worse ABI then emailed claiming that their engineer “has never been to the unit to take a look at this as the claims have been rejected”, this despite the fact that the engineer came specifically to look at this issue.
It is clear that their Warranty & After sales team act as nothing more than a buffer to prevent contact with anyone who can actually address an issue, we have requested contact details of their quality manager but this is not forthcoming.
All in all this is a real shame as the holiday homes are of a nice design, unfortunately the company is let down by very poor after sales service and a Three Year Peace of Mind Warranty which is not worth the paper it is written on.

Brand new Abi Goscar. Love the design and layout but the finish is terrible. My outside seams were either not filled or overfilled! We had someone out for that issue but they are still noticeable. The other issue is that half of my indoor window frames have the corners popping off !! Maybe double sided tape is not the way to install them ?? Seems a bit bish bosh to me. My on-site maintenance people at Broughton Farm have stuck them with the tape you provided but they still pop off.

Craig visited us to solve some issues on our new Ambleside. Amazingly helpful, caring and understanding. Solved most of the issues and made a plan for a couple, including referring to the sliding door manufacturers. After a period of feeling a bit disappointment with ‘snagging’ issues, Craig alleviated our concerns and reassured us everything will be sorted out. Went the extra mile. A fine example of what we believe great service is. Thanks Craig.

Very helpful with issues resolved quickly and professionally by Paul E. Thank you.

Craig’s visited us a number of times and on each occasion he’s been fantastic, helpful , friendly and well informed. He’s answered all my questions and directed me to how I need to resolve any issues

Thanks once again to Paul R from ABI for his hard work and reliability. He is always polite, friendly and cheerful and nothing is too much trouble for him. A credit to the company.
Thanks to Lee too, he's also been great.

Abi roecliff 4 years old bought from a haven site warranty for 3 years and surprise surprise now it’s run out things are starting to go wrong, don’t get me wrong wear and tear is expected but to be told a sink has gone rusty because “you have got it wet !” Extract a fan also rusty and radiator where it leaked and repaired bounced back from haven to abi head office awful after care … wouldn’t bother buying this make when we upgrade awful service nobody cares

Update to your answer : i am aware that you cannot provide lifetime guarantee however I wanted to warn other customers not to touch this brand as not up to a good enough standard for the money it costs .. yes holiday park can provide replacements at extortionate prices (£398 for an extractor fan) … which Im guessing is out of you control also !!! AVOID THIS BRAND RIP OFF !

Lee Hodgson visited us today to carry out remedial work . Work was carried out in a most excellent and professional manner. What a friendly and helpful gentleman. Would thoroughly recommend him.

21AB1862159 ABI Baemont
Terrible Quality & After Service
We got our caravan site to report to ABI on their portal that the cladding at the rear of the caravan had started to lift away from the caravan frame leaving a gap, the caravan is only 3 years and 9 months old. Knowing my warranty had finished 9 months ago they had an excuse not to repair the problem. I did expect them to be concerned that after such a short time frame one of their premium caravans was falling apart. I would have expected an engineer to visit and review the issue as surely this is a manufacturing problem they would rectify with future caravans built?
ABI were quick to respond and dismiss my problems leaving us with an issue which I feel most dissatisfied with!
Needless to say I wouldn’t recommend anyone to purchase a caravan from ABI as their quality and after service is disgraceful. They are not bothered once they have received your money and the caravans are not built to last!!!!

Craig and lee came today to do a number of jobs, very professional, polite and clean up after themselves, really pleased with the work they have done.

Paul from Abu has now repaired or replaced few items in my lodge on Colchester County park his a very helpful and professional man also very polite 10 out of 10 for his help

Paul E
Was brilliant he new exactly what was wrong with my door and fixed it straight away
He was friendly and very professional
Tracy laneside

Nick and Paul the engineers have just been to replace some faulty wall panels in our ABI Windermere
Very professional and friendly
Did a first class job. Couldn’t be more pleased with the workmanship they even cleaned up!

I have worked with Jon for a few years now. He is so helpful and accommodating and the owners love him!

I have had the pleasure of working with Jon for the past 5+ years, and I can confidently say he's one of the most exceptional engineers I've encountered. He’s always super helpful and nothing is ever too much trouble for him, always going above and beyond to ensure that everything is handled perfectly. No matter the challenge or issue at hand, Jon tackles it with a positive attitude and make it seem effortless. His dedication to provide an amazing service truly stands out, he never makes anything feel like a problem. If you're looking for someone reliable, efficient, and genuinely passionate about their work, Jon is your go-to engineer. Highly recommended!

As the person responsible for dealing with after sales for my holiday park, I can honestly say that ABI are by far the best for after sales. Their Engineer, Jon, cannot be faulted - always polite, professional, communicative and hard-working.

Fantastic service by Paul Edwards could not have been more helpful or knowledgeable highly recommend ABI

I have worked on holiday parks for over 20 years. I have to say ABI have the best aftercare team out there. We trust that most referrals we make are dealt with efficiently, with regular visits to park. A special mention to our assigned engineer Jon. He's a great ambassador for ABI, he's knowledgeable, listens and feeds back. Keep up the great work Jon