Optima Legal Anmeldelser 9 249

Very efficient

All done through the app/portal and very well executed.. thank you

Good and easy communication via Optima Legal.

Pretty good actually, after having read some bad experiences, I was pretty sceptical and nervous that things might go wrong. However, they have done pretty well and delivered exactly to the completion date to avoid incurred costs from both my current bank and the new remortgage lender.

A smooth transition from old to new.

Very helpful and easy to use service, the online portal from start to finish was so easy to use and understand. Clear on each stage of the process, easy to use for document submission and communicative staff. Would use again.

Wow, Great customer services, easy communication, Very professional staff. So far best experience I’ve had. Thanks for your service. Highly recommended.

Very good service, didn’t even to speak to anyone in the firm if needed, everything was done/uploads/download everything superb.
By the closer to completion of my remortgage, I did received a phone call to discuss/ finalise completion date and financial formalities. All good

Highly recommend Optima Legal conveyance service. Online portal is easy to use and any queries are responded quickly. Very smooth process and I recommend.

Harshly judged imo, online portal amazing. All of my questions answered. Completion done right on time.

Great service all round kept me up to date with everything and I didn’t have to do a thing thank you very much

Optima legal, are very professional, quick response to questions raised when remortgaging.
The portal system works very well and is easy to use, with plenty information to help you in there.
They let you know what is required, with notifications via sms and/or emails.
Pleasure to have them take care of the remortgaging processes.

Update: I have not received any separate request for further information from either Optima or Trustpilot. I would be very happy to provide my case reference directly so this matter can finally be investigated properly. This seems to be a cut and last response from them for all complaints!

I’ve had an extremely frustrating experience with Optima and would strongly advise others to think twice before using them.

Communication has been consistently poor — I’ve yet to speak to anyone who is proactive, and when I do manage to get through to someone, the advice is often contradictory. I’ve been promised multiple call-backs that simply haven’t happened, including one scheduled for 3:15pm today which never materialised.

Their automated processes are also unreliable — even basic steps like ID verification have not worked properly. Most concerning of all, they have failed to complete my mortgage today due to what can only be described as a complete disregard for customer service.

As a result, I’m now going into a bank holiday weekend with no clarity on when completion will happen, and facing significant financial impact — likely at least £500 in unnecessary interest costs.

This has been a stressful and entirely avoidable situation. I would strongly recommend steering clear of this company.

Fast transfer and competitive rate

Overall, my experience has been very good.

My remortgage using Optima legal was very smooth. They kept me updated all the way through. Easy to get hold off and made the process so uncomplicated from start to finish. The portal is the best thing ever.

I heard so many negative reviews, that calls were not answered, delay on mortgage paperwork etc but you were amazing to me. I would definitely recommend you

Very slick. No issues what so ever. Always kept up to date. Would use again and again.

Great experience