Absolutely rubbish products. I have used so many other high end luxury brands and have no issue spending extreme amounts on skincare but 111 skincare is dreadful, dries my out, caused spots, does noth... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I purchased a pack of the Celestial Black Diamond Eye Mask on 14th January 2026. I went to use the last of the eye masks last week to find that it had almost disintegrated and had tears/holes in it.... Vis mer
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So far I’ve only used the masks and u see eye mask .( they were gifts ) I used in a long haul flight when looked shocking after a few gins also . BUT , I tell you what , the results were incredible,... Vis mer
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The Best customer service I’ve received in a long time!! I placed an order last night and put the wrong delivery address by accident, I emailed the company late last night explaining what I done, an... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
111SKIN is a luxury, doctor-led brand that bridges the gap between plastic surgery and skincare. Our surgically-precise formulas are backed by breakthrough skin science to optimise skin health and deliver visible, targeted results.
Kontaktopplysninger
5/6 Bywell Place, W1T 3DN, London, Storbritannia
- customercare@111skin.com
- 111skin.com
3,6
Middels
70 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 66 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Absolutely rubbish products
Absolutely rubbish products. I have used so many other high end luxury brands and have no issue spending extreme amounts on skincare but 111 skincare is dreadful, dries my out, caused spots, does nothing good. Day and night cream are no better than certain cheap high street brands, serums irritating, the sheet masks are just messy and ineffective. I'm surprised retailers such as space nk and net a porter still sell this appalling brand.
19. januar 2022
Anmeldelse skrevet uten oppfordring
Svar fra 111SKIN
Thank you for sharing your feedback. We’re truly sorry to hear that our products did not meet your expectations and that you felt they did not provide the results you were hoping for.
We apologize for the disappointment and frustration you've experienced, especially after investing a significant amount in our products. We are particularly concerned to hear about the issues with the product levels and effectiveness, which are far from the high standards we aim to deliver.
To address your concerns, we would like to offer you a discount on your next purchase. Additionally, our skincare experts and aestheticians are available to provide personalized skincare advice to help you choose products that are best suited for your skin. Please reach out to our customer service team at customercare@111skin.com, and they will assist you with this and discuss any additional steps we can take to improve your experience.
Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to restore your confidence in our brand.
Best customer service in a long time
Had an excellent experience with their customer service over WhatsApp. My parcel got lost, but they sorted it out within a day. Really responsive and helpful. One of the best customer service experiences in a long time! Not sure what happened to the other people who left reviews but I’d highly recommend reaching out to them over WhatsApp with any issues you might have.
12. januar 2022
Anmeldelse skrevet uten oppfordring
P.s after emailing
P.s after emailing, received a standard email response, still not refund on my PayPal, all my family done November few orders, didn't receive response, dispatched emails, and how after few emails just standard answer that the items is oos, over £50 in their balance, without refund, god bless opened dispute after payment with PayPal, definitely my first and last orders with them and can't recommend, timewasters, be ready to pay using PayPal or credit card, as they just send fake tracking number, which never got through rm system, and after just some apologies letter
5. januar 2022
Anmeldelse skrevet uten oppfordring
Svar fra 111SKIN
We sincerely apologize for the delays and issues you encountered with refunds and tracking numbers. This is far from the high-quality standards we strive for, and we will be investigating these concerns with our customer service team.
To make this right, we would like to offer you a discount on your next order. Please reach out to our customer service team at customercare@111skin.com, and they will assist you with this.
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your disappointing experience with your orders and the lack of adequate response from our customer service team.
Can't recommend this brand
Can't recommend this brand, bought item 5 weeks ago, so still waiting when the item will be delivered or money refund, great service?! Nah, not about this brand, definitely do not recommend, thats is calling thief money and not give a service, no apologies, no explanation why money is holding for 5 weeks, NOTHING, absolutely disgusting. First and last time use this service. PayPal claim done.
22. desember 2021
Anmeldelse skrevet uten oppfordring
Svar fra 111SKIN
Thank you for taking the time to provide your feedback. We are truly sorry to hear about the delay with your order and the lack of communication you experienced.
We understand how unacceptable it is to wait five weeks without any updates or explanations. This is not the level of service we aim to provide, and we sincerely apologize for any frustration and inconvenience caused.
We would like to resolve this issue promptly. Please contact our customer service team at customercare@111skin.com with your order details, and they will ensure your next experience with us will be seamless.
Thank you for bringing this to our attention. We appreciate your feedback and hope to have the chance to improve your experience with our brand.
Bought a black diamond facial mask & am…
Bought a black diamond facial mask & am now hooked on the products. However, I don’t have a celebrity budget & so sourced products for half the price elsewhere, such as eBay. So unlike other people reviewing, I haven’t dealt with customer services. Just love the products & converted my entire skin regimen to 111 black diamond ..... love
10. september 2020
Anmeldelse skrevet uten oppfordring
customer services is terrible
customer services is terrible. the people and their managers are egotistical. customers should with treated with respect and these guys dont know the meaning of that.good products or not, if service is appalling the company will go down!
14. november 2019
Anmeldelse skrevet uten oppfordring
Svar fra 111SKIN
Thank you for sharing your feedback with us. We’re deeply sorry to hear about your experience with our customer support and the issues you faced.
We sincerely apologize for the frustration and inconvenience caused by the lack of respect and poor service from our team. This is far from the high standards we strive to maintain, and we understand how disappointing and upsetting this must have been.
Please know that we have recently scaled our customer service team, and they are now readily available to assist with any issues and ensure that all customers are treated with the respect they deserve.
Should you like to give 111SKIN a second try, please reach out to our customer service team at customercare@111skin.com, and our team will ensure that your next experience is seamless. We would also like to offer you a discount on your next purchase.
Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to restore your confidence in our brand.
Excellent products
Fabulous products highly recommend
111 skin would get 5 stars if customer services was better
However I will definitely buy from 111 skin again
1. februar 2019
Anmeldelse skrevet uten oppfordring
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