0044covidtest Anmeldelser 131

This company is to be avoided at all costs! We did not receive the kits in time according to the government guidelines. I asked for a refund They said they don't do refunds. I then used them as I had to return to the UK as my mother is in the last stage of her life and still have not recieved the results if my day 2 test. I do day 5 tomorrow!
This company us causing me more stress at this difficult time, they should be ashamed of themselves!

I'm writing this review to highlight an important point to all users.
I booked three tests online, and got an invoice number, but not the Passenger Locator reference number.
For this specific critical locator number, I had to send a reminder to them, to which they responded after around 4 hours.

Other than this, everything worked just fine. I got the tests exactly when promised i.e. a day after booking, and had the results a day after I sent them by Royal Mail.

Essentially, a perfectly fine company with one critical flaw - they don't send the passenger locator numbers unless reminded. As I see it, 90% of their (many) poor reviews are due to this issue. Not sure why they don't rectify it , as it really is a critical requirement.

To anyone planning to use them , do so only if you have a few hours to wait. Not if you are at the airport already.

Hope this makes sense. Bye

This company is ridiculous, on their website it states once you make a purchase you will get the code for the passenger locator form, what a lie that is, they sent us an invoice with an order number which isn’t even compatible with the UK passenger locator form. Please do not use this company, we were at the checking in stage from Vienna and almost missed our flights because the order number was not compatible to the passenger locator form, their communication is terrible, when we emailed for the code compatible to the form, their reply arrived when our flight was departing by then we had bought another day 2 test with another company. Absolutely useless and wasted money.
DO NOT USE.

Appalling service provider - shame on the UK government for listing them as a recommended provider. Posted my day 2 test back, it is now day 7 of my visit in the UK and I still don't have the results. Granted there was a bank holiday on Monday, but if I do have covid it's pretty worrying that I still don't have the result.

This is a scam website providing false data to the UK government website for covid test centers. Their services and prices do not match the information they provided to the UK government.

After the first set of tests (for me and for my wife) results of which were delivered on-time I was naïve enough to purchase 4 more sets (i.e. 8 kits) for future travel needs. However, none of the results have been delivered within 48 hours, most of them have been delivered at least a week after the test samples have been delivered to the lab. One of my test samples has been lost, and I have never received the results. And Rightangled (the company behind this website) refuse to refund. This provider cannot be trusted.

Poor service- a system that is not working, and then they just stopped replying to me. I still do not have my result 5 days after posting it to them. Their system will not recognise my e-mail address. Very unhappy.

Doesn’t give the correct refrence number for the passenger locator form

Scammed by another over priced Covid Test provider. Gov.com recommended even though test is £20 but had to pay £89 (the rest was postage!!!!!!!!!!) Sent through order confirmation under the 00 44 Covid Test email and then sent the ref (needed for Passenger Locator Form) from a company called Triangled which ended up in my Junk box so I had to buy another test from somewhere else in order to catch my flight. I rang them 16 times to find out where the reference could be found and each phone call was ended by them and to date I have still not managed to get through to them. Avoid like the plague - Avoid Avoid Avoid - Scammers

I returned from holiday 9 days ago and haven't received my day 2 results back. When I tried to ask them about this they said they guarantee results within 48h unless they're 'busy'. I've spoken to 2 people in customer service in the last week and still haven't received any results.

Test never arrived. Nobody answers calls. DO NOT USE THIS COMPANY. TOTAL SCAM! Lord knows why it’s up on the UK government site. Shame on them too for allowing scammers

My mother traveled from the US to the UK in July. She bought Day 2 and Day 8 tests from this site after following the link from the government website’s list of providers. The kit arrived in good time. That is where our good experience ends.

The Day 2 test kit was sent to the lab. We have tracking information from Royal Mail proving it arrived. The sample was never tested, despite repeated emails to the company asking for it. The Day 8 test was also sent off, and this time was tested. Weeks later, still no Day 2 result, We have since requested a partial refund for the Day 2 test which they never processed, and we told they have a zero refunds policy. Now having to try to get a charge-back via her credit card. So frustrating they won’t just admit a mistake and refund half the cost!

I had read so many negative reviews of this service that I almost didn't bother booking. I decided to take the gamble as they were so much cheaper than many other test providers. I booked 3 day 2 tests, which were delivered within a couple of days. We had no problem undertaking the tests after our trip - instructions were very clear. I made a mistake registering my test so i called the customer service team who quickly helped resolve the issue. We sent our tests off via Royal Mail using the prepaid envelopes provided on a Tuesday and got the results on the Friday - so exactly as promised.

My only criticism is that there is no way to register a child's test within a parent's account. You have to create a separate account for each person, for which you need an email address. Being 5, my son doesn't have one, so I had to use my work email, which is not ideal.

A very bad service , they charge me twice for items and are not willing to refund me , you can't get hold of them by phone and via emails ll they keep saying is our policy don't give refund back .
Be careful I won't use this company again and will alert all my friends and family not use this company .
I am using the ombursman and no matter how long is going to take I will get my money back

We purchased three day 2 & 8 Covid PCR tests from 0044 Covid Test, aka Rightangled. They promise results within 24 hours of test receipt on their website. We are on day 10 of isolation. My wife's day 2 result was received on day 8. I got mine on day 9. As for my son's, we're still waiting on day 10.

We also sent our day 8 tests two days ago. Royal Mail delivered them yesterday at 08:05. Rightangled haven't turned these tests around within the advertised 24 hour period - in fact, their online portal still advises that they haven't received them!

This is particularly frustrating, as we purchased day 5 test to release with another company at significant cost. That company got us our results within 24 hours - but we couldn't exit isolation because none of our day 2 tests were back!

We went with 0044 Covid Test / Rightangled because they were on the government approved list, and were generally cheaper than other providers. Well I guess you get what you pay for - go "cheap", get poor service. I have since found out that the company has previously allegedly been reprimanded by the regulator UKAS, and accused of defrauding New Yorkers by the State's Attorney General, as reported by The Times in May 2020.

Not fit for purpose, avoid at all costs.

THIS IS THE REPLY FROM RIGHTANGLED, 0044 COVID TEST'S PARENT COMPANY, ON MY IDENTICAL RIGHTANGLED REVIEW:

Reply from Rightangled
3 hours ago
Hi Leo,

Thank you very much for your feedback and review. Rest assured that we listen to all feedback given so that we can provide a better service in the future.

I have checked your account and can see that your Day 2 results are now ready. Your Day 8 sample was received by the lab on 8/8/2021 11:45:07 AM, meaning that you can expect to receive the results within 48 hours!

If you are having difficulty navigating your online account, please contact our friendly Customer Service team for more help.

You can also visit our FAQs page for further information.

Kind regards,
Rick

AND THIS IS MY REPLY

The response is factually incorrect on two counts:

1) Our day 8 samples were delivered by Royal Mail on 07 August 2021 at 07:38, 08:04 and 08:05 respectively. I have tracking numbers proving this. They were not delivered on 08 August at 11:45 as stated. If it takes 27 hours to get from the postroom to the lab, then clearly there are some internal logistical issues. Which brings me to turnaround times:

2) The advertised turnaround time, on the 0044 Covid Test website, is as follows (direct quote from the website):

"Your results will be available online within 24 hours from the date the sample reaches the lab."

So not 48 hours as advised in the reply. We should have received them this morning. And if it takes 27 hours to reach the lab from the postroom, there isn't a chance in hell of meeting the advertised 24 hour turnaround time.

I will let readers of this review make their own opinion of Rightangled, trading as 0044 Covid Test, and whether to use them in light of our experience and their response. I certainly won't in future.

EDIT 25/AUG/2021: This company now trades under +44 COVID Test on the government approved list of covid test providers.

I have used this service for a group of 8 family members arriving to U.K. on 1st August from an amber list country.

I’m quarantining with family in a privately rented place. We identified this website from the government approved list of firms. Our kits had arrived on time. We self swabbed on day2 and sent via Royal Mail tracking. According to the tracking the kits were received on our day 3 before 9 am but it’s end of our day 4 and the website and company is denying that the lab has received our test kits!!!

Looking at the reviews it seems this is a very inefficient company who is not keeping up to their word.

I’m truly worried that they will deny knowledge of receiving our day 8 kits as well and delay the quarantine period which is unacceptable

They must be reported to relevant authorities and please consider legal action as a group

I have also reviewed rightangled.co as that's the actual provider of these test kits - 0044covidtest was the company that sold them to me when I picked them at random from the government webpage. Please let this be a warning to others not to do the same!

I ordered my kit 10 days ahead of travel and that was fine - kits were delivered as promised.

However, I am now on day 7 of quarantine and have had no results whatsoever. I posted my Day 2 kit on time and, fair enough, it was the weekend so Royal Mail tracked it as 'delivered' on the morning of Day 5. That was 48 hours ago, and rightangled's web portal is still displaying "awaiting return to lab". My Day 5 'test to release' kit was delivered 24 hours ago and has the same status, so I'm pessimistic about actually being released early at all.

Since booking this kit, I read more about some of the other ones available. Choices are more limited outside of London, but I found at least one company that conducts 'at home' test kits that you can process yourself via a Zoom call, thereby getting almost instant results. I would 100% book this in future - that way you could actually end your quarantine on Day 5 rather than getting your hopes up and still having to do all 10 days anyway!

EDIT TO ADD: 36 hours after receiving Day 5 kit, and coincidentally at the exact same time as disputing this review, I was issued a 'test to release' certificate. This is within the 24-48 hour promise, and I'm delighted to be able to end my quarantine. Worth noting that Day 2 still does not appear to have been processed after 60 hours, so I can't help wondering whether Trustpilot reviews are actually the best way to nudge them into action!

In short, it took them 4 days (96h+) since they received my test sample to give the result, even though they state 24-48h return. This was my 5 day test and release, so it was useless to receive my result on day 10.
Customer support is horrible, they don't even read what you write they only give standard responses.

Do not use this company. I booked and paid for a 2 day test using a link from the goverment website for returning to the UK. They have no tests or appointments.

Super slow turn around of results. Day 5 test to release, back late on day 9 ... Glad we spunked cash on that then.